Service Request & Tracking

FMS provides Chargeable and Non-Chargeable services. Routine requests should be submitted online. Maintenance requests requiring an immediate response, such as a burst pipe or the loss of heat, should be phoned into FMS at (585)475-2842 or (585)475-6771. If the request requires access to a restricted area such as a student's dorm room, you must tell us a time when our staff can gain entry.

Submit a Request Online

Tracking an Existing Request Online

FMS Employee Information


During normal working hours call (585)475-2842, or (585)475-6771.

After hours leave a voice message at any of the numbers listed above. If immediate response is necessary, as in case of an emergency, call Public Safety at (585)475-2853.

In Person

FMS is located in Building 99 at the corner of Wiltsie Drive and John Street. 

Services Provided by Other Departments

  • RIT Inn - call RIT Inn front desk at (585)359-3100
  • Telephone Problems - call Telecommunication Services at (585)475-5800
  • Data/Internet Problems - academic buildings call ITS Help Desk (585)475-4357 or (585)475-2810 (TTY). Residence Halls & apartments call Resnet Office (585)475-2600 or (585)475-4927 (TTY).
  • Cable TV Problems - call Time Warner at(585)756-5000 or (585)756-1685 (TTY)