Service Leadership and Innovation MS


Graduate Admissions Counselor

Matt Stever
585-475-5529, mesges@rit.edu


Department Contact

Linda Underhill, Ph.D.
585-475-7359, lmuism@rit.edu


Online Program Available

This program may be completed online. Visit RIT Online for additional information.

Please contact the admissions counselor below for additional information about applying to the online program.

Matt Stever
585-475-5529, mesges@rit.edu


Admission Deadlines & Requirements

Program Available Online? Yes
Application Deadline Rolling
Admit Term Fall/Spring/Summer - Executive
Entrance Exam None
Other
English Language Exams:
TOEFL (Internet) 88-89
IELTS 6.5
PTE Academic 62

 

Priority deadline - COMPLETE applications that are received by this date are given priority consideration for admission and financial aid (if applicable). Applications received after the priority deadline will be considered on a space-available basis.

Rolling - There is no specific deadline for applications; applications will be accepted and reviewed throughout the year until the program reaches capacity.

Program overview

Today’s global economy requires visionary management, a 360-degree view of customers, and breakthrough service strategies. The MS degree in service leadership and innovation allows those who work in any industry to transform their organization through novel ways of thinking, problem-solving, and projecting the future. By learning how to see and capitalize on opportunities that others miss, graduates of the program are positioned to take employees, and themselves, to new levels of success in a constantly changing world.

Plan of study

Thesis/Capstone/Exam options

All students must complete a thesis, capstone project, or comprehensive exam as a culminating experience, which allows for the demonstration of competencies for theory and application material for the discipline. Students will be informed by the program adviser and/or program faculty as to which option is most appropriate based on career goals and objectives. In the program the default is to complete the comprehensive examination upon completion of required and elective course work. If a student seeks to complete a thesis or capstone project, this alternative option is possible if the faculty adviser and department chair agrees with the student in their ability to complete this strategy.

Curriculum

Service leadership and innovation (comprehensive exam option), MS degree, typical course sequence

Course Sem. Cr. Hrs.
First Year
GRCS-701 Research Methods 3
SERQ-710 Service Design Fundamentals 3
SERQ-720 Service Scenarios and Strategy Development 3
SERQ-740 Leading Innovation 3
SERQ-723 Service Analytics 3
SERQ-712 Breakthrough Thinking, Creativity and Innovation 3
  Concentration Course 3
Second Year
  Concentration Courses 6
SERQ-795 Comprehensive Exam 0
SERQ-787 Service Design Implementation  3
  Elective 3
Total Semester Credit Hours 33

Service leadership and innovation (capstone project option), MS degree, typical course sequence

Course Sem. Cr. Hrs.
First Year
GRCS-701 Research Methods 3
GRCS-702 Principles of Research Communication 3
SERQ-710 Service Design Fundamentals 3
SERQ-720 Service Scenarios and Strategy Development 3
SERQ-740 Leading Innovation 3
SERQ-723 Service Analytics 3
SERQ-712 Breakthrough Thinking, Creativity and Innovation 3
Second Year
  Concentration Courses 9
SERQ-797 Capstone Project 3
Total Semester Credit Hours 33

Service leadership and innovation (thesis option), MS degree, typical course sequence

Course Sem. Cr. Hrs.
First Year
GRCS-701 Research Methods 3
GRCS-702 Principles of Research Communication 3
SERQ-710 Service Design Fundamentals 3
SERQ-720 Service Scenarios and Strategy Development 3
SERQ-740 Leading Innovation 3
SERQ-723 Service Analytics 3
SERQ-712 Breakthrough Thinking, Creativity and Innovation 3
Second Year
  Concentration Courses 9
SERQ-790 Thesis 3
Total Semester Credit Hours 33

Concentration*

Course Sem. Cr. Hrs.
Higher education leadership
SERQ-750 The Student Experience in Higher Education 3
SERQ-752 Critical Systems in Higher Education 3
SERQ-755 Organizational Leadership in Higher Education 3

* Students may also customize a concentration with the approval of the department. Please note: customized concentrations cannot include additional business related courses.

Admission requirements

To be considered for admission to the MS in service leadership and innovation, candidates must fulfill the following requirements:

  • Complete a graduate application.
  • Hold a baccalaureate degree (or equivalent) from an accredited university or college. 
  • Submit official transcripts (in English) of all previously completed undergraduate and graduate course work.
  • Have a minimum cumulative GPA of 3.0 (or equivalent), or evidence of relevant professional performance.
  • Submit two letters of recommendation from academic or professional sources.
  • Submit a writing sample designated by the department.
  • Participate in an interview with a faculty member (when required by department).
  • International applicants whose native language is not English must submit scores from the TOEFL, IELTS, or PTE. A minimum TOEFL score of 88 (internet-based) is required. A minimum IELTS score of 6.5 is required. The English language test score requirement is waived for native speakers of English or for those submitting transcripts from degrees earned at American institutions.
  • Upon arrival at RIT, international students may be asked to take an English language proficiency exam. Those who do not meet the minimum standard will be required to take additional English language courses.
  • All required admission materials must be submitted and reviewed by faculty prior to the completion of 9 semester credit hours of graduate course work in the program.

 


Career Outcomes

The RIT Office of Career Services and Cooperative Education website provides information pertaining to student skills and capabilities, salary data, career information, job outcomes, and contact information for the Career Services Coordinator by program.


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