Professors James Jacobs and Suzzane Piotrowski started the SLI Fall 2013 on campus classes on Sunday, October 20. The on-line part of the program started 3 weeks ago and now both faculties are in Dubai to meet with their students and teach the master class.
James W. Jacobs, Jr., Ph.D. is a Lecturer in the Department of Service Systems in the School of International Hospitality and Service Systems. He has been with RIT since 1989. Focused on service leadership and innovation; administration and development in graduate and post graduate studies, Jacobs is also an active member of the Service Research Institute International, Frontiers of Service and Air Force Association. Additionally, he has earned numerous military awards during his career including Command Pilot.
Suzanne M. Piotrowski, Ph.D. candidate 2014 Case Western Reserve University, has over twenty years of internal and external consulting and coaching experience working with leaders at all levels and with many types and sizes of organizations. In addition to her work with established leaders and organizations, she enjoys working with aspiring global leaders and entrepreneurs to develop sustainable and adaptive leadership and organization capabilities. Suzanne is also on the committee for TEDx Rochester. In her spare time, she is a committed community volunteer. In 2011 she received the Greater Rochester American Red Cross Partnership Award.
Service leadership and innovation is a graduate program designed to provide students with the capability to transform their service organizations. Trends, drive the need for changes, include connectivity, information access, globalism, and more. In all, customers expect to receive value in all their service experiences. As such, the MS in service leadership and innovation fills an emerging need in the many service businesses and industries that focus on understanding various customer relationships. The program is flexible and can be completed through either full- and part-time study. Courses are on-line and in the evenings. Full-time students may complete the program within one academic year.