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Service Systems Adv. Cert.

Program overview

The advanced certificate in service systems offers service professionals cutting-edge skills, abilities, and applied service knowledge. The certificate heightens the student’s capacity to function in today’s highly competitive and quickly evolving service environment.


The advanced certificate is made up of five courses that help students master the following concepts:

  • understand service performance system design and implementation parameters,
  • understand and use service value delivery system structures and processes,
  • comprehend the evolving strategic environment of service-sector businesses,
  • establish and use service-system elements/dimensions,
  • build service metrics from feedback processes,
  • understand and implement customer relationship management, and
  • construct innovative approaches to service and managing those changes.

The certificate may be completed as a stand-alone credential or serve as an entry point for the MS program in service leadership and innovation.

Service systems, advanced certificate, typical course sequence

CourseSem. Cr. Hrs.
First Year
SERQ-710 Evolving Contexts in Service 3
SERQ-720 Service Scenarios and Strategy Development 3
SERQ-730 Managing Not-for-Profit, Public Sector Projects 3
SERQ-735 Data Mining in the Not-for-Profit, Public Sector 3
Total Semester Credit Hours 12

Admission requirements

The advanced certificate is open to qualified students who meet the requirements for graduate study. Certificate courses are introductory to graduate courses in each area and thus require no prerequisite course work. Qualified students may use individual courses or the certificate in other RIT graduate programs with the appropriate approvals.

Gainful employment

Information regarding costs and the U.S. Department of Labor’s Standard Occupational Classification (SOC) code and occupational profiles for this program can be viewed on the ED Gainful Employment Disclosure Template.

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