Part-time Study
Service Management
Program Overview
This program fills an emerging need in the many service businesses and industries that focus on understanding various customer relationships. Such businesses will find this program in tune with their educational and training investments. Attention is focused on the management interface between the customer and the service provider, innovation of products and services, and building customer relationships. This program gives individual students access to the interdisciplinary expertise of a technological university.
The program is flexible: five core courses (20 credit hours) are required. The choise of professional electives from a wide array of disciplines (computer science-information technology, quality and applied statistics, business and others) responds to individual student needs.
Both full-and part-time study are allowed. Courses are offered in the evening and on weekends. Full-time students may complete the master of science program within one calendar year (four academic quarters). The program is also offered in the executive leader format (eight one-week sessions delivered over two summers).
Curriculum Review
Professional concentration: Hospitality and Service Management
Admission Requirements
The complete list of admission requirements includes:Test of English as a Foreign Language (TOEFL) score of at least 550 (paper-based), 213 (computer-based), 89 (Internet-based) for international students. All international students will take the Michigan Test at entry unless approved otherwise. Students should arrive on campus early enough to guarantee they have sufficient time to take the English test before starting their normal graduate course work.