Communicating through Difficult Situations
Difficult, or challenging situations often test our skills and abilities as leaders and peers. It is common to be uncomfortable in these situations and our immediate reactions to them often forecast the outcomes, both good and bad, of them. This session focuses on these situations, how to anticipate them, and how to communicate through the stages of them; allowing for the best possible outcomes and saved relationships.
This class is facilitated by Duane Beck, PH.D., M.S., M.Div., and adjunct professor at Rochester Institute of Technology.
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