Schedule of Courses

Program Format

Course	Location	Academic Quarter
Research Writing	On-Line	Fall/Spring
Bioethics	location to be announced	Fall
Customer Relationship Management	On-Line	Winter
Human Capital Strategy	On-Line	Winter
Service Leadership	location to be announced	Spring/Summer

SECOND TERM

Course	Location	Academic Quarter
Health Systems Planning	Off-site - location to be announced	Winter
Risk Management	location to be announced	Spring
Health Systems Economics & Finance	On-Line	Spring
Health Systems Policy & Law	On-Line/RIT	Fall/Summer
Breakthrough Thinking, Innovation	On-Line	Fall

July 29, 2008

• A revitalized approach to the delivery of health care service within the larger context of hospitality and service management

• The leadership and innovation necessary to provide excellent customer service within the constraints of health care economics, laws, and policies

• A unique foundation for participants who wish to continue to grow and adapt in the evolving field of health care

• Customer relationship management skills and the development of a healing hospitality service matrix to provide the foundation for care delivery

• A customized foundation in hospitality service which reflects the excellence of a leader in health care and their orientation to customer service. This exposure provides insight and ability to enable participants to excel in their area of health care

• The ability to create change agents who can navigate the ever evolving environment in health care

• The use of consultants to bring reality into the classroom and act as a sounding board for colleagues and faculty alike

• Access to alumni and leaders in the health care industry