Computer Lab Assistant

Status: OPEN - Due to changing staffing needs ITS is frequently, although not always, hiring.
Deadline: On going
Start Date: Beginning of academic term
Position Type: Student Employment
Hiring Manager: Dianne Parker
Phone: (585) 475-6030
Office: GAN-1038
Available Hours: Monday - Firday; 8:00 AM -12:00 PM; 1:00 PM - 4:00 PM

Apply Online (a secure link)

Position Summary 
Under the supervision of the Operations Cooridnators and Supervisory Assistants. Integral part of the routine operations of ITS Lab Services supported computer labs. Provide Tier 1 computer hardware and software support to Institute students, faculty, and staff. 

Responsibilities/Specific Job Duties

  • Provides Tier 1 support to students, faculty, and staff. Relays questions to Tier 2 support when necessary.
  • Ensures that all equipment is treated with proper care and is not removed without proper authorization.
  • Logs equipment damage and malfunctions with management.
  • Records required statistical information for reporting purposes.
  • Provides assistance and support for printers, computers, and other equipment.
  • Performs other related duties as assigned.

Qualifications / Special Skills Required

  • Excellent customer service attitude and strong communication skills.
  • Experience with common computer software, hardware, PC and/or Macintosh operating environments.
  • Friendly, enthusiastic, and reliable.
  • Willingness to learn.