FMS provides Chargeable and Non-Chargeable services. Routine requests should be submitted online. Maintenance requests requiring an immediate response, such as a burst pipe or the loss of heat, should be phoned into FMS at (585)475-2842 or (585)475-6771. If the request requires access to a restricted area such as a student's dorm room, you must tell us a time when our staff can gain entry.
Submit a Request Online
- Maintenance Request (non-chargeable)
- Events Request Form - Use this form to:
- Order tables, chairs, pipe & drape, linens, tents, other event needs
- Request room setup
- Request grills
- Project Request (chargeable)
- Key or Lock Change Request (chargeable)
- Sign Request (chargeable)
- Shipping Request (chargeable) (Shipping Information)
Tracking an Existing Request Online
FMS Employee Information
- FMS Employee Work Order System
- Centerstone Work Order System - Use with Internet Explorer
- Centerstone Mobile Work Orders - Use with Chrome or Safari
During normal working hours call (585)475-2842, or (585)475-6771.
After hours leave a voice message at any of the numbers listed above. If immediate response is necessary, as in case of an emergency, call Public Safety at (585)475-2853.
FMS is located in Building 99 at the corner of Wiltsie Drive and John Street.
Services Provided by Other Departments
- RIT Inn - call RIT Inn front desk at (585)359-3100
- Telephone Problems - call Telecommunication Services at (585)475-5800
- Data/Internet Problems - academic buildings call ITS Help Desk (585)475-4357 or (585)475-2810 (TTY). Residence Halls & apartments call Resnet Office (585)475-2600 or (585)475-4927 (TTY).
- Cable TV Problems - call Time Warner at(585)756-5000 or (585)756-1685 (TTY)