Department of Manufacturing & Mechanical Engineering Technology / Packaging Science

Service Systems - Advanced Certificate

Program Overview

The advanced certificate in service systems is developed to offer service professionals cutting edge skills, abilities, and applied service knowledge. The certificate will heighten the student's capacity to function in today's highly competitive and quickly evolving service environment.

The certificate combines five courses from the existing MS program in service leadership and innovation. Concepts mastered during the program include:

  • understanding service performance system design and implementation parameters,
  • understanding and using service value delivery system structures and processes,
  • comprehending the evolving strategic environment of service-sector businesses,
  • establishing and using service-system elements/dimensions,
  • building service metrics from feedback processes,
  • understanding and implementing customer relationship management, and
  • constructing innovative approaches to service and managing those changes.
SERQ 710 Evolving Contexts in Service
SERQ 720 Service Scenarios and Strategy Development
SERQ 730 Managing Not-for-Profit, Public Sector Projects
SERQ 732 Service Quality Process in the Not-for-Profit, Public Sector
SERQ 735 Data Mining in the Not-for-Profit, Public Sector

Admission Requirements

The advanced certificate is open to qualified students who meet the requirements for graduate study. Certificate courses are introductory to graduate courses in each area and thus require no prerequisite course work. The certificate may be completed as a stand-alone credential, serve as an entry point for the MS program, or be used to fulfill the requirements for a professional concentration in RIT's MS program in professional studies. Qualified students may use individual courses or the certificate in other RIT graduate programs with the appropriate approvals.