Certificate in Service Leadership and Innovation

This certificate has been developed to offer service professionals and organizations cutting edge skills, abilities and applied service knowledge. More specifically the certificate is for those seeking to achieve service leadership and change, build service performance packages and delivery systems, use multiple service metrics from feedback systems, employ creativity to achieve innovation, and construct and implement strategic direction. In sum, the certificate will heighten these individual’s capacity to function in today’s highly competitive and quickly evolving service environment.

The Certificate in Service Leadership and Innovation combines five targeted courses drawn from the existing Service Management degree program offered by the Department of Hospitality & Service Management graduate program.
Concepts mastered during the program would include:

• Understanding service performance system design and implementation parameters
• Understanding and using service value delivery system structures and processes
• Comprehending the evolving strategic environment of service sector businesses
• Establishing and using service system elements in practice
• Building service metrics form feedback processes
• Understanding and implementing customer relationship management
• Constructing innovative approaches service and managing those changes

Admission Requirements

The certificate is open to students qualified for and meeting the requirements for graduate study. Certificate courses are introductory to graduate courses in each area and thus require no prerequisite coursework. The certificate may be completed as a stand-alone credential. It may also serve as an entry point for the MS program housed in HSM including Service Management, Health Systems Administration, Human Resources Development and Instructional Technology or to fulfill the requirements for a professional concentration in the cross-disciplinary professional studies MS program. Qualified students may use individual courses or the certificate within other RIT graduate programs with the appropriate approvals.