The
Department of Hospitality and Service Management, Graduate Studies offers
two programs to fill the emerging needs that exist in service businesses
and industries. These programs are at the leading edge of the service
transformation occurring globally. Organizations and interested individuals
will find both of the degree programs well worth their educational investment.
The program, with its earliest roots in hospitality, and most recently
in the quality revolution of the 80's and 90's, progresses
the learner to further heights as it encompasses main themes of service
leadership, innovation and creativity, service futures, service technology
and metrics, and applied research. The programs take advantage of the
interdisciplinary focus available at this technological university to
produce a well-rounded graduate capable of functioning effectively today
and in the future. Its major objective is to produce graduates possessing
skills, abilities and thinking capacities of worth and for use during
their career/lifetime.
The major challenges facing service organizations
today lies in their ability to renew or transform their organizational
management and to build and implement a composite new and/or revised vision,
mission and operation. The philosophical educational core of these MS
programs in Service Management, and Hospitality - Tourism Management,
then, is focused on building the organizations ability to function across
all services industries. Beyond this core, a highly purposeful set of
options, elective courses, is provided to enable graduates to specialize.
More generally, the purpose of the programs is to advance service management
as a philosophy, a theory, and a process leading to decision making and
problem solving in the broader context of service industries. A major
goal is to enable the learner to gain an understanding of the service
industry by focusing on the underlying forces that are common in service
entities. Beyond that, the programs seek to develop the learner’s
ability to think out-of-the-box, a necessity in the global environment
today.
Advanced Graduate Certificates available:
Senior
Living Management
Service Leadership & Innovation
