Service Leadership and Innovation MS

Dr.Katlin Omair, Coordinator

kxocad@rit.edu

Program overview

The service leadership and innovation program provides students with the capability to transform their service organizations. Service is no longer a subset of manufacturing era thinking. The program includes core courses, concentration courses, and a comprehensive exam. Students, with permission, may complete a capstone project or thesis in place of the exam. These options require faculty and department chair approval.

Thesis/Capstone/Exam options

All students must complete a thesis, capstone project, or comprehensive exam as a culminating experience allowing for demonstration of competencies for theory and application material for the discipline. Students will be informed by the program adviser and/or program faculty as which option is most appropriate based on career goals and objectives. In the program the default is to complete the comprehensive examination upon completion of required and elective course work. If a student seeks to complete a thesis or capstone project, this alternative strategy is possible if the faculty adviser and department chair agrees with the student in their ability to complete this strategy.

Curriculum

Service leadership and innovation, MS degree, typical course sequence (semesters), effective fall 2013.

Course

Sem. Cr. Hrs.

First Year

SERQ-700

Research Methods

3

SERQ-702

Graduate Writing Strategies

3

SERQ-710

Evolving Contexts in Service

3

SERQ-720

Service Scenarios and Strategy Development

3

SERQ-722

Customer Centricity

3

SERQ-723

Service Analytics

3

SERQ-770

Breakthrough Thinking, Creativity and Innovation

3

Second Year

HRDE 742

Change Leadership Development

3

SERQ 730

Project Management for Not-for-Profit

3

SERQ-740

Service Leadership Tools and Techniques

3

SERQ-711

Service Design and Implementation

3

SERQ-794

Integrated Problem Solving

3

SERQ-795

Comprehensive Exam*

0

Total Semester Credit Hours

36

* Students typically complete the Comprehensive Exam (SERQ-795), Integrated Problemsolving (SERQ-711), and Breakthrough Thinking, Creativity and Innovation (SERQ-770). However, with department approval, students may request to complete a capstone project plus Breakthrough Thinking, Creativity and Innovation (SERQ-770), or a thesis (which requires no additional course work).

Resources

Effective fall 2013, RIT will move from the current quarter system to a semester-based academic calendar. These materials and resources are designed to ensure that students who are on track will graduate on time. Students are encouraged to talk to their academic advisers if they have any concerns or questions regarding their courses and progress.
 
For information about the RIT New York MS Service Leadership and Innovationprogram and options click here.