Service Request & Tracking

FMS provides Chargeable and Non-Chargeable services. Routine requests should be submitted online. Maintenance requests requiring an immediate response, such as a burst pipe or the loss of heat, should be phoned into FMS at (585) 475-2842. If the request requires access to a restricted area such as a student's dorm room, you must tell us a time when our staff can gain entry.


Submit a Request or Track Existing Request Online

FMS has launched a new work order system, which you can access using the Maintenance Request link below. While the system looks slightly different, you will still be able to submit work orders and check the status of work orders you and others have submitted on your behalf. If you experience problems entering or retrieving a work order, please contact the FMS Service Operator at 475-7278.

Work Order Request (non-chargeable) 

Events, Project or Furniture Move, Key or Lock Change, Sign and Shipping Requests



During business hours call (585) 475-6771.

After hours leave a voice message at the number listed above and we will respond the next business day. In case of an emergency, call Public Safety at (585) 475-2853.

In Person

FMS is located in Building 99 at the corner of Wiltsie Drive and John Street. 

Services Provided by Other Departments

RIT Housing - Colony Manor, Riverknoll, Perkins, University Commons, Raquet Club, Greek Housing, Dorm furniture issues -  call 475-2572

RIT Inn - call RIT Inn front desk at (585) 359-3100

Telephone Problems - call Telecommunication Services at (585) 475-5800

Data/Internet Problems - academic buildings call ITS Help Desk (585) 475-4357. Residence Halls & apartments call Resnet Office (585) 475-2600

Cable TV Problems - call Time Warner at (585) 756-5000

FMS Employee Information

Centerstone Work Order System - Use with Internet Explorer

Centerstone Mobile Work Orders - Use with Chrome or Safari

Centerstone User Documentation