Help & Support

ITS Service Desk

The ITS Service Desk provides access to technology support for IT services available to the RIT campus.

Hours of Operation

Regular Hours

  • Monday - Thursday: 7:30 A.M. - 9:00 P.M.
  • Friday: 7:30 A.M. - 5:00 P.M.
  • Saturday & Sunday: noon - 5:00 P.M.

Break/Summer Hours

  • Monday - Friday: 7:30 A.M. - 5:00 P.M.
  • Saturday & Sunday: Closed

Contacting the ITS Service Desk

  • Phone Support: (585) 475-HELP [4357] or (585) 475-7884 (fax)
  • Email: servicedesk@rit.edu
  • In Person: Gannett Building, Room 1113

Submit a Support Request Online or Check Status of an Existing Request

Click here to submit a new request or check the status of your existing support requests. (Authentication Required)

Additional Resources:

Password Changes

RIT Computer Account passwords must be reset every 120 days. To view when your password is due to expire, or to change your password, visit start.rit.edu and click on the "Password Change" link on the sidebar.

Resnet

Resnet offers computer and network support to RIT students. Additionally, Resnet can provide assistance with personally owned computers for RIT faculty, staff, and retirees.

Hours of Operation

Regular Hours

  • Monday - Friday: 9:00 A.M. - 9:00 P.M.
  • Saturday & Sunday: Noon - 5:00 P.M.

Contacting Resnet:

  • Phone Support: (585) 475-2600
  • Email: resnet@rit.edu
  • In Person: Nathaniel Rochester Hall, Room 1034

Additional Resources:

  • Resnet Guide - A guide for RIT students to help get your computer(s) up and running on the RIT network
  • FAQs

ITS-Managed Computer Labs

ITS Lab Services manages several computer labs across campus, within several colleges.

Buying Guidelines