Bonalyn J. NelsenAssociate Professor
Nelsen, Bonalyn J. “Speeding Toward Trouble: Jay Peak Resort vs. North Troy, VT.” The Journal of Case Incident, (2010): n.p. Print.
Nelsen, Bonalyn J. and Patricia Walker. “Measuring and Managing Employee Turnover at Tastee Max Restaurants.” The Journal of Case Incidents, 3.1 (2010): n.p. Print. †«
Editor (book or journal)
Business Case Journal, published by the Society for Case Research. 2010. Print.
Nelsen, Bonalyn J. The Cultural and Social Challenges of Technical Service Work: Observations from the Field of Automotive Repair. Stuttgart: Lambert Academic Publishing, 2010. Print.
Nelsen, Bonalyn J. and Jon Horne. “The New Service Science: Opportunities for Hospitality Management Education.” 2010 Eurochrie Annual Conference. Amsterdam, The Netherlands. 25-28 Oct. 2010. Presentation.
Nelsen, Bonalyn J. “We’re Okay…Really! How Courtesy Stigmas Damage Destination Image in the Absence of Tourism Crises.” 2010 Eurochrie Annual Conference. Amsterdam, The Netherlands. 25-28 Oct. 2010. Presentation.