Rochester Institute of Technology

Academic Program Overviews

Student Skills & Capabilities, Salary Data, Career Information 

Service Leadership & Innovation, MS

Program Overview

The Master of Science degree in service leadership & innovation prepares students to transform themselves into leaders of tomorrow. Success in today's global economy requires organizations to have visionary leadership, a 360-degree view of the customers, and the ability to formulate and execute strategic initiatives. Service Leadership & Innovation is a one-of-a-kind program that prepares professionals to transform their organization by using innovation to drive measureable outcomes. Our graduates anticipate the future and see opportunities to positon their organizations - and themselves - to reach new levels of success in a constantly changing world.

Degrees Awarded

  • Master of Science


  • Approximately 30 students currently enrolled.

Cooperative Education & Experiential Education Component

  • Not required

Salary Information

Co-op: $13.92 $10.00 - $22.00
MS Median pay (Source: Bureau of Labor Statistics, 2015)

Student Skills & Capabilities

The program requires students to develop competencies in effective leadership practices to allow them to transform organizations through innovative methods of thinking, problem solving through teams, and envisioning the future.

Nature of Work

Varies by service sector but can oversee operations of any organization. Graduates are positioned to lead employees and their industries to new levels of success by seeing, developing and capitalizing on opportunities others miss.
(Source: U.S. Bureau of Labor Statistics O.O.H.)

Training / Qualifications

Candidates need a combination of education and several years of related work experience to become a manager. Although a bachelor's degree is sufficient for most positions, some jobs require a master's degree. Candidates should have strong interpersonal skills. (Source: U.S. Bureau of Labor Statistics O.O.H.)

Job Titles

Job titles of RIT Service Leadership and Innovation graduates: VP of Diversity & Inclusion, Account Manager, General
Manager, Sales Manager, VP of Operations, Manager of Student Services, City Administrator

Significant Points

  • Potential areas of specialization: Higher Education Potential employers of Service Leadership and Innovation graduates include: Service Leadership professionals are employed in nearly all industries: Financial, Hotel, Manufacturing, Hospitals, etc.
  • Federal government agencies including: Department of Labor, Employment Security Commission, Bureau of Labor
  • Local and state government agencies, Consulting firms

Selected Employer Hiring Partners

Excellus BC/BS, , The Bonadio Group, Roswell Park Cancer Institute, The Pike Company, Lidestri Foods, ProCredit Bank, M&T Bank, Paychex, , RIT, Coopervision, Bryant & Stratton, Microsoft, Partners & Napier, Finger Lakes Community College, Culinary Institute of America, Constellation Brands, Marriott International, Siewart Equipment, City of Rochester, Wegmans

Contact Us

We appreciate your interest in your career and we will make every effort to help you succeed. Feel free to contact Tabitha Arrendell, the career services coordinator who works with the Service Leadership & Innovation program. You can access information about services through our web site at