Crisis Communications

Aside from tangible damage, a crisis can also destroy an institution's reputation. The longer a crisis goes on, the more damage it can do to public support, employee and student morale, enrollment and fund raising. Therefore, it is necessary to handle crises in a swift and organized manner. University News is responsible for developing a crisis communications plan that deals specifically with crisis communication strategies for likely scenarios. The RIT University News Service crisis communications plan addresses scenarios, media relations, news conferences, and other communications information.

Emergency Communications - It is critical to engage the appropriate response organizations as soon as possible, when an incident is anticipated or as soon as possible after it occurs. Report any emergency to Public Safety at (585) 475-3333 (v/tty), (585) 205-8333 (text), RITPUBLICSAFETY on AIM (IM).

Other emergency contacts are listed below.

Service Availability PROVIDER CONTACT
Facilities (Space Needs, Plumbing, Water Leaks/Flooding, and Utility Problems, or any other facility related issue) M-F: 7 am - 5 pm
Sat: 8 am - noon
Help Desk (585) 475-2842 v
(585) 475-7125 TTY
ITS Help Desk (Network, Telecommunications, Client related issue) M-F: 7:30 am - 9 pm
Sun: noon - 6 pm
Help Desk (585) 475-HELP v
(585) 475-2810 TTY
Human Resources (Human Resource related issue) M-F: 8 am - 5 pm Front Desk (585) 475-2424 v
Student Health Center (Health related issue) M-R: 8:30 am -7 pm
F: 8:30 am - 4:30 pm
Front Desk (585) 475-2255 v
Environmental, Health & Safety (Oil Spill, Chemical or Hazardous Waste related issue) M-F: 8:30 am - 5 pm EHS Team (585) 475-2040 v

Campus Community Emergency Communications - RIT communicates emergency information to the campus community a variety of ways including radio, television, telephone, e-mail and others. These methods are outlined at below:

Internal to RIT Television Channels Radio Stations

Telephone

  • Recorded message

              (585) 475-7075 v
              (585) 475-7076 tty

  • RIT Main Line

             (585) 475-2411

  • Voice message to all business phones

Web

Emergency Information http://emergency.rit.edu
 

Emergency Updates RIT Home Page - http://www.rit.edu

RIT Message Center
E-Mails and web site http://my.rit.edu

RIT Alert (Emergency Notification)
Text to Cell Phones
Instant Message
Alert Beacons
Desktop Alerts (where installed)
8, WROC (CBS)
10, WHEC (NBC)
13, WOKR (ABC)
31, WUHF (FOX)
RNews
Campus Cable TV

AM
1180, WHAM
1370, WXXI

FM
89.7, WITR
91.5, WXXI
92.5, WBEE
96.5, WCMF
97.9, WPXY
101.3, WRMM
103.9, WDKX