Policy Number: D19.0
Policy Name: RIT OMBUDS OFFICE
A. Mission Statement
1. To provide impartial, independent, confidential and informal dispute management and resolution resources for members of the RIT community.
2. To identify and make recommendations to address systemic issues and problematic university policies and procedures that are causing or may cause conflict.
3 To advocate for fair process, an equitable and positive campus climate and community.
4. The RIT Ombudsperson and staff of the Ombuds office are guided by the International Ombudsman Association’s Standards of Practice and Code of Ethics.
B. The RIT Ombudsperson
The Ombudsperson is a designated neutral and resource person whose services are available to any member of the RIT community. The principal responsibilities and functions of the Ombudsperson are to:
The Ombudsperson does not:
The Ombudsperson’s scope of service is limited to informal means of conflict resolution. Communication with the Ombudsperson does not constitute formal organizational notification to RIT of alleged violations of policies, procedures or laws. The Ombudsperson can assist community members to explore avenues for resolution including offices where formal notification can occur.
Access to Resources
The Ombudsperson will have access to all members of the university community and all university records and reports (with the exception of medical, psychiatric, and psychological records which will be released only upon a written release signed by the individual whose records are requested).
The Ombudsperson will have access to external, independent expertise and resources.
The Ombudsperson will administratively report to the president of RIT.
C. Staff of the Ombuds Office
The Ombuds office includes a full-time Ombudsperson and a full-time staff assistant. Additional personnel may be added at any time.
D. Ombuds Office Advisory Board
Role and Responsibilities
The Ombuds Office Advisory Board assists and advises the Ombudsperson on matters such as marketing, training, staffing and other non-confidential activities that support the office in the delivery of services. The board meets at least once each quarter and upon the request of the Ombudsperson.
Establishment of the Board
The president will establish the Ombuds Office Advisory Board.
Composition and Term of Appointment
The advisory board includes the following members of the RIT community:
• One tenured faculty member appointed by Academic Senate
• One non-tenured faculty member appointed by Academic Senate
• One exempt staff member appointed by Staff Council
• One non-exempt staff member appointed by Staff Council
• One academic administrator appointed by Academic Council
• One non-academic administrator appointed by Administrative Council
• Three students appointed by Student Government
• Ad-hoc members may be added as needed
Faculty, staff, and administrator board members serve a two-year term, but may be reappointed for a second two-year term, at the discretion of the individual, Ombudsperson, board chairperson, and appointing governance group. Student board members serve a one-year term but may serve an additional one-year term at the discretion of the student, student government, the board chairperson and Ombudsperson. Typically, ad-hoc members serve up to a one-year term.
One member of the board will serve as chairperson of the advisory board. The chairperson will be selected by the membership of the board and serve a one-year term. The chair is eligible for reelection unless his/her term as a board member has expired.
Each year the board chairperson will notify the president, provost, chair of the Academic Senate, chair of Staff Council and president of Student Government of the board members whose terms of appointment have expired and request that new appointments be made.
Responsible Office: Office of the Ombudsperson
Effective Date: Approved September 1989
Last revised May 9, 2007
Edited September 2010