Excellus BlueCross BlueShield
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Excellus BlueCross BlueShield, headquartered in Rochester, NY, is part of a $5 billion family of companies that finances and delivers health care services across upstate New York and long term care insurance nationwide. Collectively, the enterprise provides health insurance to more than 1.8 million members and employs more than 6,000 New Yorkers. The company has financial strength ratings of B++ (Good) by A.M. Best and "A-minus" (Stable) by Standard and Poor's.
Previously, the company's BlueCross BlueShield operations were known as: BlueCross BlueShield of Central New York, BlueCross BlueShield of the Rochester Area, and BlueCross BlueShield of Utica-Watertown. Today, Excellus BlueCross BlueShield maintains a strong local presence through four regional headquarters and additional field offices:
- Central New York Region, based in Syracuse with an additional office in Watertown;
- Central New York Southern Tier Region, based in Elmira with an additional office in Binghamton;
- Rochester Region, based in Rochester; and
- Utica Region, based in Utica with additional offices in Oneonta and Plattsburgh.
As New York State's largest nonprofit health plan, the company remains committed to three core principles:
- • We exist to assure, in the communities we serve, that as many people as possible have affordable, dignified access to needed, effective health care services, including long-term care.
- • We recognize the need, and our responsibility, to reach out to all segments of the communities we serve, particularly the poor and aged and others who are underserved, to enhance quality of life, including health status.
- • We are committed to being a nonprofit health insurer.
The role of IT
The Business Technology Division leverages synergies and skills to provide end-to-end support for our corporate data and systems.
Change Management & Information Technology (IT) Execution
Responsibilities: The end-to-end support of our business applications. This area is accountable for requirements definition, business process engineering, system configuration, application development and testing activities that help to ensure the integrity of our production applications. Key accountability extends to project management, release management, change management and software quality.
System Operations, Security & Business Technology Administration
Responsibilities: Ensuring the readiness and protection of our computer resources and information. This team is responsible for the security controls that safeguard the confidentiality, integrity and availability of our information and computing assets. Staff manages our hardware, systems and networks. Responsibility extends to compliance and audit (e.g. Sarbanes Oxley), Disaster Recovery and for the administration of division-level programs and communications.
Information Management & Architecture
Responsibilities: Developing solutions with a holistic view of the organization’s strategy, processes, data, and technology assets to ensure that business needs are met with technology-based solutions that leverage the enterprise architecture. This team is also responsible for the development, implementation and maintenance of reporting platforms and data warehouses that support all internal and external reporting and informatics, including employer group reporting. This area manages the Enterprise Data Warehouse (EDW) and other Electronic Data Integration (EDI) and Health Data Exchange Network (HDEN) initiatives.
Responsibilities: Developing sourcing strategies and vendor relationships to supply quality temporary staff to meet project commitments.
Responsibilities: Delivering the quality execution of the Transformation program which establishes standard business processes built around a single optimized membership and claims processing system (iFacets).