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Service Systems (formerly Service Leadership and Innovation) Adv. Cert.

Program overview

The advanced certificate in service systems offers service professionals cutting-edge skills, abilities, and applied service knowledge. The certificate will heighten the studentís capacity to function in todayís highly competitive and quickly evolving service environment.


The advanced certificate is made up of five courses that help students master the following concepts:

Service systems, advanced certificate, typical course sequence (semesters), effective fall 2013

CourseSem. Cr. Hrs.
First Year
SERQ-710 Evolving Contexts in Service 3
SERQ-720 Service Scenarios and Strategy Development 3
SERQ-730 Managing Not-for-Profit, Public Sector Projects 3
SERQ-732 Service Quality Process in the Not-for-Profit, Public Sector 3
SERQ-735 Data Mining in the Not-for-Profit, Public Sector 3
Total Semester Credit Hours 15

The certificate may be completed as a stand-alone credential or serve as an entry point for the MS program.

Admission requirements

The advanced certificate is open to qualified students who meet the requirements for graduate study. Certificate courses are introductory to graduate courses in each area and thus require no prerequisite course work. Qualified students may use individual courses or the certificate in other RIT graduate programs with the appropriate approvals.

Gainful employment

Information regarding costs and the U.S. Department of Laborís Standard Occupational Classification (SOC) code and occupational profiles for this program can be viewed on the ED Gainful Employment Disclosure Template.

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