In the Merriam Webster dictionary, listening is defined as: "to hear something with thoughtful attention, give consideration." Poor listening skills hinder effective communication and can lead to a minor misunderstanding or a more involved workplace conflict. When you are part of a conversation, whether it take place in an informal setting like the break room, or a more formal setting such as a department meeting, a meeting with your supervisor or a meeting with your team, it is important to practice good listening skills. In this session, you will learn the factors that affect listening and how to overcome them to be an active listener and participate in a productive conversation.
Topics of discussion:
- Active listening
- Factors that affect listening
- When to talk, when to listen
- What to do after the conversation
RIT Human Resources