Telecommunications Assistant

Status: Open
Deadline: On going
Start Date: Due to changing staffing needs ITS is frequently, although not always, hiring.
Position Type: Student Employment

To apply, send a resume and cover letter to telecomm@rit.edu

Position Summary Telecommunications Assistant provides direct support to the RIT community, the public, and the telecommunications services staff.

Responsibilities

Provides coverage for RIT’s main number- directing callers to the correct department or person.
Respond to repair calls to the Help Desk
Database entry to existing system
Ensures all keys are not removed without proper authorization
Interact with students, faculty/staff and public on phone, in person, as well as through email
Filing and other clerical tasks as needed: various projects
Deliver and pick up equipment

Skills and Experience

Demonstrate understanding of and ability to deliver excellent customer service
Excellent telephone manner along with verbal and written communication skills are essential
Show general knowledge of general office applications (word, excel, etc.)
Work independently with minimal supervision with confidential information
Manage multiple tasks and projects effectively