Frequently Asked Questions

RIT dining plans, meal options, food debit, and Tiger Bucks are placed on your RIT ID card. Sign-up for or change an RIT dining plan at mydining.rit.edu!

FAQs: 
What if I forget my RIT ID card?

We're sorry, but you will need to retrieve your RIT ID card in order to use your dining plan. You may also use cash to purchase meals. RIT ID cards are consistently checked by RIT staff to prevent unauthorized use.

What if I lose my RIT ID card?

Report it lost immediately RIT Public Safety who may be notified 24 hours a day, 7 days a week at (585) 475-2853. Once reported, your card will be deactivated preventing unauthorized use. You can obtain a new RIT ID card at the Registrar's Office. You are responsible for any usage on the card up until the time you report it lost/stolen.

When is my dining plan available for use?

Academic Year 2014-2015:

  • Fall Semester:  Meals and meal options begin with dinner Tuesday, August 19th and end Thursday, December 18th.  There will be no meal or meal options active during fallbreak (Wednesday, November 26th through Saturday, November 29th) 
  • Spring Semester:  Meals and meal options begin with brunch Sunday, January 25th and end Friday, May 22nd.  There will be no meal or meal options active during Spring break (Saturday, March 21st through Saturday, March 28th) 
  • Summer Term:  Dining Debit Plans are active from Sunday, May 31st through Friday, August 14th.
What if I don't use all my meals/meal options in a week?

Meals and meal options must be consumed within a given week (a week begins with breakfast on Monday and ends at midnight on Sunday), and cannot be accumulated, transferred, or refunded.

What if I miss meals because of work and/or class conflicts?

If meals are being missed due to work, classes, or schedule conflicts, please contact Dining Services at (585) 475-2228 or dining@rit.edu to make an appointment to review options.

For students who are on a residential dining plan, take-out meals are available at Gracie's. Just ask the cashier for a take-out container. Please note that you can either take-out OR eat-in, not both. 

Can I bring a friend?

Yes, treat you friend, family, co-worker, boss, adviser, or better yet - your professor! - to a meal at Gracie's or any Dining Services location. Just ask the cashier to deduct your guest's meal from your debit balance. Also, you'll receive a 15% discount in Gracie's when using debit accounts!

Additionally, students on Gracie's dining plans may use up to FIVE of his/her meals, per semester, as a guest meal! When a guest meal is used, a meal is taken away from that week's remaining meals. Students may use any number of these guest meals to pay for 1-5 guests at Gracie's as long as the student themselves are eating with their guest(s).

How do I select/add or change my dining plan?

You can select/add or change a dining plan online at mydining.rit.edu.

When you may select your dining plan for 2014-2015:

  1. Optional Dining Plans (fall and spring semesters) – All students living in on and off-campus apartments - Available to select beginning July 1, 2014.
  2. Required Resident Dining Plans– All students living in the Residence Halls, RIT Inn, or Greek housing.  - Available to select once your RIT housing assignment has been finalized beginning June 2014.

How to select/sign-up for a dining plan:

  1. Visit mydining.rit.edu and log in with your RIT computer account username and password
  2. Click “Housing Contract/Dining Plan” at the top of the page
  3. Select a dining plan:
    1. Students required to be on a dining plan – you will be able to select a dining plan once you receive notice from RIT Housing Operations that your assignment is finalized. Once finalized, you can select a dining plan by completing the “Dining Plan Preference” step in your online housing contract. Click “save & submit” after selecting your dining plan. Changes to dining plans may only be made during the first week of each academic semester (fall, spring) until 4:30 p.m. the Friday of that week online.  No changes can be made after the deadline.
    2. Students not required to be on a dining plan – you may sign up for an optional dining plan by selecting “Optional Dining Plan” for each semester desired. Click “save & submit” when finished.
  4. You can also view, change, and cancel your plan at mydining.rit.edu by clicking on the appropriate links.

TIP: Track your meal plan usage online at eservices.rit.edu!

How can I put more money into my dining account?

Manage Your Dining Account Online

Log on to eservices.rit.edu and click on the “Tiger Bucks/Dining Accounts” on the left to:

  • Track account activity and balances
  • Add funds online anytime using e-check or Visa/MasterCard
  • Grant access to your parent/payer to make deposits and check balances online.
What if I don't use all the money in my debit account?

When a dining plan is purchased, any food debit balances at the end of fall semester will roll-over 100% any unused balance into spring semester.  All funds must be used by the end of Spring semester. Food Debit balances cannot be transferred to a Tiger Bucks account.

Do you give refunds for unused meals/debit if I leave mid-semester?

Please refer to the Terms and Conditions for more information. 

The following guidelines regarding a refund of unused meals/debit:

Mandatory diningplans - A refund of unused meals/debit cannot be refunded unless a student is officially released from the residence halls or the RIT Inn either through 1) withdrawal from the university (graduation does not constitute withdrawal) or 2) academic or disciplinary dismissal. When released from the residence halls or the RIT Inn, the account holder may receive a partial refund on his/her dining plan in accordance with the refund schedule (see Refund Schedule below).

Dining Debit plans – If released by RIT, or deciding to opt-out of a dining plan, the account holder may receive a partial refund on his/her dining plan in accordance with the refund schedule (see Refund Schedule below).

Refund Schedule:

  • Weeks 1–7: 75% of the unused meal/debit charges are refunded.
  • Weeks 8-14: 50% of the unused meal/debit charges are refunded.
  • Weeks 15-16: There will be no refund.

Any unused balance at the end of the spring term is forfeited. Refunds will be applied to the account at Student Financial Services.

How do dining plans work during Fall Orientation 2014?

During Fall Orientation, your debit account will be available upon arrival. Fall semester dining plan meals and meal options begin with dinner on Tuesday, August 19, 2014 for all students.   Meal options can be used in any Dining Services facility for a meal credit of $7.50.  Meal plans and meal options (5 or 7 options per week) will be replenished each Monday.

 

What do I do for meals if I am on campus during a break week or arriving early?

If you are on campus during a break week or arriving early, please contact Dining Services in advance via email at dining@rit.edu or phone at (585) 475-2228, so that your food debit account can be made available. Meals and meal options are not active during break weeks, intersession, or summer term.  Please note that dining location hours are limited during break weeks. Please refer to the hours link on the left side of the page.

What if I have a food allergy or special dietary restriction?

Students with any dietary needs due to medical reasons, religious reasons, family medical history, and/or food allergies should contact the RIT Student Health Center at (585) 475-2255 to make an appointment with Tim Keady. It is also important to contact RIT Dining Services’ registered dietitian, Mary Anne McQuay, at mamfsa@rit.edu to provide the special diet and food allergy information necessary to accommodate your dietary requirements. Mary Anne will contact you personally to discuss the right food options available to you in the RIT dining locations.

To promote healthy eating and to accommodate various dietary restrictions/needs, such as food allergies, Celiac disease, and religious restrictions, RIT Dining Services offers a number of services and resources through our Smart Nutrition program including:

  • NetNutrition, RIT Dining Services’ online tool for determining nutritional information for foods and meals served in many dining locations. NetNutrition also allows guests to filter menu by food allergen, such as milk and peanuts.
  • RIT Dining Services offers a wide selection of healthy foods and foods for those with dietary restrictions in all of our dining locations. Daily menus at all dining locations include a number of international cuisines, as well as special dietary items such as gluten free, vegetarian, vegan, Kosher, and Halal. View our side-by-side comparison chart for a full list of offerings by dining location.
  • Daily specials and grab-and-go items available throughout many RIT dining locations include custom nutritional labels that include the item’s caloric, fat, carbohydrate, fiber, and protein content, as well as allergen information. Also included on nutritional labels are new Smart Seals identifying Healthy Options, Dairy-Free, Gluten-Free, Low Sodium, Vegetarian, and Vegan options. Smart Seals assist in the easy identification of healthy food choices along with foods that comply with certain dietary restrictions.
  • Mary Anne McQuay, RIT Dining Services registered dietitian, is available to answer your questions about healthy eating, food choices, ingredients used in foods served on campus, special dietary needs, and general nutrition inquiries. You can e-mail Mary Anne at mamfsa@rit.edu to schedule a one-on-one appointment and visit our Ask Our Dietitian page for more info!
  • Dining's Smart Nutrition website also offers a number of resources and links to direct guests to additional nutrition-related information and useful tools.
How does my dining plan work?

Included in the total meals per week (Any 20,14,10,5) are available meal options valued at $7.50 each.  These may be used in any Dining Services' location other than Gracie's (excludes Nathan's Soup & Salad and Java's). 

For example:  If you select the Any 20 Plus Dining Plan:  During one school week, you purchase 14 meals at Gracie's; utilize 6 of your meal options by purchasing meals at Crossroads Cafe & Market, Freshens, Artesano Batkery & Cafe, Brick City Cafe, The Commons, and Sol's Underground; and spen d$2.50 in food debit for beverages between class in a vending machine.