ITS Mission, Vision & Values

ITS Mission

ITS employees provide information technology leadership to the RIT global community. Our services promote student learning and satisfaction, collaborative research and business effectiveness.

ITS Vision

Either an organization is innovating and leading or it is imitating and following. ITS will be the service provider of choice for information technology at RIT. We will achieve this through customer service excellence and the selective application of cutting edge technologies. We recognize the innovation of our customers and students, and will partner with them to develop effective IT solutions for their colleges and departments. Security has become more important than ever. We will balance the needs of an open academic environment against the increasing demands to keep our computing environment secure. As the leading IT service provider within a university dedicated to career and technology based education, we understand that we have a unique role to play. Our IT services, support, and student employment program compliment our students’ rich academic career, aligning us fully with RIT’s mission of being the premier career-oriented university today.

ITS Values

Student centeredness

  • Make students part of the solution
  • Continue to support experiential learning through our expansive student employment program

Professional Development & Scholarship

  • Reward continuing education and ensure professional growth
  • Expand collaboration with colleges to enhance scholarship


  • Ensure responsible stewardship of institute assets
  • Deliver on commitments

Respect diversity and pluralism

  • Treat every member of the RIT global community with dignity and respect
  • Achieve rich and informal communications with ITS staff and our customers


  • Reward innovation, creativity and willingness to change
  • Support research in new technologies

Teamwork and community/collaboration

  • Make customer service and collaboration the focus of all we do
  • Eager to do whatever is necessary to achieve institute success