Part-time & Graduate Enrollment Services
Service Leadership and Innovation MS
Program overview
The service leadership and innovation program provides students with the capability to transform their service organizations. Service is no longer a subset of manufacturing era thinking. The program includes core courses, concentration courses, and a comprehensive exam. Students, with permission, may complete a capstone project or thesis in place of the exam. These options require faculty and department chair approval.
Thesis/Capstone/Exam options
All students must complete a thesis, capstone project, or comprehensive exam as a culminating experience allowing for demonstration of competencies for theory and application material for the discipline. Students will be informed by the program adviser and/or program faculty as which option is most appropriate based on career goals and objectives. In the program the default is to complete the comprehensive examination upon completion of required and elective course work. If a student seeks to complete a thesis or capstone project, this alternative strategy is possible if the faculty adviser and department chair agrees with the student in their ability to complete this strategy.
Curriculum
Service leadership and innovation, MS degree, typical course sequence (semesters), effective fall 2013
| Course | Sem. Cr. Hrs. | |
|---|---|---|
| First Year | ||
| SERQ-700 | Research Methods | 3 |
| SERQ-702 | Graduate Writing Strategies | 3 |
| SERQ-710 | Evolving Contexts in Service | 3 |
| SERQ-720 | Service Scenarios and Strategy Development | 3 |
| SERQ-722 | Customer Centricity | |
| SERQ-723 | Service Analytics | 3 |
| SERQ-770 | Breakthrough Thinking, Creativity and Innovation | 3 |
| Second Year | ||
| Concentration Courses | 9 | |
| SERQ-795 | Comprehensive Exam* | 0 |
| SERQ-711 | Service Design and Implementation | 3 |
| SERQ-794 | Integrated Problem Solving | 3 |
| Total Semester Credit Hours | 36 | |
* Students typically complete the Comprehensive Exam (SERQ-795), Integrated Problemsolving (SERQ-711), and Breakthrough Thinking, Creativity and Innovation (SERQ-770). However, with department approval, students may request to complete a capstone project plus Breakthrough Thinking, Creativity and Innovation (SERQ-770), or a thesis (which requires no additional course work).
Concentrations
| Course | Sem. Cr. Hrs. | |
|---|---|---|
| Engineering services | ||
| SERQ-740 | Service Leadership Tools and Techniques | 3 |
| Choose two or three of the following: | ||
| ISEE-771 | Engineering of Systems I | 3 |
| ISEE-723 | Global Facilities Planning | 3 |
| CQAS-682 | Lean Six Sigma Fundamentals | 3 |
| Service systems | ||
| SERQ-730 | Managing Not-For-Profit, Public Sector Projects | 3 |
| SERQ-732 | Service Quality Process in the Not-For-Profit, Public Sector | 3 |
| SERQ-735 | Data Mining in Not-For-Profit, Public Sector | 3 |
Students may customize a concentration with the approval of the department. Please note: customized concentrations cannot include additional business related courses.
Admission requirements
To be considered for admission to the MS in service leadership and innovation, candidates must fulfill the following requirements:
- Hold a baccalaureate degree (or equivalent) from an accredited institution,
- Submit official transcripts (in English) of all previously completed undergraduate and graduate course work,
- Submit two professional recommendations,
- Submit a current resume,
- Have an undergraduate GPA of 3.0 or above and evidence of relevant professional performance,
- Have completed foundation course work with a GPA of 3.0 or higher (if required), and
- Complete a graduate application.
- International applicants whose native language is not English must submit scores from the Test of English as a Foreign Language (TOEFL). Minimum combined scores of 570 (paper-based) or 88-89 (Internet-based) are required. Scores from the International English Language Testing System (IELTS) are accepted in place of the TOEFL exam. Minimum acceptable scores will vary; however, the absolute minimum score for unconditional acceptance is 6.5. Those who do not meet the minimum standards may be required to take additional English language courses.
All required admission materials must be submitted and reviewed by faculty prior to the completion of 9 semester credit hours of graduate course work in the progam.