Help & Support
- ITS Service Desk
- Password Changes
- Resnet
- DSS Computer Labs
- Desktop Support (Services We Provide)
- Buying Guidelines
- Software Guidelines and Volume Purchasing
ITS Service Desk
The ITS Service Desk provides access to technology support for IT services available to the RIT campus.
Hours of Operation
Regular Hours
- Monday - Thursday: 7:30 A.M. - 9:00 P.M.
- Friday: 7:30 A.M. - 5:00 P.M.
- Saturday & Sunday: noon - 5:00 P.M.
Break/Summer Hours
- Monday - Friday: 7:30 A.M. - 5:00 P.M.
- Saturday & Sunday: Closed
Contacting the ITS Service Desk
- Phone Support: (585) 475-HELP [4357] or (585) 475-2810 (TTY)
- Email: helpdesk@rit.edu
- In Person: Gannett Building, Room 1113
Submit a Support Request Online or Check Status of an Existing Request
Click here to submit a new request or check the status of your existing support requests. (Authentication Required)
Additional Resources:
Password Changes
RIT Computer Account passwords must be reset every 120 days. To view when your password is due to expire, or to change your password, visit start.rit.edu and click on the "Password Change" link on the sidebar.
Resnet
Resnet offers computer and network support to RIT students. Additionally, Resnet can provide assistance with personally owned computers for RIT faculty, staff, and retirees.
Hours of Operation
Regular Hours
- Monday - Friday: 9:00 A.M. - 9:00 P.M.
- Saturday & Sunday: Noon - 5:00 P.M.
Contacting Resnet:
- Phone Support: (585) 475-2600 or (585) 475-4927 (TTY)
- Email: resnet@rit.edu
- In Person: Nathaniel Rochester Hall, Room 1034
Additional Resources:
- Resnet Guide - A guide for RIT students to help get your computer(s) up and running on the RIT network
- FAQs
ITS-Managed Computer Labs
ITS Distributed Support Services (DSS) manages several computer labs across campus, within several colleges.
- DSS Computer Labs
- Computer Lab Listing
- Computer Labs Hours of Operation
- Computer Lab Class Schedules
- Computer Lab Reservation Request
- Student Employment Opportunities
- FAQs
