About the Service Management Graduate Programs
Service Management, Graduate Studies offers one program and one advanced certificate to fill the emerging needs that exist in service businesses and industries. These programs are at the leading edge of the service transformation occurring globally. Organizations and interested individuals will find both of the degree programs well worth their educational investment. The program, with its earliest roots in hospitality, and most recently in the quality revolution of the 80's and 90's, progresses the learner to further heights as it encompasses main themes of service leadership, innovation and creativity, service futures, service technology and metrics, and applied research. The programs take advantage of the interdisciplinary focus available at this technological university to produce a well-rounded graduate capable of functioning effectively today and in the future. Its major objective is to produce graduates possessing skills, abilities and thinking capacities of worth and for use during their career/lifetime.
The major challenges facing service organizations today lies in their ability to renew or transform their organizational management and to build and implement a composite new and/or revised vision, mission and operation. The philosophical educational core of these MS programs in Service Management, and Hospitality - Tourism Management, then, is focused on building the organizations ability to function across all services industries. Beyond this core, a highly purposeful set of options, elective courses, is provided to enable graduates to specialize. More generally, the purpose of the programs is to advance service management as a philosophy, a theory, and a process leading to decision making and problem solving in the broader context of service industries. A major goal is to enable the learner to gain an understanding of the service industry by focusing on the underlying forces that are common in service entities. Beyond that, the programs seek to develop the learner’s ability to think out-of-the-box, a necessity in the global environment today.
Advanced Graduate Certificates available:
Service Leadership & Innovation