Help & Support

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ITS Service Desk

Password Changes

Resnet

ITS Lab Services Computer Labs

Buying Guidelines

Software Guidelines and Volume Purchasing

 

Student Employment Opportunities


ITS Service Desk

The ITS Service Desk provides access to technology support for IT services available to the RIT campus.

 

Hours of Operation

Regular Hours

  • Monday - Thursday: 7:30 A.M. - 9:00 P.M.
  • Friday: 7:30 A.M. - 5:00 P.M.
  • Saturday & Sunday: noon - 5:00 P.M.

Break/Summer Hours

  • Monday - Friday: 7:30 A.M. - 5:00 P.M.
  • Saturday & Sunday: Closed

 

Contacting the ITS Service Desk

Phone Support: (585) 475-HELP [4357] 

Fax: (585) 475-7884

E-mail: servicedesk@rit.edu

In Person: Gannett Building, Room 1113

 

Submit a Support Request Online

Click here to submit a new request (RIT Authentication Required).

 

Additional Resources

Downloadable Forms

FAQ

ITS Glossary

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Password Changes

RIT Computer Account passwords must be reset every 365 days. To view when your password is due to expire, or to change your password, visit start.rit.edu and click on the "Password Change" link on the sidebar.

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Resnet

Resnet offers computer and network support to RIT students. 

 

Hours of Operation

Regular Hours

  • Monday - Friday: 9:00 A.M. - 9:00 P.M.
  • Saturday & Sunday: Noon - 5:00 P.M.

 

Contacting Resnet

Phone Support: (585) 475-2600

E-mail: resnet@rit.edu

In Person: Nathaniel Rochester Hall, Room 1034

 

Additional Resources

Resnet Guide
A guide for RIT students to help get your computer(s) up and running on the RIT network

FAQ

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ITS Lab Services - Managed Computer Labs

ITS Lab Services manages a variety of computer labs across campus, within several colleges.

 

Hours of Operation

Regular Hours

  • Monday - Thursday : 7:30 A.M. - 11:30 P.M.
  • Friday : 7:30 A.M. - 8:30 P.M.
  • Saturday : 9:45 A.M. - 6:30 P.M.
  • Sunday: 11:30 A.M. - 11:30 P.M.

Summer Hours

  • Monday - Thursday : 8:00 A.M. - 11:00 P.M.
  • Friday : 8:00 A.M. - 5:00 P.M.
  • Saturday : Closed
  • Sunday: 2:00 P.M. - 11:00 P.M.

 

Contacting Lab Services

Phone Support: (585) 475-2056

E-mail: labservices@rit.edu

In Person: Frank E. Gannett Hall, Room 1034

 

Additional Resources

FAQ

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Buying Guidelines

General Guidelines & Recommendations

Software Guidelines and Volume Purchasing

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