RIT Executive Leader MS Degree in Service Innovation and Leadership

This program fills an emerging need in the many service businesses and industries that focus on customer satisfaction. Such businesses will find this program in tune with their business plans and educational or training investments. Attention is focused on the management interface between the customer and the service provider. Problems in such areas as measuring customer satisfaction, empowering front-line employees, developing a teamwork environment, benchmarking, etc., require the employee to be skilled in different analytical techniques. Customers see a business as being there to serve their needs and will change allegiances quickly if their requirements are not met. This program gives individual students access to the interdisciplinary expertise of a RIT. Careful selection of courses can provide unique educational preparation for individuals in varying service industries.

More information on the AUK website here.

Executive leader MS program

This is an intensive program consisting of 8 one-week sessions conducted over the span of 14 months and an independent research project conducted over the same period of 14 months. It emphasizes the strategic dimensions of service quality, policy analysis and executive performance within the context of the service economy. It is designed to enhance the continued lifelong learning and career development of executives and mid-level professionals without disruption of employment. Graduate credit is granted for professional and management experiences.

The executive leader MS program is offered to Service Management practitioners who have a minimum of 3 years’ experience beyond the baccalaureate. Endorsements from senior management and administrators are preferred.

Curriculum

All courses are taught by expert faculty and senior-level industry experts with years of experience. Also, by collaborating with your colleagues in the classroom, you’ll develop valuable friendships and establish a network of lifelong contacts. Even before you finish your degree, you’ll be ready to expand your responsibilities in your organization and get to where you want to go professionally.

Each course is offered in an executive format and lasts five days. This flexible scheduling promotes maximum learning with minimum time spent away from work.

What you’ll study

Systems approach to service
Learning organizational development
Breakthrough thinking
Creativity and innovation
Strategizing from scenarios
Service metrics and value
Quality Re-engineering & benchmarking
Human capacity development
Service centered leadership
Customer relation management
Service organizational change
Students must also complete an Applied Research Project

MS in Service Management Benefits

Build a comprehensive knowledge base of current best practices
Develop your repertoire of skills through problem-based exercises
Construct realistic business and economic simulations that influence decision making and drive service practices
Complete a usable applied research project relating to your firm
Build unique and powerful new human capital processes and management practices
Access senior-level executives from top-ranked firms
Develop personal commitment to service quality and leadership

More Information here.

December 11, 2008