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Iberdrola USA, a subsidiary of global energy leader Iberdrola, S.A., is an energy services and delivery company with more than 2.4 million customers in upstate New York and New England. We are a team of dedicated individuals working as one to deliver value to our customers, employees and shareholders. By providing outstanding customer service and exceptional reliability, while holding safety and the environment in high regard, we aspire to be a world-class energy company.
Iberdrola USA Management Corporation (IUMC) provides information technology (IT) and procurement services to Iberdrola USA’s electric and natural gas utility companies. Rochester is the home of the Iberdrola USA Management Corporation (IUMC) IT organization with opportunities available in all areas of IT including: data center operations, network services, technical services, application services and IT support services.
Role of IT
As the sole provider of IT services for Iberdrola USA’s utilities, IUMC plays a vital role in providing safe, reliable and essential energy delivery services to nearly 3 million customers across the Northeast.
The following core functions of the business are fully supported by IUMC - IT:
Customer Service: Information Technology is the primary foundation of efficient management of millions of customer relationships. Typical applications/systems include:p>
- Customer Care Systems
- Call Center Solutions
- Web Self Service
Operations: IT enables Iberdrola USA's operating companies to efficiently and effectively manage the work and maintenance associated with the tens of thousands of miles of wires and pipes that make up the companies' electricity and natural gas delivery systems. Typical applications/systems include:
- Work Management
- Outage Analysis
- Electronic Meter Reading
- Mobile Data
Infrastructure Management: T enables Iberdrola USA's utilities to proactively monitor, manage and control the flow of electricity and natural gas across New York and New England. Typical applications/systems include:
- Energy Control
Back Office: IT provides the base infrastructure enabling Iberdrola USA's utilities to perform traditional back office functions. Typical applications include:p>
- Human Resources
- Materials Management