MASTER OF SCIENCE (MS) IN SERVICE LEADERSHIP & INNOVATION

 

PROGRAM OVERVIEW

Transformation through leadership.

Success in today’s global economy requires organizations to have visionary leadership, a 360-degree view of customers, and the ability to formulate and execute strategic initiatives. This one-of-a-kind graduate program will help prepare you to transform your organization by using innovation to drive measurable outcomes. Our graduates anticipate the future and see opportunities to position their organizations—and themselves—to reach new levels of success in a constantly changing world.

The Master's in Service Leadership and Innovation is awarded upon successful completion of 36 credit hours culminating in a comprehensive examination or capstone project. The program is completed in a combination of day and evening classes, and online learning. Our world-class Professors delivering classes are the same as at RIT NY, and fly in to deliver the program, ensuring you receive the most up to date learning experience equal to classmates in the US.  Further classroom teaching and follow up support is offered through virtual classroom/videoconferencing located in Dubai and New York simultaneously with Professors.

Flexible Timings: Class schedules cater to working professionals, providing intensive seminars offered in the evening and on weekends.

This program will equip you with the following skills:

  • Creating and innovating new service ideas, practices, and policies
  • Building and utilizing sophisticated human capital assets wisely
  • Designing, aligning and implementing new strategic focus
  • Building experiences the customer values
  • Application of leadership concepts to produce superior performance outcomes

View Mission, Educational objectives & Student Learning Outcomes here

CURRICULUM

Curriculum

Credits

Curriculum

Credits

GRCS – 701

Research Methods

3

SERQ – 723

Service Analytics

3

GRCS – 703

Graduate Writing Strategies

3

 

Concentration Courses

9

SERQ – 710 Service Design Fundamentals 3 Choose one set of the following

SERQ – 712

Breakthrough Thinking, Creativity, and Innovation

3

 SERQ - 794

Integrative Problem Solving

3

SERQ - 720

Service Scenario and Strategy Development

3

SERQ – 795

Comprehensive Exam

SERQ - 722

Customer Centricity

3

OR

SERQ - 787 Service Design and Implementation 3 SERQ – 797 Capstone Project 3

Total Semester Credit Hours – 36

Concentration Courses (9 Credits)

Leadership and Management Credits

SERQ – 730

Project Management in the Service Sector

3

SERQ – 740

Leading Innovation

3

HRDE – 742

Leading Change

3

* Students typically complete the Comprehensive Exam (SERQ-795), Integrated Problemsolving (SERQ-794), and Breakthrough Thinking, Creativity, and Innovation (SERQ-712). However, with department approval, students may request to complete a capstone project plus Breakthrough Thinking, Creativity and Innovation (SERQ-12), or a thesis (which requires no additional course work).

VIEW ALL COURSE DESCRIPTIONS HERE

ADMISSION REQUIREMENTS

FEES

RESOURCES

For information about the RIT New York MS Service Leadership and Innovation program and options click here