Part-time Study
Executive MS Service Management
Program Overview
RIT’s executive program, a favorite of industry professionals, allows you to pursue a master’s degree with minimal interruption to existing commitments. This program gives you the opportunity to update your skills and credentials quickly – usually in just 15 months or less. This can be accomplished through a combination of summer sessions at RIT, online learning, independent study, transfer credit and credit for selected work experiences and personal accomplishments. If you have a bachelor’s degree and five years of professional experience, RIT’s executive leader option may be the opportunity you’ve been looking for.
The Executive Leader program has been in existence for nearly 14 years. It’s ability to produce profound new beliefs and practices in service industry professionals is its forte.
Professionals from a huge variety of service sector organizations including banking, hospitality, health care, and education, has driven its unique popularity. Have you thought about how your organization will evolve its service practices, implement those practices, and sustain that change? Join this program to help you achieve learning and thinking skills needed for tomorrow’s leaders and managers.
Benefits
* Access to RIT’s service experts and faculty through RIT’s nationally renowned programs and courses
* Comprehensive knowledge of the service industry’s current business practices
* Enhancement of problem-solving and analytical skills through practical exercises and experiences
* Examination of business and economic factors that influence decision-making
* Improvement of services offered in appropriate service technologies, understanding to develop and sustain human capital.
* Gaining an understanding of the importance of global service standards.
* Develop a commitment to providing the highest quality service and highest quality leadership.
* Thinking in future terms about tomorrow’s service system needs.
Curriculum Review
This executive program is normally offered over two 2-week summer sessions (these sessions are two weeks long each) in June and August, however, flexible options to accommodate diverse works schedules are available.
International Executive Leader sessions are offered at various locations. Courses are one week long and completion of the program takes approximately 14-16 months.
The program consists of eight courses (32 credits), a themed industry project or thesis (4 credits), and 12 credits for experience. The requirements for entry into the program are the same as the normal program – with the exception of the 5 years experience required. The courses are:
O625-750 Elements of Service Management
O624-825 Strategic Process of Service Firms
O626-XXX Human Capital Strategies
O625-844 Breakthrough Thinking
O625-842 Customer Relationship Management
O625-846 Service Leadership Futures
O625-849 Service Performance Metrics
O624-770 Service Leadership
Admission Requirements
Prior to being admitted to the Master of Science degree program, applicants must illustrate to the program chairperson that their previous training, ability, practical experience and education indicate a reasonable chance of success. The complete list of admission requirements includes: