MASTER OF SCIENCE (MS) IN SERVICE LEADERSHIP & INNOVATION

 

PROGRAM OVERVIEW

Transformation through leadership.

Success in today’s global economy requires organizations to have visionary leadership, a 360-degree view of customers, and the ability to formulate and execute strategic initiatives. This one-of-a-kind graduate program will help prepare you to transform your organization by using innovation to drive measurable outcomes. Our graduates anticipate the future and see opportunities to position their organizations—and themselves—to reach new levels of success in a constantly changing world.

The Master's in Service Leadership and Innovation is awarded upon successful completion of 36 credit hours culminating in a comprehensive examination or capstone project. The program is completed in a combination of day and evening classes, and online learning. Our world-class Professors delivering classes are the same as at RIT NY, and fly in to deliver the program, ensuring you receive the most up to date learning experience equal to classmates in the US.  Further classroom teaching and follow up support is offered through virtual classroom/videoconferencing located in Dubai and New York simultaneously with Professors.

Flexible Timings: Class schedules cater to working professionals, providing intensive seminars offered in the evening and on weekends.

Thes program will equip you with the following skills:

  • Creating and innovating new service ideas, practices, and policies
  • Building and utilizing sophisticated human capital assets wisely
  • Designing, aligning and implementing new strategic focus
  • Building experiences the customer values
  • Application of leadership concepts to produce superior performance outcomes

View Mission, Educational objectives & Student Learning Outcomes here

CURRICULUM

Curriculum

Credits

Curriculum

Credits

      Choose one set of the following (6 Credits)
      Comprehensive Exam (Default)

GRCS – 701

Research Design Methods

3

SERQ – 787

Service Design - Implementation

3

SERQ – 710

Service Design - Fundamentals

3

SERQ

Concentration Courses

3

SERQ – 720 Services Scenarios and Strategy Development 3 SERQ – 795 Comprehensive Exam 0
SERQ – 723 Service Analytics 3 OR

SERQ – 712

Breakthrough Thinking, Creativity and Innovation

3

Capstone Project

SERQ – 722

Customer Centricity

3

GRCS – 702 

Principles of Research Communication

3

 

Concentration Area

9

SERQ – 797

Capstone

3

 

 

 

OR

      Thesis

 

 

 

GRCS – 702

Principles of Research Communication

3

      SERQ – 790 Thesis 3

Total Semester Credit Hours – 33

Concentration Courses (9 Credits)

Leadership and Management Credits

SERQ – 730

Project Management in the Service Sector

3

SERQ – 740

Leading Innovation

3

SERQ – 742

Leading Change

3

* Students typically complete the Comprehensive Exam (SERQ-795), Integrated Problemsolving (SERQ-711), and Breakthrough Thinking, Creativity and Innovation (SERQ-770). However, with department approval, students may request to complete a capstone project plus Breakthrough Thinking, Creativity and Innovation (SERQ-770), or a thesis (which requires no additional course work).

VIEW ALL COURSE DESCRIPTIONS HERE

ADMISSION REQUIREMENTS

FEES

OUR STUDENTS

RESOURCES

For information about the RIT New York MS Service Leadership and Innovation program and options click here