| Service Leadership
This course reflects the current health care environment and the challenges of leadership within that environment. The goal of this course is to research leadership models in terms of care giving. Such models instill the elements of hospitality into an ambiance which is patient and family focused. Using research students will discern their unique leadership situation and style, identify future health care demands and determine strategies to modify or change leadership elements to meet future challenges. The instructional outcome of the course is to create leaders for tomorrow's service oriented health care organizations. Credit 4
Customer Relationship Management
The customer relationship management (CRM) course develops learners' ability to help their organizations manage interactions with health care consumers across multiple channels, maximize revenue opportunities, build foundations to increase customer satisfaction and drive customer retention and loyalty. This includes the element of marketing health care which will assist in the identification of effective marketing strategies for health care and customer satisfaction feedback as an indicator of excellence. Credit 4
Research Writing ( 0635-718-90)
In preparation for writing a capstone project this course provides guidelines and practice in producing researched writing for analysis, definition, comparision and/or benchmarking. ( required for HSA Students, available for HSM graduate students) Credit 1
Health Systems Economics & Finance
Investigation of the efficiency, effectiveness and equity of the economics of health care and a conceptual and practical knowledge of health care finance. Reviews sources of funding, the accounting and reporting process, and the influence of third-party payers on the provision of health care through applied exercises. Provides an integrated overview of managerial economics, financial management, and product management for distinct health care organizations composing the overall health care system. Credit 4
Human Capital Strategy ( 0626-735)
This course examines how to develop a human capital strategy to acquire, retain, and engage the best available talent required for current and future success. It examines tools and techniques for human capital planning, sourcing, retention, and development.
Students in this course examine benchmark practices from all industry types to derive effective strategies for their own organizations. They develop a human capital strategy and complete an integrated set of projects to implement selected components of the strategy. Credit 4
Bioethics
An overview of what ethics means, the interface of ethics with corporate values and how this translates into care for the consumers will be discussed. Also, the principal ethical theories, and their application will familiarize students with ethics and ethical principles, the role of ethics in professional life, what is bioethics and an appreciation of ethical issues and arguments surrounding contemporary bioethical issues such as death, rationing health care and managed care. Credit 4
Health Systems Planning
A review of the methodology of planning effectively for health care systems. Includes the development of a strategic plan which incorporates the mission and vision of the organization and includes a review of the use of data systems, forecasting, future planning, problem identification and analysis. The development of the plan will include priority setting, sequencing and budgeting of resources. Board governance issues will be incorporated into the structure of the course, including the presentation of the plan and the management of the board to further the goals of the organization. Credit 4
Risk Management in Health Systems
This course identifies the risk inherent within health care- institutions, organizations, agencies and for individual providers. The management of risk is explored as part of a strategic response of an organization or individual within health care. Specifically the risk inherent within health care organizations; in communications and sharing of data; in the embracing of new technologies and drug treatment therapies; and the expectations of corporate compliance will be discussed. The role of quality assurance will be reviewed as a strategy to control risk. Credit 4
Health Systems Policy & Law
An examination of the roles and responsibilities of policy makers in the health care system. Compares and contrasts the regulatory functions of varying levels of government and the political process as it relates to health care systems. Examination of control issues and regulatory dynamics, the legislative process, and regulatory trends in the United States . Assessment of health systems' strategies and responses to regulatory oversight. An overview of legislation as it applies to health facilities and administrative law using case studies. Credit 4
Breakthrough Thinking, Creativity & Innovation
Learning to solve problems, create profound decisions, and continuously change organizations has always been a function of leadership. Today's fast-paced global health care business environment requires that we utilize equally insightful, aggressive, and distinctly new processes to change. This course examines the global phenomenon and builds in the learner new methods to achieve leadership in an age of change—breakthrough thinking, creativity, and innovation. As this course is the cap-stone course for the program the colleagues will generate an individual or team research project which reflects innovation in an area of health care they wish to research. Credit 4
July 29, 2008
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