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Crucial Conversations: A Sampler

Crucial Conversations: Tools for Talking when the Stakes are High, by Kerry Patterson, Joseph Grenny, Ron McMillian and Al Switzler, is a course that teaches how to create alignment and agreement by fostering open dialogue around high stakes, emotional or risky topics, at all levels of our organization.  This activity – focused session gives participants a sample of the full 16 hr. course.  Along with seeing the crucial conversations model in its entirety, this activity-focused session gives participants the opportunity to learn what creates a crucial conversation and practice 2 of the 16 skills described throughout the full course.


The full book, Crucial Conversations: Tools for Talking when the Stakes are High is available to RIT staff, faculty and students on E Learning Zone.

Facilitator Information: 

Sarah Pillittere - Associate Director of Operations and Professional Development, Project Lead The Way at RIT

Tamara Gouger - Human Resources Service Manager

See Session Registration

If you require interpreting services, please contact as soon as possible.