Start Date: Due to changing staffing needs ITS is frequently, although not always, hiring.
Position Type: Student Employment
To apply, send a resume, cover letter and class schedule to email@example.com
Please note: Employment is ongoing; once hired, TSTs remain employed as long as they are full-time students in good standing.
A Tech Services Technician will interact with customers in person, remotely, and over the phone to RIT Faculty, staff, students and retirees. You will work on professional skills such as customer service, software and hardware troubleshooting, virus removal, data recovery, and teamwork.
This is a fast paced job working with the latest technology and software solutions. You will get hands on experience with the policy driven structure of a corporate environment and the variety of a personal computer repair shop. You will learn hugely valuable skills applicable in every field such as customer service and teamwork, as well as very technical skills such as advance software troubleshooting, data recovery, virus removal, computer imaging, advanced hardware repair, and liquid damage recovery.
The ideal candidate is a self driven individual with good communication skills who is excited to learn more about the technology industry.
Work independently with minimal supervision. You will be treated as a professional; a strong work ethic is therefore required
Demonstrate understanding of and ability to deliver excellent customer service. Excellent telephone manner along with verbal and written communication skills are essential. Thorough documentation of work activities is expected
Work effectively with peers in a team setting. You will be encouraged to develop professional competence and leadership potential in yourself and others
Maintain a professional attitude and appearance; Business casual dress is required at work
Prove strong analytical ability as well as troubleshooting and reasoning skill. The ability to research, document and implement a solution is more important than the advance knowledge of that solution
Previous experience working directly with customers
General knowledge of operating systems, software, and hardware
During the school year, your work schedule will be between 12 and 20 hours built around your class schedule. Extra hours up to 40 are available during breaks and the summer time.
To apply, email a copy of your resume, class schedule and a cover letter to firstname.lastname@example.org
Applications are always accepted and will be addressed as needed, it may be several weeks before you are contacted. Hiring generally occurs at the beginning of each semester