Help & Support
- ITS HelpDesk
- Password Changes
- Resnet
- DSS Computer Labs
- Desktop Support (Services We Provide)
- Buying Guidelines
- Software Guidelines and Volume Purchasing
ITS HelpDesk
The ITS HelpDesk provides access to technology support for IT services available to the RIT campus.
Hours of Operation
Regular Hours
- Monday - Thursday: 7:30 A.M. - 9:00 P.M.
- Friday: 7:30 A.M. - 5:00 P.M.
- Saturday & Sunday: Noon - 5:00 P.M.
Contacting the ITS HelpDesk
- Phone Support: (585) 475-HELP [4357] or (585) 475-2810 (TTY)
- Email: helpdesk@rit.edu
- In Person: Gannett Building, Room 7B-1113
Submit a Ticket or Check Status of a Ticket
Additional Resources:
Password Changes
Effective March 16, 2009, RIT Computer Account passwords will begin expiring and everyone will need to change their password every 120 days.
Resnet
Resnet offers computer support to student and to retirees.
Hours of Operation
Regular Hours
- Monday - Friday: 9:00 A.M. - 9:00 P.M.
- Saturday & Sunday: Noon - 5:00 P.M.
Contacting Resnet:
- Phone Support: (585) 475-2600 or (585) 475-4927 (TTY)
- Email: resnet@rit.edu
- In Person: Nathaniel Rochester Hall (Building 43), Room 1034
Additional Resources:
DSS Computer Labs
ITS Distributed Support Services (DSS) manages several computer labs across campus, within several colleges.
- DSS Computer Labs
- Computer Lab Listing
- Computer Labs Hours of Operation
- Computer Lab Class Schedules
- Computer Lab Reservation Request
- Student Employment Opportunities
- FAQs
Desktop Support (Services We Provide)
ITS provides on-campus Windows and Macintosh support to RIT students, faculty, and staff, for RIT-owned desktops, laptops, and peripherals.
