Research interests include: Social networking behaviors, social capital, human resource development, career development and the transition to the labor market.

John-Paul Hatala, Ph.D., is an assistant professor in the Department of Service Systems. He joined RIT at the start of the 2010-2011 academic year. Hatala is the founder of the Social Capital Development firm Flowork International. His academic research focuses on social networking behaviors, social capital, human resource development, career development and the transition to the labor market. To date, Hatala has developed a number of innovative systems and assessment tools including; Social Networking Management System (includes network analysis and network monitoring system), Strategic Job Search Management System (includes a monitoring system for labor market re-entry) and a series of assessments including the BEST for adults and BEST for youth (Barriers to entrepreneurship success tools), as well as the SELF (Social Exploration Learning Form). His latest book is entitled "The Strategic Networker: A Learner's Guide to Effective Networking."

Publications:

• Hatala, J.P. (2009). Assessing Individual Social Capital Capacity: The Development and Validation of a Network Accessibility Scale. Performance Improvement Quarterly, 22(1), 53-68.
• Hatala, J.P. & Lutta, J. (2009). A method for measuring information sharing among employees in a knowledge intensive firm: A social network perspective. Performance Improvement Quarterly, 21(4), 5-33.
• Rizzuto, T.E. & Hatala, J.P. (2008). Modeling Person and Socio-Technical Context Factors in Academic Performance. Teaching of Psychology, 10(4), 1381-2890.
• Manning, L., Hatala, J.P. & Schneider, K. (2008). Cracking the cement ceiling: Immigrant mobility in the workplace. Paper presented at the Diversity 08 Conference. Ottawa, Canada.
• Manning, L., Hatala, J.P. & Schneider, K. (2008). Canadian companies talk the talk, but are they walking the walk? Workforce diversity and management capabilities. Paper presented at the Diversity 08 Conference. Ottawa, Canada.
• Fridel, C. & Hatala, J.P. (2008). Incorporating Problem Solving Theory and Social Capital Theory to Improve Entrepreneurial Goal Attainment. 24th annual conference of the Association for International Agricultural and Extension Education (AIAEE). Costa Rica.
• Hatala, J.P. (2007). Assessing Social Capital Capacity: The Development of a Network Accessibility Scale. 2007 Academy of human resource development proceedings. Indianapolis, IN: Academy of Human Resource Development.
• Rizzuto, T.E. & Hatala, J.P. (2007). It's Not Just Who You Know, but Who Knows You: Measuring the Impact of Social Network Density on Performance. Poster presented at the American Psychological Association (APA) conference in San Francisco, CA.
• Hatala, J.P. (2007). Making a career transition: a social network approach. The Canadian Journal of Career Development, 6(1), 28-38.
• Hatala, J.P. & Fleming, P. (2007). Making barriers to training transfer visible: Social Network Analysis as a method for facilitating the transfer of training. Human Resource Development Review, 6(1), 33-63.
• Hatala, J.P. (2006). Social Network Analysis: A New Methodology for Human Resource Development. Human Resource Development Review, 5(1), 45-71.
• Hatala, J.P. & Gumm, J. (2006). Managing organizational cultural influences during the implementation of Competency-Based Training. Advances in Developing Human Resources, 8(2), 229-246.
• Hatala, J.P. (2005). Identifying barriers to self-employment: the development and validation of the barriers to entrepreneurship success tool. Performance Improvement Quarterly, 18(4), 50-71.

Hatala is an active member of the Academy of Human Resource Development, the American Society of Training and Development, and National Association of Workforce Development Practitioners. He is also a reviewer for the Human Resource Development Review Journal and Performance Improvement Quarterly. In 2006, Hatala received the Elwood F. Holton, III Research Excellence Award, Academy of Human Resource Development.

Jon Horne, Assistant Professor

M.A., University of Phoenix; M.S., Rochester Institute of Technology
Certifications: SHRM, GPHR, PHR

Campus Address: Ross Building (#10) 1182
Campus Telephone: 585-475-5848
Email: jjharm@rit.edu
Research interests include: Progressive leadership and management techniques which encourage employee engagement, participative organizational systems/processes within organizations. 

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Jon Horne is an assistant professor in the Department of Service Systems in the School of International Hospitality and Service Innovation.  He has been with RIT since 2002. His work’s focus is on Employee (and student) training, education and development in preparation for supervisory, managerial and/or international assignments; progressive leadership and management techniques which encourage employee engagement, participative organizational systems/processes within organizations and effective methods on the following; pedagogy, student retention, and student placement into ‘leading corporations.’
Horne is an active member of the Society for Human Resource Management (SHRM); the International Council on Hotel, Restaurant and Institutional Education (ICHRIE); and the American Society for Training and Development (ASTD)

James W. Jacobs, Jr., Ph.D., Lecturer

Ph.D., State University at Buffalo, M.S., Troy State University; B.S., Purdue University

Campus Address: Ross Building (#10) 1188
Campus Telephone:  585-475 6017
Email: jwjism@rit.edu
Research interests include:  Service leadership and innovation; administration and development in graduate and post graduate studies.

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James W. Jacobs, Jr., Ph.D., is a Lecturer in the Department of Service Systems in the School of International Hospitality and Service Systems.  He has been with RIT since 1989.  Focused on service leadership and innovation; administration and development in graduate and post graduate studies, Jacobs is also an active member of the Service Research Institute International, Frontiers of Service and Air Force Association.  Additionally, he has earned numerous military awards during his career including Command Pilot. 

Linda Underhill, Ph.D., Associate Professor, Chair Department of Service Systems

Ph.D., State University of New York at Buffalo
Certifications: Registered Dietitian

Campus Address: Ross Building (#10) 1184
Campus Telephone: 585-475-7359
Email: Linda.Underhill@rit.edu
Personal Website: http://www.rit.edu/cast/hsm/hsa
Research interests include:  NIH Stimulus Grant application jointly developed with RIT health alliance partner Rochester General Health Systems for Comparing Adult Non-pharmacologic Diabetes Interventions Participation.

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Linda Underhill, Ph.D., is the Chair of the Department of Service Systems in the School of International Hospitality and Service Innovation.
Underhill has been teaching at RIT since 1996.  Her research interests include a NIH Stimulus Grant application jointly developed with RIT health alliance partner Rochester General Health Systems for Comparing Adult Non-pharmacologic Diabetes Interventions Participation.  Her work’s focus is on the prevention of obesity/ diabetes for children through achieving healthy lifestyles and Healing Hospitality Innovation in the provision of health care services.   Additionally she is focused on the United States Department of Agriculture, Food and Nutrition Services, Women and Infant and Children (WIC) training grant and research grant, Principal Investigator.  Underhill is currently involved with the following project:

Type II Diabetes Research Project

Joined the Rochester Area Diabetes Prevention Coalition, funded by the Center for Disease Control, for a regional intervention in the treatment of Type II diabetes found in the Hispanic population who live at or below the poverty level in this region. RIT’s nutrition researchers developed a nutrition intervention proposal for The Monroe Plan of Greater Rochester for at-risk clientele with Type II diabetes. Working with RIT Dietetic students, the team initiated the project, including development and administration of a needs assessment for the affected Hispanic population and development of nutritional intervention strategies for the Hispanic community in 2006.  As CEO of the Senior Health Alliance, Underhill secured New York State, Workforce Development, TANF grants from the NYS Department of Health and the New York State Department of Labor for Alliance members for approximately 4 million dollars.  She is an active member of Continuing Developmental Services, Rochester New York; Executive Committee, Board of Directors member affiliated with quality assurance, Seniorsfirst Board, Rochester New York, Executive committee, member of Valley Manor Board of Directors.  Underhill also belongs to the American Dietetic Association, Chicago, Illinois and the Genesee Dietetic Association, Rochester New York. 

Research interests include:  Differences in goal orientations, dispositional influences on goal orientations, and how goal orientations can be manipulated in the work setting.

Bogdan V. Yamkovenko, Ph.D., is an assistant professor in the Department of Service Systems in the College of Applied Science’s School of International Hospitality and Service Innovation..  He joined RIT in 2012 and was previously an assessment and education research specialist with the Shaw Group in Washington D.C. and a management consultant with Accenture.  His areas of research interest focus on the differences in goal orientations, dispositional influences on goal orientations, and how goal orientations can be manipulated in the work setting.  Additionally, Yamkovenko is interested in the influences of goal orientation on transfer behaviors and learning and development, the differences in global goals people set and the discrepancies between these goals and work task/achievement goals, and the influences of affective states on trait and state goal orientation. 

He is a journal reviewer for Journal of European Industrial Training, also reviewing articles submitted for publication on various HRD and training related topics.  Yamkovenko is an active member of the Academy of Human Resource Development and has presented in international HRD conferences.