Official Site

In today’s competitive economic environment, the premium on quality service is at an all-time high, and the demand for service experts is on the rise. RIT’s Service Management program focuses on the management of the customer-service provider interface and gives you skills that are applicable to a wide range of service industries—from health care to financial services to government agencies.

Program highlights

Focus on the underlying forces common in all service entities. Become skilled in analytical techniques as you learn to measure customer satisfaction, empower frontline employees, develop a teamwork environment, and benchmark results. Flexible concentrations can be created for sectors of the service economy such as allied health, hospitality, senior living management, education, communications, government, insurance, and banking.

Advanced Graduate Certificates
- Service Management

Graduate Program Chair

James W. Jacobs, Ph.D.
(585) 475-6017
jwjism@rit.edu

Graduate Program Assistant

Anne Zachmeyer
(585) 475-5062
abzhrd@rit.edu

Service Management Graduate Admissions requirements page