Rental Car Accidents/Losses

Rental Car Used for RIT Purposes

RIT maintains insurance coverage through Visa for damage sustained to rental cars charged to the Visa Corporate Card. If you have not already done so, please report your claim to the Visa Claims Office at 1-800-622-7747 (MC-Assist) or file on line at Visa Auto Rental Insurance Claim Center. If you are outside the United States, call collect at 1-410-902-8011. Please make note of the claim number assigned by the claims adjuster. All claims must be reported immediately following the loss, but in no event later than 20 days following the date of the loss.

You will also need to complete the Visa Car Rental Loss Report and forward it back to the Risk Management office. It explains the process that is typically followed for this type of claim.

Please call Melinda Ward at ext. 5-6135 or feel free to stop by the office in the Eastman Bldg., Room 4008 if you have any questions about this process or if you are experiencing any difficulty in resolving your claim with the insurance company or car rental agency.

Rental Car Used for NTID Purposes

RIT maintains insurance coverage through your CitiCard Governmental Travel Card for damage sustained to rental cars charged against this card. If you have not already done so, please report your claim to the MasterRental Insurance Claims Department at 1-800-622-7747. This must be done within 30 days from the date of your accident to benefit from this policy. Please make note of the claim number assigned by the claims adjuster for your claim.

You will also need to complete the CitiCard Governmental Travel Form. The form explains the process that is typically followed for this type of claim. This will allow RIT to track the claims history for rental car losses. Upon resolution of the claim, please forward copies of any correspondence you receive from the insurance company that indicates their payment of the claim to the Risk Management office.

If you have any questions about the claims process or if you are experiencing difficulty in resolving your claim with the insurance company or rental agency, do not hesitate to contact Melinda Ward ext. 5-6135.