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University Arena Event Staff

Wage9.15DaysWed. - Sun.
Hours a Week10-20HoursEvenings and Weekends
Start DateSeptember 2016Post Date7/22/2016

Information

Position Summary

Ushers check tickets and assist people to find seats in and around the Gene Polisseni Center. Interact with guests in a friendly and helpful manner to answer questions, and give direction to certain locations.


Essential Functions

-Greet guests as they enter the facility -Scan guest's tickets using electronic scanner upon entrance to arena -Assist guests in locating their seats and/or arena amenities, such as restrooms, concession stands, and merchandise locations -Distribute promotional items as guests enter and exit the arena -Provide excellent customer service by assisting fans in any way possible and ensuring they have a great experience at the Gene Polisseni Center -Watch for prohibited items to ensure patrons do not enter the arena with any unauthorized items -Watch for inappropriate behavior and take appropriate action -Resolve customer service issues or work with supervisors if unable to do so alone


Non-Essential Function

Assist with set up and tear down of events as needed. Various operational tasks on a day to day basis may be needed. Ability to learn and operate ticket scanners to scan ticketed customers as they enter the facility.


Skills Required

Ability to stand for up to 6 hours. Exceptional customer service skills, ability to handle any situation in a calm and friendly manner. Required to attend and complete several training sessions designated by management. Expected to know and be able to direct customers to all areas of the venue. Expected to uphold the highest level of professionalism while at the venue.


Skills Preferred

Customer service experience Knowledge of ASL preferred


To Apply Contact:Carl Palmieri
PhoneNot AvailableTTYNot Available
Emailcwpua@rit.eduDepartmentFinance and Administration
Job Number103501

Window Clerk

Wage9.20DaysMonday-Saturday
Hours a Week20Hours8:15-4:30
Start DateJuly 25, 2016Post Date7/21/2016

Information

Position Summary

Responsible for providing quality mail/package service for students who reside in the residence halls, on campus apartments, as well as the RIT Inn & Conference Center and Racquet Club. Must have complete knowledge of all job within both post office locations including cash handling.


Essential Functions

Processes US mail through stamps.com and processes UPS according to shipping guidelines. Daily balancing of money and stamp drawers. Process and know the requirements for issuing Western Union money orders. Needs to be up to date with the postal (government) regulations pertaining to International and Domestic mail along with UPS guidelines. Must be able to process packages during their scheduled shift with 100% accuracy and speed. Needs to know the difference between classifications of mail. Able to troubleshoot and use independent judgement when making decisions.


Non-Essential Function

Assist with new student orientation in August. Must learn other areas of post office duties.


Skills Required

Preferred 1 year of experience in post office. Must have excellent customer service skills. Able to multitask. Must be able to receive texts for emergencies due to shortage of staffing issue. Must use FAIR judgement and treat peers the same. Must work Saturdays as scheduled. Must keep the manager informed when needed.


Skills Preferred

Please attached Resume and Class Schedule


To Apply Contact:Meghan McDonald
PhoneNot AvailableTTY
Emailmemmai@rit.eduDepartmentHub Print and Postal
Job Number124501