The advanced certificate in service systems offers service professionals cutting-edge skills, abilities, and applied service knowledge. The certificate heightens the student’s capacity to function in today’s highly competitive and quickly evolving service environment.
The advanced certificate is made up of five courses that help students master the following concepts:
The certificate may be completed as a stand-alone credential or serve as an entry point for the MS program in service leadership and innovation.
|Course||Sem. Cr. Hrs.|
|SERQ-710||Evolving Contexts in Service||3|
|SERQ-720||Service Scenarios and Strategy Development||3|
|SERQ-730||Managing Not-for-Profit, Public Sector Projects||3|
|SERQ-735||Data Mining in the Not-for-Profit, Public Sector||3|
|Total Semester Credit Hours||12|
The advanced certificate is open to qualified students who meet the requirements for graduate study. Certificate courses are introductory to graduate courses in each area and thus require no prerequisite course work. Qualified students may use individual courses or the certificate in other RIT graduate programs with the appropriate approvals.
Information regarding costs and the U.S. Department of Labor’s Standard Occupational Classification (SOC) code and occupational profiles for this program can be viewed on the ED Gainful Employment Disclosure Template.