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How to File a Complaint

  1. If you wish to make a formal complaint about the actions of an officer / employee or about any aspect of the RIT Public Safety operations, please:
    1. Come to our offices located on the first floor of Grace Watson Hall, and advise the on-duty supervisor that you want to make a complaint; or,
    2. Call the Public Safety Department at 585-475-2853 and tell the individual answering the phone that you want to make a complaint; or,
    3. Write your complaint and mail/e-mail it to the Director of Public Safety at cgdcps@rit.edu; or mail to: Director, RIT Public Safety Department; 61 Lomb Memorial Drive, Rochester New York 14623.
  2. A supervisor will assist you documenting the details of your complaint on a written statement.
  3. Your complaint will be investigated, and you will be contacted by the Assistant Director responsible for Professional Standards. You may be asked additional questions regarding your complaint.
  4. If your complaint is going to take an extraordinary amount of time to investigate, you will be contacted by the Assistant Director informing you of the progress of our investigation.
  5. At the conclusion of our investigation regarding your complaint, you will be notified within 10 business days and be provided with the determination of the complaint based on the evidence and investigation.