Systems and Technologies
Frequently Asked Questions
Computer Labs
General Questions
Printing Questions
Exchange Calendaring
Windows
Macintosh
Macintosh
Display
E-mail
- Q: What is MacTech mailing list?
A: See MacTech mailing list. - Q: How do I find out more about using RIT e-mail with my Macintosh?
A: See Macintosh e-mail. - Q: How do I connect to my Exchange account with a Macintosh?
A: See Connect to Exchange with a Macintosh. - Q: What servers and protocols are used by Exchange accounts in Microsoft Entourage?
A: See Microsoft Entourage Exchange servers and protocols. - Q: What is the difference between MAPI and IMAP access to Exchange, and how does that affect access from a Macintosh?
A: See Exchange MAPI and IMAP access from a Macintosh. - Q: What are the benefits and limitations of Microsoft Entourage v.X with the Exchange Update?
A: See Limitations of Microsoft Entourage v.X with the Exchange Update. - Q: How do I set up an Exchange account in Mac OS X-native programs?
A: See Set up an Exchange account in Mac OS X. - Q: How do I fix the outgoing mail settings in Microsoft Outlook Express 5 to prevent errors when sending messages?
A: See Fix the outgoing mail settings in Microsoft Outlook Express. - Q: How can I setup delegate access to my Exchange mailbox in Microsoft Outlook 2001?
A: See Set up delegate access in Microsoft Outlook 2001. - Q: How can I create templates for messages in Microsoft Entourage?
A: See Mail templates in Microsoft Entourage. - Q: How do I delete all of the calendar event invitations in my Microsoft Exchange Inbox?
A: See Delete all calendar event invitations in Microsoft Entourage. - Q: How does Microsoft Entourage update the free/busy information for my Exchange calendar?
A: See Update Exchange calendar free/busy status with Microsoft Entourage. - Q: How do I access Exchange Public Folders with Microsoft Entourage?
A: See Subscribe to Exchange Public Folders with Microsoft Entourage. - Q: Can I post directly to an Exchange Public Folder with Microsoft Entourage?
A: See Post directly to an Exchange folder with Microsoft Entourage. - Q: How do I create a new calendar event in Microsoft Entourage?
A: See Create a new calendar event with Microsoft Entourage. - Q: How do I attach files to a calendar event invitation in Microsoft Entourage?
A: See Add attachments to a calendar event invitation in Microsoft Entourage. - Q: How do I accept or decline calendar event invitations in Microsoft Entourage?
A: See Accept or decline calendar event invitations in Microsoft Entourage. - Q: How do I find the size of folders in my Exchange account using Microsoft Outlook 2001?
A: See Find Exchange account folder sizes in Microsoft Outlook 2001. - Q: How do I attach documents to Microsoft Entourage messages by drag and drop?
A: See Drag and drop message attachments on the Microsoft Entourage Dock icon. - Q: How do I connect to an Exchange mailbox through WebDAV?
A: See Connect to an Exchange mailbox with WebDAV. - Q: What is Compress e-mail attachments with Microsoft Entourage 2004?
A: See Compress e-mail attachments with Microsoft Entourage 2004. - Q: What outgoing mail server should I use with Microsoft Entourage v.X?
A: See Microsoft Entourage v.X and outgoing mail. - Q: Can I auto-book resources for calendar events with Microsoft Entourage 2004?
A: See Microsoft Entourage 2004 and auto-booking resources. - Q: Why don't private events appear in Microsoft Entourage?
A: See View private events in Microsoft Entourage. - Q: Why is data from two different Exchange accounts merged in Microsoft Entourage?
A: See Multiple Exchange accounts merge data in Microsoft Entourage. - Q: Why is Apple Mail so slow when connecting to my RIT Exchange account, and how can I stop it from checking every Public Folder for new messages?
A: See Apple Mail checks Exchange Public Folders for new messages. - Q: How do I rebuild links folders between folders and mail rules in Microsoft Entourage after a database rebuild?
A: See Microsoft Entourage database rebuild unlinks folders from rules. - Q: Can I see the members of a group when I address a message or send a meeting invitation in Microsoft Entourage?
A: See Groups cannot be expanded in Microsoft Entourage. - Q: Can I see the free/busy status of everyone in a group when I create an event invitation in Microsoft Entourage?
A: See Groups lack free/busy status in Microsoft Entourage. - Q: Can I see the free/busy status of everyone in a group when I create an event invitation in Microsoft Outlook 2001?
A: See Groups lack free/busy status in Microsoft Outlook 2001. - Q: Can I see the members of a group when I address a message or send a meeting invitation in Microsoft Outlook 2001?
A: See Groups cannot be expanded in Microsoft Outlook 2001. - Q: How do I manage my Exchange Sent Items with Microsoft Entourage, so I can avoid going over quota from them?
A: See Manage Exchange Sent Items with Microsoft Entourage. - Q: How do I connect to RIT's DialIP Internet service via PPP with Mac OS X?
A: See Set up Mac OS X for RIT DialIP. - Q: How do I rebuild my database in Microsoft Entourage v.X?
A: See Rebuild the Microsoft Entourage v.X database. - Q: What software do you recommend for Mac OS 8 and 9?
A: See Software for Mac OS classic. - Q: What Macintosh software should I use at RIT?
A: See Software. - Q: How do I get rid of junk e-mail in Microsoft Entourage?
A: See Microsoft Entourage Junk Mail Filter. - Q: What is Virex, and how do I use it to protect my PowerPC Macintosh, with Mac OS X Panther or earlier, from virus infections?
A: See Virex. - Q: Are Microsoft Office files on a Macintosh compatible with Microsoft Office for Windows?
A: See Microsoft Office versions and file formats. - Q: How do I get one of the three panes in Netscape Messenger's e-mail windows to reappear if it is not visible?
A: See Make Netscape Messenger window panes visible. - Q: What can the Apple Address Book in Mac OS X do?
A: See Apple Address Book. - Q: How do I get messages to wrap to the window width, so that the entire message fits in the window, in Apple Mail?
A: See Wrap text to window width in Apple Mail. - Q: Why am I not receiving new mail in my e-mail program?
A: See Offline mode prevents you from getting new mail. - Q: How do I fix an Error Type 2 in Netscape Messenger?
A: See Error Type 2 in Netscape Communicator 4.8. - Q: How do I import e-mail from another program into Apple Mail?
A: See Import e-mail into Apple Mail. - Q: How do I work with my e-mail when I'm not connected to the Internet?
A: See Access e-mail in offline mode. - Q: How do I import the RIT Certificate Authority in Mac OS X, to secure electronic communication?
A: See Import RIT Certificate Authority in Mac OS X. - Q: What is RIT's Reignition application?
A: See Reignition application. - Q: Why can't I sign or encrypt an event invitation with my digital signature in Microsoft Entourage?
A: See Event invitations are not signed or encrypted with Microsoft Entourage. - Q: Why won't my directory lookups, such as Check Names, work in Microsoft Entourage from off-campus?
A: See Directory lookups in Microsoft Entourage from off-campus. - Q: How do I filter junk mail from Macintosh e-mail applications?
A: See Filter junk mail. - Q: How can I use Mac OS X and RITŒs Directory Services?
A: See Mac OS X and RIT Directory Services. - Q: What is Microsoft Entourage 2004 Service Pack 2?
A: See Microsoft Entourage 2004 Service Pack 2. - Q: How do I change permissions to share Exchange folders with Microsoft Entourage 2004 SP2?
A: See Share folders with Microsoft Entourage 2004. - Q: How do I open a shared folder from another person's Exchange account with Microsoft Entourage 2004 SP2?
A: See Open a shared folder with Microsoft Entourage 2004. - Q: How do I check my Exchange quota with Microsoft Entourage 2004 SP2?
A: See Check your quota with Microsoft Entourage 2004. - Q: What is Microsoft Entourage 2004 version 11.2.3 update?
A: See Microsoft Entourage 2004 version 11.2.3 update. - Q: What is Microsoft Office 2004 version 11.2.3 update?
A: See Microsoft Office 2004 version 11.2.3 update. - Q: What is Microsoft AutoUpdate?
A: See Microsoft AutoUpdate. - Q: How do I Customize mail folder sorting in Microsoft Entourage?
A: See Customize mail folder sorting in Microsoft Entourage. - Q: How do I create a custom arrangement to sort by conversation threads in Microsoft Entourage?
A: See Create a custom arrangement to sort by conversation in Microsoft Entourage. - Q: How do I Remove or change the Microsoft Office serial number?
A: See Remove or change the Microsoft Office serial number. - Q: What is Antivirus software?
A: See Antivirus software. - Q: Why is the toolbar and its buttons missing?
A: See Missing toolbar and buttons. - Q: How do I erase deleted messages from the Trash folder in Apple Mail?
A: See Erase deleted messages from the Trash folder in Apple Mail. - Q: How do I forward rich text e-mail messages successfully with Microsoft Entourage?
A: See Forward rich text e-mail messages with Microsoft Entourage. - Q: How do I import account information into Microsoft Entourage?
A: See Import account information into Microsoft Entourage. - Q: Where can I find the most recent updates made to your Macintosh desktop support site?
A: See Recent updates.
Errors
Exchange
Internet
- Q: What is MacTech mailing list?
A: See MacTech mailing list. - Q: How do I keep Mac OS X up to date?
A: See Mac OS X Software Update. - Q: How do I connect to my Exchange account with a Macintosh?
A: See Connect to Exchange with a Macintosh. - Q: What servers and protocols are used by Exchange accounts in Microsoft Entourage?
A: See Microsoft Entourage Exchange servers and protocols. - Q: How can I access my Exchange calendar from a Macintosh?
A: See Exchange calendar access from a Macintosh. - Q: What is the difference between MAPI and IMAP access to Exchange, and how does that affect access from a Macintosh?
A: See Exchange MAPI and IMAP access from a Macintosh. - Q: What are the benefits and limitations of Microsoft Entourage v.X with the Exchange Update?
A: See Limitations of Microsoft Entourage v.X with the Exchange Update. - Q: How do I set up an Exchange account in Mac OS X-native programs?
A: See Set up an Exchange account in Mac OS X. - Q: How do I fix the outgoing mail settings in Microsoft Outlook Express 5 to prevent errors when sending messages?
A: See Fix the outgoing mail settings in Microsoft Outlook Express. - Q: How can I setup delegate access to my Exchange mailbox in Microsoft Outlook 2001?
A: See Set up delegate access in Microsoft Outlook 2001. - Q: What is Internet Connect application?
A: See Internet Connect application. - Q: What is the Fetch 4 educational serial number?
A: See Fetch 4 educational serial number. - Q: How can I create templates for messages in Microsoft Entourage?
A: See Mail templates in Microsoft Entourage. - Q: How does Microsoft Entourage update the free/busy information for my Exchange calendar?
A: See Update Exchange calendar free/busy status with Microsoft Entourage. - Q: How do I access Exchange Public Folders with Microsoft Entourage?
A: See Subscribe to Exchange Public Folders with Microsoft Entourage. - Q: How do I create a new calendar event in Microsoft Entourage?
A: See Create a new calendar event with Microsoft Entourage. - Q: How do I modify a calendar event with Microsoft Entourage?
A: See Modify a calendar event with Microsoft Entourage. - Q: How do I attach files to a calendar event invitation in Microsoft Entourage?
A: See Add attachments to a calendar event invitation in Microsoft Entourage. - Q: How do I accept or decline calendar event invitations in Microsoft Entourage?
A: See Accept or decline calendar event invitations in Microsoft Entourage. - Q: How do I access other people's calendars in Microsoft Entourage?
A: See Microsoft Entourage and access to other people's calendars. - Q: How do I connect to an Exchange mailbox through WebDAV?
A: See Connect to an Exchange mailbox with WebDAV. - Q: What is Internet Connect log?
A: See Internet Connect log. - Q: What is Compress e-mail attachments with Microsoft Entourage 2004?
A: See Compress e-mail attachments with Microsoft Entourage 2004. - Q: Why is Apple Mail so slow when connecting to my RIT Exchange account, and how can I stop it from checking every Public Folder for new messages?
A: See Apple Mail checks Exchange Public Folders for new messages. - Q: Can I see the members of a group when I address a message or send a meeting invitation in Microsoft Entourage?
A: See Groups cannot be expanded in Microsoft Entourage. - Q: Can I see the free/busy status of everyone in a group when I create an event invitation in Microsoft Entourage?
A: See Groups lack free/busy status in Microsoft Entourage. - Q: Can I see the free/busy status of everyone in a group when I create an event invitation in Microsoft Outlook 2001?
A: See Groups lack free/busy status in Microsoft Outlook 2001. - Q: Can I see the members of a group when I address a message or send a meeting invitation in Microsoft Outlook 2001?
A: See Groups cannot be expanded in Microsoft Outlook 2001. - Q: How do I manage my Exchange Sent Items with Microsoft Entourage, so I can avoid going over quota from them?
A: See Manage Exchange Sent Items with Microsoft Entourage. - Q: How do I change system-level settings in Mac OS X?
A: See System Preferences application. - Q: How do I connect to RIT's DialIP Internet service via PPP with Mac OS X?
A: See Set up Mac OS X for RIT DialIP. - Q: How do I set the location, or folder, where files will be saved when I download them from the Internet?
A: See Set the location for downloaded files. - Q: How do I connect to a file server with Mac OS X?
A: See Connect to a file server with Mac OS X. - Q: What addresses can I use to connect to AFP, WebDAV, and SMB/CIFS file servers?
A: See File server addresses. - Q: How do I rebuild my database in Microsoft Entourage v.X?
A: See Rebuild the Microsoft Entourage v.X database. - Q: What are some neat tips for using Microsoft Internet Explorer to browse the Web?
A: See Microsoft Internet Explorer 5 tips. - Q: What software do you recommend for Mac OS 8 and 9?
A: See Software for Mac OS classic. - Q: What Macintosh software should I use at RIT?
A: See Software. - Q: How do I get rid of junk e-mail in Microsoft Entourage?
A: See Microsoft Entourage Junk Mail Filter. - Q: What is Virex, and how do I use it to protect my PowerPC Macintosh, with Mac OS X Panther or earlier, from virus infections?
A: See Virex. - Q: What is the Apple Filing Protocol, and can it be used over the Internet?
A: See AFP over IP. - Q: What is Fetch, and how do I use it for FTP access from a Macintosh?
A: See Fetch. - Q: How do I print to a TCP/IP-enabled printer in Mac OS 9?
A: See Set up an LPR desktop printer queue on Mac OS 9. - Q: What are Locations in the Network System Preferences, and why should I use them?
A: See Mac OS X Location tips. - Q: Are Microsoft Office files on a Macintosh compatible with Microsoft Office for Windows?
A: See Microsoft Office versions and file formats. - Q: How do I get one of the three panes in Netscape Messenger's e-mail windows to reappear if it is not visible?
A: See Make Netscape Messenger window panes visible. - Q: How do I transfer files from one Macintosh to another?
A: See Transfer files from one Mac to another. - Q: How do I get messages to wrap to the window width, so that the entire message fits in the window, in Apple Mail?
A: See Wrap text to window width in Apple Mail. - Q: Is AppleTalk routing supported on the RIT campus network?
A: See AppleTalk support statement. - Q: Why am I not receiving new mail in my e-mail program?
A: See Offline mode prevents you from getting new mail. - Q: How do I connect to a file server with Mac OS 9?
A: See Connect to a file server with Mac OS 9. - Q: How do I connect to a file server?
A: See Connect to a file server. - Q: Why do I get an Error -50 when connecting to Windows shares?
A: See Error -50 connecting to Microsoft Windows shares. - Q: Why am I getting a Kerberos error when I Telnet to RIT's VMS servers with Mac OS X's Terminal application?
A: See Kerberos errors in Mac OS X Telnet. - Q: How do I fix an Error Type 2 in Netscape Messenger?
A: See Error Type 2 in Netscape Communicator 4.8. - Q: What is the Location Manager in Mac OS 9, and how do I use it to maintain groups of settings?
A: See Location Manager control panel. - Q: How do I work with my e-mail when I'm not connected to the Internet?
A: See Access e-mail in offline mode. - Q: Why is the "Using DHCP" option missing in the Network System Preferences in Mac OS X?
A: See Missing DHCP in Mac OS X network configuration. - Q: How do I import the RIT Certificate Authority in Mac OS X, to secure electronic communication?
A: See Import RIT Certificate Authority in Mac OS X. - Q: How can I get rid of the Terminal warning when I SSH to grace.rit.edu?
A: See Terminal error with SSH to grace.rit.edu. - Q: Why does my computer fail to work on the RIT network after it is serviced by Apple?
A: See Update RIT network registration after motherboard replacement. - Q: Where can I obtain more desktop pictures to use on my Macintosh?
A: See Desktop Picture sources. - Q: How can I share a FileMaker Pro database on the RIT network?
A: See Share FileMaker Pro databases. - Q: What is RIT's Reignition application?
A: See Reignition application. - Q: Why can't I sign or encrypt an event invitation with my digital signature in Microsoft Entourage?
A: See Event invitations are not signed or encrypted with Microsoft Entourage. - Q: What Web browsers are available for Mac OS?
A: See Web browsers. - Q: Why won't my directory lookups, such as Check Names, work in Microsoft Entourage from off-campus?
A: See Directory lookups in Microsoft Entourage from off-campus. - Q: What is Mac OS X Tiger lacks StuffIt Expander?
A: See Mac OS X Tiger lacks StuffIt Expander. - Q: What additions are available for Spotlight, Dashboard, and Automator on Mac OS X Tiger?
A: See Mac OS X Tiger add-ins. - Q: What is Microsoft Entourage 2004 Service Pack 2?
A: See Microsoft Entourage 2004 Service Pack 2. - Q: What is Cisco VPN client and Error 51?
A: See Cisco VPN client and Error 51. - Q: How can I connect to the RIT VPN when the Cisco VPN client fails to display the User Authentication dialog?
A: See Cisco VPN client User Authentication dialog fails to appear. - Q: How do I change permissions to share Exchange folders with Microsoft Entourage 2004 SP2?
A: See Share folders with Microsoft Entourage 2004. - Q: How do I open a shared folder from another person's Exchange account with Microsoft Entourage 2004 SP2?
A: See Open a shared folder with Microsoft Entourage 2004. - Q: How do I check my Exchange quota with Microsoft Entourage 2004 SP2?
A: See Check your quota with Microsoft Entourage 2004. - Q: What is the Microsoft Entourage 2004 version 11.2.1 update and why do I need it?
A: See Microsoft Entourage 2004 version 11.2.1 update. - Q: What is Microsoft Entourage 2004 version 11.2.3 update?
A: See Microsoft Entourage 2004 version 11.2.3 update. - Q: What is Microsoft Office 2004 version 11.2.3 update?
A: See Microsoft Office 2004 version 11.2.3 update. - Q: What is RIT's Fetch 5 educational serial number?
A: See Fetch 5 educational serial number. - Q: How do I Customize mail folder sorting in Microsoft Entourage?
A: See Customize mail folder sorting in Microsoft Entourage. - Q: How do I create a custom arrangement to sort by conversation threads in Microsoft Entourage?
A: See Create a custom arrangement to sort by conversation in Microsoft Entourage. - Q: How do I connect to a printer with Mac OS X?
A: See Connect to a printer with Mac OS X. - Q: How do I erase deleted messages from the Trash folder in Apple Mail?
A: See Erase deleted messages from the Trash folder in Apple Mail. - Q: How do I connect to the RIT Wi-Fi Protected Access network with Mac OS X?
A: See Connect to the RIT Wi-Fi Protected Access network with Mac OS X. - Q: How do I forward rich text e-mail messages successfully with Microsoft Entourage?
A: See Forward rich text e-mail messages with Microsoft Entourage. - Q: How do I import account information into Microsoft Entourage?
A: See Import account information into Microsoft Entourage. - Q: Where can I find the most recent updates made to your Macintosh desktop support site?
A: See Recent updates.
Mac OS X
- Q: How do I switch between running applications in Mac OS X?
A: See Switch to another application in Mac OS X. - Q: What is MacTech mailing list?
A: See MacTech mailing list. - Q: What is the Apple Installer application?
A: See Mac OS X Installer application. - Q: What is the Mac OS X root, or System Administrator, account?
A: See Mac OS X root account. - Q: What is the Dock in Mac OS X?
A: See Mac OS X Dock. - Q: What does Mac OS X's Disk Utility program do?
A: See Disk Utility application. - Q: What font formats are compatible with Mac OS X?
A: See Font formats compatible with Mac OS X. - Q: What maintenance routines are run by Mac OS X?
A: See Mac OS X maintenance scripts. - Q: What is Create a Zip archive in Mac OS X?
A: See Create a Zip archive in Mac OS X. - Q: How do I erase a disk with Disk Utility in Mac OS X?
A: See Erase a disk in Mac OS X. - Q: How do I rebuild the Mac OS X 'whatis' database?
A: See Rebuild Mac OS X whatis database. - Q: What is the Xcode Developer Tools suite for Mac OS X?
A: See Xcode Developer Tools suite. - Q: How do I keep Mac OS X up to date?
A: See Mac OS X Software Update. - Q: What is the "Optimizing System Performance" step I see during software installs or the Software Update process?
A: See Optimizing System Performance during software installation. - Q: How do I extend my desktop across multiple screens so that I can see different information on each?
A: See Video spanning. - Q: How do I connect to my Exchange account with a Macintosh?
A: See Connect to Exchange with a Macintosh. - Q: What servers and protocols are used by Exchange accounts in Microsoft Entourage?
A: See Microsoft Entourage Exchange servers and protocols. - Q: How can I access my Exchange calendar from a Macintosh?
A: See Exchange calendar access from a Macintosh. - Q: What is the difference between MAPI and IMAP access to Exchange, and how does that affect access from a Macintosh?
A: See Exchange MAPI and IMAP access from a Macintosh. - Q: What are the benefits and limitations of Microsoft Entourage v.X with the Exchange Update?
A: See Limitations of Microsoft Entourage v.X with the Exchange Update. - Q: How do I set up an Exchange account in Mac OS X-native programs?
A: See Set up an Exchange account in Mac OS X. - Q: How can I setup delegate access to my Exchange mailbox in Microsoft Outlook 2001?
A: See Set up delegate access in Microsoft Outlook 2001. - Q: What is Internet Connect application?
A: See Internet Connect application. - Q: What is the Fetch 4 educational serial number?
A: See Fetch 4 educational serial number. - Q: How can I create templates for messages in Microsoft Entourage?
A: See Mail templates in Microsoft Entourage. - Q: How does Microsoft Entourage update the free/busy information for my Exchange calendar?
A: See Update Exchange calendar free/busy status with Microsoft Entourage. - Q: How do I access Exchange Public Folders with Microsoft Entourage?
A: See Subscribe to Exchange Public Folders with Microsoft Entourage. - Q: Can I post directly to an Exchange Public Folder with Microsoft Entourage?
A: See Post directly to an Exchange folder with Microsoft Entourage. - Q: How do I create a new calendar event in Microsoft Entourage?
A: See Create a new calendar event with Microsoft Entourage. - Q: What are some ways to create a new calendar event in Microsoft Entourage?
A: See Ways to create a new calendar event in Microsoft Entourage. - Q: How do I duplicate a calendar event with Microsoft Entourage?
A: See Duplicate a calendar event with Microsoft Entourage. - Q: How do I modify a calendar event with Microsoft Entourage?
A: See Modify a calendar event with Microsoft Entourage. - Q: How do I attach files to a calendar event invitation in Microsoft Entourage?
A: See Add attachments to a calendar event invitation in Microsoft Entourage. - Q: How do I accept or decline calendar event invitations in Microsoft Entourage?
A: See Accept or decline calendar event invitations in Microsoft Entourage. - Q: How do I find the size of folders in my Exchange account using Microsoft Outlook 2001?
A: See Find Exchange account folder sizes in Microsoft Outlook 2001. - Q: How do I access other people's calendars in Microsoft Entourage?
A: See Microsoft Entourage and access to other people's calendars. - Q: How do I attach documents to Microsoft Entourage messages by drag and drop?
A: See Drag and drop message attachments on the Microsoft Entourage Dock icon. - Q: How do I connect to an Exchange mailbox through WebDAV?
A: See Connect to an Exchange mailbox with WebDAV. - Q: What is Internet Connect log?
A: See Internet Connect log. - Q: What is Compress e-mail attachments with Microsoft Entourage 2004?
A: See Compress e-mail attachments with Microsoft Entourage 2004. - Q: What outgoing mail server should I use with Microsoft Entourage v.X?
A: See Microsoft Entourage v.X and outgoing mail. - Q: Why can't I see free/busy data when I invite people to an event in Microsoft Entourage?
A: See Free/busy information is unavailable in Microsoft Entourage. - Q: How do I submit product feedback to Apple?
A: See Apple product feedback. - Q: Can I auto-book resources for calendar events with Microsoft Entourage 2004?
A: See Microsoft Entourage 2004 and auto-booking resources. - Q: Why don't private events appear in Microsoft Entourage?
A: See View private events in Microsoft Entourage. - Q: Why are events changing times in my Microsoft Entourage calendar, after I've changed time zones?
A: See Microsoft Entourage calendaring and time zone shifts. - Q: Why is data from two different Exchange accounts merged in Microsoft Entourage?
A: See Multiple Exchange accounts merge data in Microsoft Entourage. - Q: Why is Apple Mail so slow when connecting to my RIT Exchange account, and how can I stop it from checking every Public Folder for new messages?
A: See Apple Mail checks Exchange Public Folders for new messages. - Q: How do I rebuild links folders between folders and mail rules in Microsoft Entourage after a database rebuild?
A: See Microsoft Entourage database rebuild unlinks folders from rules. - Q: Can I see the members of a group when I address a message or send a meeting invitation in Microsoft Entourage?
A: See Groups cannot be expanded in Microsoft Entourage. - Q: Can I see the free/busy status of everyone in a group when I create an event invitation in Microsoft Entourage?
A: See Groups lack free/busy status in Microsoft Entourage. - Q: How do I manage my Exchange Sent Items with Microsoft Entourage, so I can avoid going over quota from them?
A: See Manage Exchange Sent Items with Microsoft Entourage. - Q: What parts of my computer contribute to improved Mac OS X performance?
A: See Mac OS X performance. - Q: How do I change system-level settings in Mac OS X?
A: See System Preferences application. - Q: How do I change locked System Preferences in Mac OS X?
A: See Authenticate to a System Preference pane. - Q: How do I connect to RIT's DialIP Internet service via PPP with Mac OS X?
A: See Set up Mac OS X for RIT DialIP. - Q: How do I set the location, or folder, where files will be saved when I download them from the Internet?
A: See Set the location for downloaded files. - Q: How can I synchronize Palm data to different applications?
A: See Palm HotSync conduits and data types. - Q: Where should I put applications in Mac OS X, and can I move them?
A: See Where to put applications in Mac OS X. - Q: How do I use RIT on-campus Ethernet connections in Mac OS X?
A: See Set up Mac OS X for on-campus Ethernet. - Q: What is Mac OS X?
A: See Mac OS X. - Q: How do I connect a Macintosh laptop, such as an iBook or PowerBook, to an external display, like a classroom projector?
A: See Connect a laptop to an external display. - Q: How do I connect to a file server with Mac OS X?
A: See Connect to a file server with Mac OS X. - Q: What addresses can I use to connect to AFP, WebDAV, and SMB/CIFS file servers?
A: See File server addresses. - Q: How do I rebuild my database in Microsoft Entourage v.X?
A: See Rebuild the Microsoft Entourage v.X database. - Q: How do I keep my Mac OS X computer secure?
A: See Mac OS X security audit. - Q: What are some neat tips for using Microsoft Internet Explorer to browse the Web?
A: See Microsoft Internet Explorer 5 tips. - Q: What Macintosh software should I use at RIT?
A: See Software. - Q: How do I get rid of junk e-mail in Microsoft Entourage?
A: See Microsoft Entourage Junk Mail Filter. - Q: What is Virex, and how do I use it to protect my PowerPC Macintosh, with Mac OS X Panther or earlier, from virus infections?
A: See Virex. - Q: What is the Apple Filing Protocol, and can it be used over the Internet?
A: See AFP over IP. - Q: What is Fetch, and how do I use it for FTP access from a Macintosh?
A: See Fetch. - Q: What steps can I take if my laptop battery does not recharge?
A: See Laptop does not recharge its battery. - Q: How do I show the same information on two different screens?
A: See Video mirroring. - Q: How do I print to an AppleTalk-only printer with Mac OS X?
A: See Print to an AppleTalk printer with Mac OS X. - Q: Does my Macintosh need a firmware update, and what is that?
A: See Firmware update. - Q: How do I contact Apple for AppleCare technical support or repairs?
A: See AppleCare Higher Education technical support. - Q: What are Locations in the Network System Preferences, and why should I use them?
A: See Mac OS X Location tips. - Q: Should I reformat PC-formatted disks for use on my Macintosh computer?
A: See Erase preformatted disks before using them. - Q: Are Microsoft Office files on a Macintosh compatible with Microsoft Office for Windows?
A: See Microsoft Office versions and file formats. - Q: What can the Apple Address Book in Mac OS X do?
A: See Apple Address Book. - Q: What is an Open Firmware password, and how can it protect my computer?
A: See Open Firmware password. - Q: How do I transfer files from one Macintosh to another?
A: See Transfer files from one Mac to another. - Q: Can ITS help recover data from disks I use in my Macintosh?
A: See Disk repair. - Q: How do I get messages to wrap to the window width, so that the entire message fits in the window, in Apple Mail?
A: See Wrap text to window width in Apple Mail. - Q: How do I get rid of shared printers (which have a pink background) in Print Center on Mac OS X?
A: See Turn off display of shared printers in Mac OS X. - Q: Is AppleTalk routing supported on the RIT campus network?
A: See AppleTalk support statement. - Q: What is PRAM?
A: See Parameter RAM. - Q: Why am I not receiving new mail in my e-mail program?
A: See Offline mode prevents you from getting new mail. - Q: How do I connect to a file server?
A: See Connect to a file server. - Q: Why do I get an Error -50 when connecting to Windows shares?
A: See Error -50 connecting to Microsoft Windows shares. - Q: Why am I getting a Kerberos error when I Telnet to RIT's VMS servers with Mac OS X's Terminal application?
A: See Kerberos errors in Mac OS X Telnet. - Q: How do I import e-mail from another program into Apple Mail?
A: See Import e-mail into Apple Mail. - Q: How do I prepare my Macintosh for service by ITS staff?
A: See Prepare a Macintosh for ITS service. - Q: What are the Print Center or Printer Setup Utility programs in Mac OS X?
A: See Print Center application. - Q: What is right-clicking?
A: See Right-clicking. - Q: Why is the "Using DHCP" option missing in the Network System Preferences in Mac OS X?
A: See Missing DHCP in Mac OS X network configuration. - Q: Can I copy the "System Folder" from my installer CD to my hard disk?
A: See Never copy a System Folder from a system installer CD. - Q: How do I import the RIT Certificate Authority in Mac OS X, to secure electronic communication?
A: See Import RIT Certificate Authority in Mac OS X. - Q: What can I do if my Palm handheld device cannot HotSync reliably?
A: See Troubleshoot Palm HotSync problems. - Q: How can I get rid of the Terminal warning when I SSH to grace.rit.edu?
A: See Terminal error with SSH to grace.rit.edu. - Q: Why does my computer fail to work on the RIT network after it is serviced by Apple?
A: See Update RIT network registration after motherboard replacement. - Q: Where can I obtain more desktop pictures to use on my Macintosh?
A: See Desktop Picture sources. - Q: What is the Macintosh software installation and upgrade policy?
A: See Macintosh software installation and upgrade policy. - Q: How do I repair disk permissions in Mac OS X?
A: See Repair disk permissions. - Q: Why are there five folders for fonts in Mac OS X?
A: See Five folders for fonts in Mac OS X. - Q: Where all the Mac OS X-related articles ITS has posted?
A: See Mac OS X help. - Q: How do I change my Mac OS X account password in System Preferences?
A: See Change your Mac OS X account password in System Preferences. - Q: How do I change a forgotten Mac OS X account password?
A: See Change a forgotten Mac OS X account password. - Q: How do I change the password for a Mac OS X account?
A: See Change the password for a Mac OS X account. - Q: How do I improve the security of my computer by changing Mac OS X's Login Options?
A: See Disable automatic login in Mac OS X. - Q: What is RIT's Reignition application?
A: See Reignition application. - Q: How do I drag and drop a file by its title bar proxy icon?
A: See Drag and drop a title bar proxy icon. - Q: How do I copy or duplicate a file with drag and drop?
A: See Copy a file by drag and drop. - Q: How do I create an alias to a file with drag and drop?
A: See Make an alias to a file by drag and drop. - Q: How do I use my Exchange calendar with Microsoft Entourage?
A: See Exchange calendaring with Microsoft Entourage. - Q: Why can't I sign or encrypt an event invitation with my digital signature in Microsoft Entourage?
A: See Event invitations are not signed or encrypted with Microsoft Entourage. - Q: How does Microsoft Entourage publish free/busy data from my calendar?
A: See Microsoft Entourage and publishing free/busy data. - Q: What Web browsers are available for Mac OS?
A: See Web browsers. - Q: How do I filter junk mail from Macintosh e-mail applications?
A: See Filter junk mail. - Q: How do I sync my palm with Entourage?
A: See Migrate Palm Desktop 4.0 to Entourage 2004. - Q: What is Recover from a deleted Mac OS X root account?
A: See Recover from a deleted Mac OS X root account. - Q: What is Mac OS X Tiger lacks StuffIt Expander?
A: See Mac OS X Tiger lacks StuffIt Expander. - Q: How can I use Mac OS X and RITŒs Directory Services?
A: See Mac OS X and RIT Directory Services. - Q: What is AppleCare Auto Enroll?
A: See AppleCare Auto Enroll. - Q: What additions are available for Spotlight, Dashboard, and Automator on Mac OS X Tiger?
A: See Mac OS X Tiger add-ins. - Q: How can I create a new Mac OS X adminstrator account for troubleshooting, when I don't have an existing administrator password?
A: See Create a new Mac OS X adminstrator account without an existing administrator password. - Q: What is Mac OS X single user mode?
A: See Mac OS X single user mode. - Q: What is target disk mode?
A: See Target disk mode. - Q: What is Microsoft Entourage 2004 Service Pack 2?
A: See Microsoft Entourage 2004 Service Pack 2. - Q: What is Cisco VPN client and Error 51?
A: See Cisco VPN client and Error 51. - Q: How can I connect to the RIT VPN when the Cisco VPN client fails to display the User Authentication dialog?
A: See Cisco VPN client User Authentication dialog fails to appear. - Q: How do I change permissions to share Exchange folders with Microsoft Entourage 2004 SP2?
A: See Share folders with Microsoft Entourage 2004. - Q: How do I open a shared folder from another person's Exchange account with Microsoft Entourage 2004 SP2?
A: See Open a shared folder with Microsoft Entourage 2004. - Q: How do I check my Exchange quota with Microsoft Entourage 2004 SP2?
A: See Check your quota with Microsoft Entourage 2004. - Q: What is the Microsoft Entourage 2004 version 11.2.1 update and why do I need it?
A: See Microsoft Entourage 2004 version 11.2.1 update. - Q: What is Microsoft Entourage 2004 version 11.2.3 update?
A: See Microsoft Entourage 2004 version 11.2.3 update. - Q: What is Microsoft Office 2004 version 11.2.3 update?
A: See Microsoft Office 2004 version 11.2.3 update. - Q: What is Microsoft AutoUpdate?
A: See Microsoft AutoUpdate. - Q: How do I Customize mail folder sorting in Microsoft Entourage?
A: See Customize mail folder sorting in Microsoft Entourage. - Q: How do I create a custom arrangement to sort by conversation threads in Microsoft Entourage?
A: See Create a custom arrangement to sort by conversation in Microsoft Entourage. - Q: How do I connect to a printer with Mac OS X?
A: See Connect to a printer with Mac OS X. - Q: How do I Remove or change the Microsoft Office serial number?
A: See Remove or change the Microsoft Office serial number. - Q: What is Antivirus software?
A: See Antivirus software. - Q: Why is the toolbar and its buttons missing?
A: See Missing toolbar and buttons. - Q: How do I erase deleted messages from the Trash folder in Apple Mail?
A: See Erase deleted messages from the Trash folder in Apple Mail. - Q: How do I connect to the RIT Wi-Fi Protected Access network with Mac OS X?
A: See Connect to the RIT Wi-Fi Protected Access network with Mac OS X. - Q: How do I select fonts quickly and precisely in Microsoft Word?
A: See Select fonts quickly and precisely in Microsoft Word. - Q: Why are week numbers incorrect in Microsoft Entourage's calendar?
A: See Microsoft Entourage week numbering error. - Q: How do I forward rich text e-mail messages successfully with Microsoft Entourage?
A: See Forward rich text e-mail messages with Microsoft Entourage. - Q: Why won't Microsoft Entourage stop synchronizing with the Exchange server?
A: See Microsoft Entourage recurring events with no end date. - Q: How do I import account information into Microsoft Entourage?
A: See Import account information into Microsoft Entourage. - Q: How do I force quit an application in Mac OS X, when it is not been responding for some time?
A: See Force quit an application in Mac OS X. - Q: What is the spinning rainbow cursor in Mac OS X?
A: See Spinning rainbow cursor. - Q: How can my computer be evaluated, to determine if it needs hardware service or repair?
A: See Evaluate a computer for hardware service or repair. - Q: What are USB flash drives?
A: See USB flash drive. - Q: Where can I find the most recent updates made to your Macintosh desktop support site?
A: See Recent updates.
Networking
- Q: How do I switch between running applications in Mac OS X?
A: See Switch to another application in Mac OS X. - Q: What is MacTech mailing list?
A: See MacTech mailing list. - Q: What is the Apple Installer application?
A: See Mac OS X Installer application. - Q: What is the Mac OS X root, or System Administrator, account?
A: See Mac OS X root account. - Q: What is the Dock in Mac OS X?
A: See Mac OS X Dock. - Q: How do I erase a disk on a Macintosh computer?
A: See Erase a disk. - Q: What does Mac OS X's Disk Utility program do?
A: See Disk Utility application. - Q: What font formats are compatible with Mac OS X?
A: See Font formats compatible with Mac OS X. - Q: What maintenance routines are run by Mac OS X?
A: See Mac OS X maintenance scripts. - Q: What is Create a Zip archive in Mac OS X?
A: See Create a Zip archive in Mac OS X. - Q: How do I erase a disk with the Finder in classic Mac OS?
A: See Erase a disk in Mac OS classic. - Q: How do I erase a disk with Disk Utility in Mac OS X?
A: See Erase a disk in Mac OS X. - Q: How do I rebuild the Mac OS X 'whatis' database?
A: See Rebuild Mac OS X whatis database. - Q: How do I find out more about using RIT e-mail with my Macintosh?
A: See Macintosh e-mail. - Q: What is the Xcode Developer Tools suite for Mac OS X?
A: See Xcode Developer Tools suite. - Q: How do I keep Mac OS X up to date?
A: See Mac OS X Software Update. - Q: What is the "Optimizing System Performance" step I see during software installs or the Software Update process?
A: See Optimizing System Performance during software installation. - Q: How do I extend my desktop across multiple screens so that I can see different information on each?
A: See Video spanning. - Q: How do I connect to my Exchange account with a Macintosh?
A: See Connect to Exchange with a Macintosh. - Q: What servers and protocols are used by Exchange accounts in Microsoft Entourage?
A: See Microsoft Entourage Exchange servers and protocols. - Q: How can I access my Exchange calendar from a Macintosh?
A: See Exchange calendar access from a Macintosh. - Q: What is the difference between MAPI and IMAP access to Exchange, and how does that affect access from a Macintosh?
A: See Exchange MAPI and IMAP access from a Macintosh. - Q: What are the benefits and limitations of Microsoft Entourage v.X with the Exchange Update?
A: See Limitations of Microsoft Entourage v.X with the Exchange Update. - Q: How do I set up an Exchange account in Mac OS X-native programs?
A: See Set up an Exchange account in Mac OS X. - Q: How do I fix the outgoing mail settings in Microsoft Outlook Express 5 to prevent errors when sending messages?
A: See Fix the outgoing mail settings in Microsoft Outlook Express. - Q: How can I setup delegate access to my Exchange mailbox in Microsoft Outlook 2001?
A: See Set up delegate access in Microsoft Outlook 2001. - Q: What is Internet Connect application?
A: See Internet Connect application. - Q: What is the Fetch 4 educational serial number?
A: See Fetch 4 educational serial number. - Q: How can I create templates for messages in Microsoft Entourage?
A: See Mail templates in Microsoft Entourage. - Q: How do I delete all of the calendar event invitations in my Microsoft Exchange Inbox?
A: See Delete all calendar event invitations in Microsoft Entourage. - Q: How does Microsoft Entourage update the free/busy information for my Exchange calendar?
A: See Update Exchange calendar free/busy status with Microsoft Entourage. - Q: How do I access Exchange Public Folders with Microsoft Entourage?
A: See Subscribe to Exchange Public Folders with Microsoft Entourage. - Q: Can I post directly to an Exchange Public Folder with Microsoft Entourage?
A: See Post directly to an Exchange folder with Microsoft Entourage. - Q: How do I create a new calendar event in Microsoft Entourage?
A: See Create a new calendar event with Microsoft Entourage. - Q: What are some ways to create a new calendar event in Microsoft Entourage?
A: See Ways to create a new calendar event in Microsoft Entourage. - Q: How do I duplicate a calendar event with Microsoft Entourage?
A: See Duplicate a calendar event with Microsoft Entourage. - Q: How do I modify a calendar event with Microsoft Entourage?
A: See Modify a calendar event with Microsoft Entourage. - Q: How do I attach files to a calendar event invitation in Microsoft Entourage?
A: See Add attachments to a calendar event invitation in Microsoft Entourage. - Q: How do I accept or decline calendar event invitations in Microsoft Entourage?
A: See Accept or decline calendar event invitations in Microsoft Entourage. - Q: How do I find the size of folders in my Exchange account using Microsoft Outlook 2001?
A: See Find Exchange account folder sizes in Microsoft Outlook 2001. - Q: How do I access other people's calendars in Microsoft Entourage?
A: See Microsoft Entourage and access to other people's calendars. - Q: How do I attach documents to Microsoft Entourage messages by drag and drop?
A: See Drag and drop message attachments on the Microsoft Entourage Dock icon. - Q: How do I connect to an Exchange mailbox through WebDAV?
A: See Connect to an Exchange mailbox with WebDAV. - Q: What is Internet Connect log?
A: See Internet Connect log. - Q: What is Compress e-mail attachments with Microsoft Entourage 2004?
A: See Compress e-mail attachments with Microsoft Entourage 2004. - Q: What outgoing mail server should I use with Microsoft Entourage v.X?
A: See Microsoft Entourage v.X and outgoing mail. - Q: Why can't I see free/busy data when I invite people to an event in Microsoft Entourage?
A: See Free/busy information is unavailable in Microsoft Entourage. - Q: How do I submit product feedback to Apple?
A: See Apple product feedback. - Q: Can I auto-book resources for calendar events with Microsoft Entourage 2004?
A: See Microsoft Entourage 2004 and auto-booking resources. - Q: Why don't private events appear in Microsoft Entourage?
A: See View private events in Microsoft Entourage. - Q: Why are events changing times in my Microsoft Entourage calendar, after I've changed time zones?
A: See Microsoft Entourage calendaring and time zone shifts. - Q: Why is data from two different Exchange accounts merged in Microsoft Entourage?
A: See Multiple Exchange accounts merge data in Microsoft Entourage. - Q: Why is Apple Mail so slow when connecting to my RIT Exchange account, and how can I stop it from checking every Public Folder for new messages?
A: See Apple Mail checks Exchange Public Folders for new messages. - Q: How do I rebuild links folders between folders and mail rules in Microsoft Entourage after a database rebuild?
A: See Microsoft Entourage database rebuild unlinks folders from rules. - Q: Can I see the members of a group when I address a message or send a meeting invitation in Microsoft Entourage?
A: See Groups cannot be expanded in Microsoft Entourage. - Q: Can I see the free/busy status of everyone in a group when I create an event invitation in Microsoft Entourage?
A: See Groups lack free/busy status in Microsoft Entourage. - Q: Can I see the free/busy status of everyone in a group when I create an event invitation in Microsoft Outlook 2001?
A: See Groups lack free/busy status in Microsoft Outlook 2001. - Q: Can I see the members of a group when I address a message or send a meeting invitation in Microsoft Outlook 2001?
A: See Groups cannot be expanded in Microsoft Outlook 2001. - Q: How do I manage my Exchange Sent Items with Microsoft Entourage, so I can avoid going over quota from them?
A: See Manage Exchange Sent Items with Microsoft Entourage. - Q: What parts of my computer contribute to improved Mac OS X performance?
A: See Mac OS X performance. - Q: How do I change system-level settings in Mac OS X?
A: See System Preferences application. - Q: How do I change locked System Preferences in Mac OS X?
A: See Authenticate to a System Preference pane. - Q: How do I connect to RIT's DialIP Internet service via PPP with Mac OS X?
A: See Set up Mac OS X for RIT DialIP. - Q: How do I set the location, or folder, where files will be saved when I download them from the Internet?
A: See Set the location for downloaded files. - Q: How can I synchronize Palm data to different applications?
A: See Palm HotSync conduits and data types. - Q: Where should I put applications in Mac OS X, and can I move them?
A: See Where to put applications in Mac OS X. - Q: How do I use RIT on-campus Ethernet connections in Mac OS X?
A: See Set up Mac OS X for on-campus Ethernet. - Q: What is Mac OS X?
A: See Mac OS X. - Q: How do I connect a Macintosh laptop, such as an iBook or PowerBook, to an external display, like a classroom projector?
A: See Connect a laptop to an external display. - Q: How do I connect to a file server with Mac OS X?
A: See Connect to a file server with Mac OS X. - Q: What addresses can I use to connect to AFP, WebDAV, and SMB/CIFS file servers?
A: See File server addresses. - Q: How do I rebuild my database in Microsoft Entourage v.X?
A: See Rebuild the Microsoft Entourage v.X database. - Q: How do I keep my Mac OS X computer secure?
A: See Mac OS X security audit. - Q: How do I print to a LocalTalk laser printer?
A: See Print to a LocalTalk-based PostScript laser printer. - Q: What are some neat tips for using Microsoft Internet Explorer to browse the Web?
A: See Microsoft Internet Explorer 5 tips. - Q: What software do you recommend for Mac OS 8 and 9?
A: See Software for Mac OS classic. - Q: What Macintosh software should I use at RIT?
A: See Software. - Q: How do I get rid of junk e-mail in Microsoft Entourage?
A: See Microsoft Entourage Junk Mail Filter. - Q: How do I troubleshoot extensions problems in Mac OS 8 and 9?
A: See Troubleshoot extension problems. - Q: What is Virex, and how do I use it to protect my PowerPC Macintosh, with Mac OS X Panther or earlier, from virus infections?
A: See Virex. - Q: What is the Apple Filing Protocol, and can it be used over the Internet?
A: See AFP over IP. - Q: What is Fetch, and how do I use it for FTP access from a Macintosh?
A: See Fetch. - Q: What steps can I take if my laptop battery does not recharge?
A: See Laptop does not recharge its battery. - Q: How do I print to a TCP/IP-enabled printer in Mac OS 9?
A: See Set up an LPR desktop printer queue on Mac OS 9. - Q: How do I show the same information on two different screens?
A: See Video mirroring. - Q: How do I print to an AppleTalk-only printer with Mac OS X?
A: See Print to an AppleTalk printer with Mac OS X. - Q: What is an Error Type 11?
A: See Error Type 11. - Q: Why does the Location Manager control panel prompt me to save configuration changes under Mac OS 9?
A: See Location Manager control panel prompts to save configuration. - Q: Does my Macintosh need a firmware update, and what is that?
A: See Firmware update. - Q: How do I rebuild the desktop database in Mac OS 8 and 9?
A: See Rebuild the desktop database. - Q: What is an AppleCare extended warranty, and should I buy it for my Mac?
A: See AppleCare extended warranty. - Q: How do I contact Apple for AppleCare technical support or repairs?
A: See AppleCare Higher Education technical support. - Q: What are Locations in the Network System Preferences, and why should I use them?
A: See Mac OS X Location tips. - Q: Should I reformat PC-formatted disks for use on my Macintosh computer?
A: See Erase preformatted disks before using them. - Q: Are Microsoft Office files on a Macintosh compatible with Microsoft Office for Windows?
A: See Microsoft Office versions and file formats. - Q: What is an Error Type 41?
A: See Error Type 41. - Q: How do I get one of the three panes in Netscape Messenger's e-mail windows to reappear if it is not visible?
A: See Make Netscape Messenger window panes visible. - Q: What can the Apple Address Book in Mac OS X do?
A: See Apple Address Book. - Q: What is an Open Firmware password, and how can it protect my computer?
A: See Open Firmware password. - Q: How do I transfer files from one Macintosh to another?
A: See Transfer files from one Mac to another. - Q: Can ITS help recover data from disks I use in my Macintosh?
A: See Disk repair. - Q: How do I get messages to wrap to the window width, so that the entire message fits in the window, in Apple Mail?
A: See Wrap text to window width in Apple Mail. - Q: How do I get rid of shared printers (which have a pink background) in Print Center on Mac OS X?
A: See Turn off display of shared printers in Mac OS X. - Q: What is the Date & Time control panel in Mac OS 9?
A: See Date & Time control panel. - Q: Is AppleTalk routing supported on the RIT campus network?
A: See AppleTalk support statement. - Q: What is PRAM?
A: See Parameter RAM. - Q: Why am I not receiving new mail in my e-mail program?
A: See Offline mode prevents you from getting new mail. - Q: How do I connect to a file server with Mac OS 9?
A: See Connect to a file server with Mac OS 9. - Q: How do I connect to a file server?
A: See Connect to a file server. - Q: Why do I get an Error -50 when connecting to Windows shares?
A: See Error -50 connecting to Microsoft Windows shares. - Q: Why am I getting a Kerberos error when I Telnet to RIT's VMS servers with Mac OS X's Terminal application?
A: See Kerberos errors in Mac OS X Telnet. - Q: How do I fix Macintosh-related problems?
A: See Troubleshooting. - Q: How do I fix an Error Type 2 in Netscape Messenger?
A: See Error Type 2 in Netscape Communicator 4.8. - Q: What is the Location Manager in Mac OS 9, and how do I use it to maintain groups of settings?
A: See Location Manager control panel. - Q: How do I import e-mail from another program into Apple Mail?
A: See Import e-mail into Apple Mail. - Q: How do I work with my e-mail when I'm not connected to the Internet?
A: See Access e-mail in offline mode. - Q: How do I prepare my Macintosh for service by ITS staff?
A: See Prepare a Macintosh for ITS service. - Q: How do I connect two Apple Display Connector-based displays to a Macintosh?
A: See Connect two ADC displays. - Q: What are the Print Center or Printer Setup Utility programs in Mac OS X?
A: See Print Center application. - Q: What is right-clicking?
A: See Right-clicking. - Q: Why is the "Using DHCP" option missing in the Network System Preferences in Mac OS X?
A: See Missing DHCP in Mac OS X network configuration. - Q: Can I copy the "System Folder" from my installer CD to my hard disk?
A: See Never copy a System Folder from a system installer CD. - Q: How do I import the RIT Certificate Authority in Mac OS X, to secure electronic communication?
A: See Import RIT Certificate Authority in Mac OS X. - Q: What can I do if my Palm handheld device cannot HotSync reliably?
A: See Troubleshoot Palm HotSync problems. - Q: How can I get rid of the Terminal warning when I SSH to grace.rit.edu?
A: See Terminal error with SSH to grace.rit.edu. - Q: Why does my computer fail to work on the RIT network after it is serviced by Apple?
A: See Update RIT network registration after motherboard replacement. - Q: Where can I obtain more desktop pictures to use on my Macintosh?
A: See Desktop Picture sources. - Q: What is the Macintosh software installation and upgrade policy?
A: See Macintosh software installation and upgrade policy. - Q: How can I share a FileMaker Pro database on the RIT network?
A: See Share FileMaker Pro databases. - Q: How do I repair disk permissions in Mac OS X?
A: See Repair disk permissions. - Q: Why are there five folders for fonts in Mac OS X?
A: See Five folders for fonts in Mac OS X. - Q: Where all the Mac OS X-related articles ITS has posted?
A: See Mac OS X help. - Q: How do I change my Mac OS X account password in System Preferences?
A: See Change your Mac OS X account password in System Preferences. - Q: How do I change a forgotten Mac OS X account password?
A: See Change a forgotten Mac OS X account password. - Q: How do I change the password for a Mac OS X account?
A: See Change the password for a Mac OS X account. - Q: How do I improve the security of my computer by changing Mac OS X's Login Options?
A: See Disable automatic login in Mac OS X. - Q: What is RIT's Reignition application?
A: See Reignition application. - Q: How do I drag and drop a file by its title bar proxy icon?
A: See Drag and drop a title bar proxy icon. - Q: How do I copy or duplicate a file with drag and drop?
A: See Copy a file by drag and drop. - Q: How do I create an alias to a file with drag and drop?
A: See Make an alias to a file by drag and drop. - Q: How do I use my Exchange calendar with Microsoft Entourage?
A: See Exchange calendaring with Microsoft Entourage. - Q: Why can't I sign or encrypt an event invitation with my digital signature in Microsoft Entourage?
A: See Event invitations are not signed or encrypted with Microsoft Entourage. - Q: How does Microsoft Entourage publish free/busy data from my calendar?
A: See Microsoft Entourage and publishing free/busy data. - Q: What Web browsers are available for Mac OS?
A: See Web browsers. - Q: Why won't my directory lookups, such as Check Names, work in Microsoft Entourage from off-campus?
A: See Directory lookups in Microsoft Entourage from off-campus. - Q: What special deals does Apple offer, beyond its educational discounts, on hardware and software?
A: See Apple Education special offers. - Q: How do I filter junk mail from Macintosh e-mail applications?
A: See Filter junk mail. - Q: How do I sync my palm with Entourage?
A: See Migrate Palm Desktop 4.0 to Entourage 2004. - Q: What is Recover from a deleted Mac OS X root account?
A: See Recover from a deleted Mac OS X root account. - Q: What is Mac OS X Tiger lacks StuffIt Expander?
A: See Mac OS X Tiger lacks StuffIt Expander. - Q: How can I use Mac OS X and RITŒs Directory Services?
A: See Mac OS X and RIT Directory Services. - Q: What is AppleCare Auto Enroll?
A: See AppleCare Auto Enroll. - Q: What additions are available for Spotlight, Dashboard, and Automator on Mac OS X Tiger?
A: See Mac OS X Tiger add-ins. - Q: How can I create a new Mac OS X adminstrator account for troubleshooting, when I don't have an existing administrator password?
A: See Create a new Mac OS X adminstrator account without an existing administrator password. - Q: What is Mac OS X single user mode?
A: See Mac OS X single user mode. - Q: What is target disk mode?
A: See Target disk mode. - Q: What is Microsoft Entourage 2004 Service Pack 2?
A: See Microsoft Entourage 2004 Service Pack 2. - Q: What is Cisco VPN client and Error 51?
A: See Cisco VPN client and Error 51. - Q: How can I connect to the RIT VPN when the Cisco VPN client fails to display the User Authentication dialog?
A: See Cisco VPN client User Authentication dialog fails to appear. - Q: How do I change permissions to share Exchange folders with Microsoft Entourage 2004 SP2?
A: See Share folders with Microsoft Entourage 2004. - Q: How do I open a shared folder from another person's Exchange account with Microsoft Entourage 2004 SP2?
A: See Open a shared folder with Microsoft Entourage 2004. - Q: How do I check my Exchange quota with Microsoft Entourage 2004 SP2?
A: See Check your quota with Microsoft Entourage 2004. - Q: What is the Microsoft Entourage 2004 version 11.2.1 update and why do I need it?
A: See Microsoft Entourage 2004 version 11.2.1 update. - Q: What is Microsoft Entourage 2004 version 11.2.3 update?
A: See Microsoft Entourage 2004 version 11.2.3 update. - Q: What is Microsoft Office 2004 version 11.2.3 update?
A: See Microsoft Office 2004 version 11.2.3 update. - Q: What is Microsoft AutoUpdate?
A: See Microsoft AutoUpdate. - Q: What is RIT's Fetch 5 educational serial number?
A: See Fetch 5 educational serial number. - Q: How do I Customize mail folder sorting in Microsoft Entourage?
A: See Customize mail folder sorting in Microsoft Entourage. - Q: How do I create a custom arrangement to sort by conversation threads in Microsoft Entourage?
A: See Create a custom arrangement to sort by conversation in Microsoft Entourage. - Q: How do I connect to a printer with Mac OS X?
A: See Connect to a printer with Mac OS X. - Q: How do I Remove or change the Microsoft Office serial number?
A: See Remove or change the Microsoft Office serial number. - Q: How do I find the remaining warranty coverage for a Macintosh computer?
A: See Find the remaining warranty coverage. - Q: What is Antivirus software?
A: See Antivirus software. - Q: Why is the toolbar and its buttons missing?
A: See Missing toolbar and buttons. - Q: How do I erase deleted messages from the Trash folder in Apple Mail?
A: See Erase deleted messages from the Trash folder in Apple Mail. - Q: How do I connect to the RIT Wi-Fi Protected Access network with Mac OS X?
A: See Connect to the RIT Wi-Fi Protected Access network with Mac OS X. - Q: How do I select fonts quickly and precisely in Microsoft Word?
A: See Select fonts quickly and precisely in Microsoft Word. - Q: Why are week numbers incorrect in Microsoft Entourage's calendar?
A: See Microsoft Entourage week numbering error. - Q: How do I forward rich text e-mail messages successfully with Microsoft Entourage?
A: See Forward rich text e-mail messages with Microsoft Entourage. - Q: Why am I not able to get any anti-virus definitions newer than September 2004 for Virex?
A: See Virex 6.2 eUpdate location change. - Q: Why won't Microsoft Entourage stop synchronizing with the Exchange server?
A: See Microsoft Entourage recurring events with no end date. - Q: How do I import account information into Microsoft Entourage?
A: See Import account information into Microsoft Entourage. - Q: How do I force quit an application in Mac OS X, when it is not been responding for some time?
A: See Force quit an application in Mac OS X. - Q: Why does McAfee Virex 6 for classic Mac OS give me a 'not enough memory' error?
A: See Virex 6 not enough memory error. - Q: How do I increase the amount of memory a program is able to use in classic Mac OS?
A: See Increase the application preferred memory size. - Q: What is the spinning rainbow cursor in Mac OS X?
A: See Spinning rainbow cursor. - Q: How can my computer be evaluated, to determine if it needs hardware service or repair?
A: See Evaluate a computer for hardware service or repair. - Q: What are USB flash drives?
A: See USB flash drive. - Q: Where can I find the most recent updates made to your Macintosh desktop support site?
A: See Recent updates.
Printing
Security
- Q: What is MacTech mailing list?
A: See MacTech mailing list. - Q: What is the Apple Installer application?
A: See Mac OS X Installer application. - Q: What is the Mac OS X root, or System Administrator, account?
A: See Mac OS X root account. - Q: What does Mac OS X's Disk Utility program do?
A: See Disk Utility application. - Q: How do I keep Mac OS X up to date?
A: See Mac OS X Software Update. - Q: What is the "Optimizing System Performance" step I see during software installs or the Software Update process?
A: See Optimizing System Performance during software installation. - Q: What servers and protocols are used by Exchange accounts in Microsoft Entourage?
A: See Microsoft Entourage Exchange servers and protocols. - Q: What is Internet Connect application?
A: See Internet Connect application. - Q: How can I create templates for messages in Microsoft Entourage?
A: See Mail templates in Microsoft Entourage. - Q: How do I access other people's calendars in Microsoft Entourage?
A: See Microsoft Entourage and access to other people's calendars. - Q: How do I change system-level settings in Mac OS X?
A: See System Preferences application. - Q: How do I change locked System Preferences in Mac OS X?
A: See Authenticate to a System Preference pane. - Q: How do I connect to RIT's DialIP Internet service via PPP with Mac OS X?
A: See Set up Mac OS X for RIT DialIP. - Q: How do I use RIT on-campus Ethernet connections in Mac OS X?
A: See Set up Mac OS X for on-campus Ethernet. - Q: How do I connect to a file server with Mac OS X?
A: See Connect to a file server with Mac OS X. - Q: What addresses can I use to connect to AFP, WebDAV, and SMB/CIFS file servers?
A: See File server addresses. - Q: How do I keep my Mac OS X computer secure?
A: See Mac OS X security audit. - Q: What Macintosh software should I use at RIT?
A: See Software. - Q: What is Virex, and how do I use it to protect my PowerPC Macintosh, with Mac OS X Panther or earlier, from virus infections?
A: See Virex. - Q: What is an Open Firmware password, and how can it protect my computer?
A: See Open Firmware password. - Q: How do I transfer files from one Macintosh to another?
A: See Transfer files from one Mac to another. - Q: Can ITS help recover data from disks I use in my Macintosh?
A: See Disk repair. - Q: How do I import the RIT Certificate Authority in Mac OS X, to secure electronic communication?
A: See Import RIT Certificate Authority in Mac OS X. - Q: How can I share a FileMaker Pro database on the RIT network?
A: See Share FileMaker Pro databases. - Q: How do I repair disk permissions in Mac OS X?
A: See Repair disk permissions. - Q: How do I change the password for a Mac OS X account?
A: See Change the password for a Mac OS X account. - Q: How do I improve the security of my computer by changing Mac OS X's Login Options?
A: See Disable automatic login in Mac OS X. - Q: What is RIT's Reignition application?
A: See Reignition application. - Q: Why won't my directory lookups, such as Check Names, work in Microsoft Entourage from off-campus?
A: See Directory lookups in Microsoft Entourage from off-campus. - Q: What is Recover from a deleted Mac OS X root account?
A: See Recover from a deleted Mac OS X root account. - Q: How can I use Mac OS X and RITŒs Directory Services?
A: See Mac OS X and RIT Directory Services. - Q: How can I create a new Mac OS X adminstrator account for troubleshooting, when I don't have an existing administrator password?
A: See Create a new Mac OS X adminstrator account without an existing administrator password. - Q: What is Mac OS X single user mode?
A: See Mac OS X single user mode. - Q: What is target disk mode?
A: See Target disk mode. - Q: What is Microsoft Entourage 2004 Service Pack 2?
A: See Microsoft Entourage 2004 Service Pack 2. - Q: How can I connect to the RIT VPN when the Cisco VPN client fails to display the User Authentication dialog?
A: See Cisco VPN client User Authentication dialog fails to appear. - Q: How do I change permissions to share Exchange folders with Microsoft Entourage 2004 SP2?
A: See Share folders with Microsoft Entourage 2004. - Q: How do I open a shared folder from another person's Exchange account with Microsoft Entourage 2004 SP2?
A: See Open a shared folder with Microsoft Entourage 2004. - Q: What is Microsoft Entourage 2004 version 11.2.3 update?
A: See Microsoft Entourage 2004 version 11.2.3 update. - Q: What is Microsoft Office 2004 version 11.2.3 update?
A: See Microsoft Office 2004 version 11.2.3 update. - Q: What is Antivirus software?
A: See Antivirus software. - Q: How do I connect to the RIT Wi-Fi Protected Access network with Mac OS X?
A: See Connect to the RIT Wi-Fi Protected Access network with Mac OS X. - Q: What are USB flash drives?
A: See USB flash drive. - Q: Where can I find the most recent updates made to your Macintosh desktop support site?
A: See Recent updates.
Service and repair
Support policy
System administration
- Q: What is MacTech mailing list?
A: See MacTech mailing list. - Q: What is the Apple Installer application?
A: See Mac OS X Installer application. - Q: What is the Mac OS X root, or System Administrator, account?
A: See Mac OS X root account. - Q: What is the Dock in Mac OS X?
A: See Mac OS X Dock. - Q: What does Mac OS X's Disk Utility program do?
A: See Disk Utility application. - Q: What font formats are compatible with Mac OS X?
A: See Font formats compatible with Mac OS X. - Q: What maintenance routines are run by Mac OS X?
A: See Mac OS X maintenance scripts. - Q: How do I erase a disk with the Finder in classic Mac OS?
A: See Erase a disk in Mac OS classic. - Q: How do I erase a disk with Disk Utility in Mac OS X?
A: See Erase a disk in Mac OS X. - Q: How do I rebuild the Mac OS X 'whatis' database?
A: See Rebuild Mac OS X whatis database. - Q: What is the Xcode Developer Tools suite for Mac OS X?
A: See Xcode Developer Tools suite. - Q: How do I keep Mac OS X up to date?
A: See Mac OS X Software Update. - Q: What is the "Optimizing System Performance" step I see during software installs or the Software Update process?
A: See Optimizing System Performance during software installation. - Q: What servers and protocols are used by Exchange accounts in Microsoft Entourage?
A: See Microsoft Entourage Exchange servers and protocols. - Q: How do I fix the outgoing mail settings in Microsoft Outlook Express 5 to prevent errors when sending messages?
A: See Fix the outgoing mail settings in Microsoft Outlook Express. - Q: What is Internet Connect application?
A: See Internet Connect application. - Q: What is Internet Connect log?
A: See Internet Connect log. - Q: How do I submit product feedback to Apple?
A: See Apple product feedback. - Q: Why are events changing times in my Microsoft Entourage calendar, after I've changed time zones?
A: See Microsoft Entourage calendaring and time zone shifts. - Q: Why is Apple Mail so slow when connecting to my RIT Exchange account, and how can I stop it from checking every Public Folder for new messages?
A: See Apple Mail checks Exchange Public Folders for new messages. - Q: How do I manage my Exchange Sent Items with Microsoft Entourage, so I can avoid going over quota from them?
A: See Manage Exchange Sent Items with Microsoft Entourage. - Q: What parts of my computer contribute to improved Mac OS X performance?
A: See Mac OS X performance. - Q: How do I change system-level settings in Mac OS X?
A: See System Preferences application. - Q: How do I change locked System Preferences in Mac OS X?
A: See Authenticate to a System Preference pane. - Q: How do I connect to RIT's DialIP Internet service via PPP with Mac OS X?
A: See Set up Mac OS X for RIT DialIP. - Q: Where should I put applications in Mac OS X, and can I move them?
A: See Where to put applications in Mac OS X. - Q: How do I connect to a file server with Mac OS X?
A: See Connect to a file server with Mac OS X. - Q: How do I keep my Mac OS X computer secure?
A: See Mac OS X security audit. - Q: What Macintosh software should I use at RIT?
A: See Software. - Q: How do I get rid of junk e-mail in Microsoft Entourage?
A: See Microsoft Entourage Junk Mail Filter. - Q: What is Virex, and how do I use it to protect my PowerPC Macintosh, with Mac OS X Panther or earlier, from virus infections?
A: See Virex. - Q: What steps can I take if my laptop battery does not recharge?
A: See Laptop does not recharge its battery. - Q: How do I print to a TCP/IP-enabled printer in Mac OS 9?
A: See Set up an LPR desktop printer queue on Mac OS 9. - Q: Why does the Location Manager control panel prompt me to save configuration changes under Mac OS 9?
A: See Location Manager control panel prompts to save configuration. - Q: Does my Macintosh need a firmware update, and what is that?
A: See Firmware update. - Q: How do I rebuild the desktop database in Mac OS 8 and 9?
A: See Rebuild the desktop database. - Q: What is an AppleCare extended warranty, and should I buy it for my Mac?
A: See AppleCare extended warranty. - Q: What are Locations in the Network System Preferences, and why should I use them?
A: See Mac OS X Location tips. - Q: Should I reformat PC-formatted disks for use on my Macintosh computer?
A: See Erase preformatted disks before using them. - Q: What is an Error Type 41?
A: See Error Type 41. - Q: What is an Open Firmware password, and how can it protect my computer?
A: See Open Firmware password. - Q: How do I transfer files from one Macintosh to another?
A: See Transfer files from one Mac to another. - Q: Can ITS help recover data from disks I use in my Macintosh?
A: See Disk repair. - Q: How do I get rid of shared printers (which have a pink background) in Print Center on Mac OS X?
A: See Turn off display of shared printers in Mac OS X. - Q: What is the Date & Time control panel in Mac OS 9?
A: See Date & Time control panel. - Q: Is AppleTalk routing supported on the RIT campus network?
A: See AppleTalk support statement. - Q: What is PRAM?
A: See Parameter RAM. - Q: How do I connect to a file server?
A: See Connect to a file server. - Q: Why do I get an Error -50 when connecting to Windows shares?
A: See Error -50 connecting to Microsoft Windows shares. - Q: What is the Location Manager in Mac OS 9, and how do I use it to maintain groups of settings?
A: See Location Manager control panel. - Q: How do I prepare my Macintosh for service by ITS staff?
A: See Prepare a Macintosh for ITS service. - Q: How do I connect two Apple Display Connector-based displays to a Macintosh?
A: See Connect two ADC displays. - Q: What are the Print Center or Printer Setup Utility programs in Mac OS X?
A: See Print Center application. - Q: Can I copy the "System Folder" from my installer CD to my hard disk?
A: See Never copy a System Folder from a system installer CD. - Q: Why does my computer fail to work on the RIT network after it is serviced by Apple?
A: See Update RIT network registration after motherboard replacement. - Q: Where can I obtain more desktop pictures to use on my Macintosh?
A: See Desktop Picture sources. - Q: How can I share a FileMaker Pro database on the RIT network?
A: See Share FileMaker Pro databases. - Q: How do I repair disk permissions in Mac OS X?
A: See Repair disk permissions. - Q: Why are there five folders for fonts in Mac OS X?
A: See Five folders for fonts in Mac OS X. - Q: How do I change my Mac OS X account password in System Preferences?
A: See Change your Mac OS X account password in System Preferences. - Q: How do I change a forgotten Mac OS X account password?
A: See Change a forgotten Mac OS X account password. - Q: How do I change the password for a Mac OS X account?
A: See Change the password for a Mac OS X account. - Q: How do I improve the security of my computer by changing Mac OS X's Login Options?
A: See Disable automatic login in Mac OS X. - Q: What is RIT's Reignition application?
A: See Reignition application. - Q: Why won't my directory lookups, such as Check Names, work in Microsoft Entourage from off-campus?
A: See Directory lookups in Microsoft Entourage from off-campus. - Q: What is Recover from a deleted Mac OS X root account?
A: See Recover from a deleted Mac OS X root account. - Q: What is Mac OS X Tiger lacks StuffIt Expander?
A: See Mac OS X Tiger lacks StuffIt Expander. - Q: How can I use Mac OS X and RITŒs Directory Services?
A: See Mac OS X and RIT Directory Services. - Q: What is AppleCare Auto Enroll?
A: See AppleCare Auto Enroll. - Q: What additions are available for Spotlight, Dashboard, and Automator on Mac OS X Tiger?
A: See Mac OS X Tiger add-ins. - Q: How can I create a new Mac OS X adminstrator account for troubleshooting, when I don't have an existing administrator password?
A: See Create a new Mac OS X adminstrator account without an existing administrator password. - Q: What is Mac OS X single user mode?
A: See Mac OS X single user mode. - Q: What is target disk mode?
A: See Target disk mode. - Q: How can I connect to the RIT VPN when the Cisco VPN client fails to display the User Authentication dialog?
A: See Cisco VPN client User Authentication dialog fails to appear. - Q: What is the Microsoft Entourage 2004 version 11.2.1 update and why do I need it?
A: See Microsoft Entourage 2004 version 11.2.1 update. - Q: What is Microsoft Entourage 2004 version 11.2.3 update?
A: See Microsoft Entourage 2004 version 11.2.3 update. - Q: What is Microsoft Office 2004 version 11.2.3 update?
A: See Microsoft Office 2004 version 11.2.3 update. - Q: What is Microsoft AutoUpdate?
A: See Microsoft AutoUpdate. - Q: What is RIT's Fetch 5 educational serial number?
A: See Fetch 5 educational serial number. - Q: How do I connect to a printer with Mac OS X?
A: See Connect to a printer with Mac OS X. - Q: What is Antivirus software?
A: See Antivirus software. - Q: How do I connect to the RIT Wi-Fi Protected Access network with Mac OS X?
A: See Connect to the RIT Wi-Fi Protected Access network with Mac OS X. - Q: Why am I not able to get any anti-virus definitions newer than September 2004 for Virex?
A: See Virex 6.2 eUpdate location change. - Q: How do I force quit an application in Mac OS X, when it is not been responding for some time?
A: See Force quit an application in Mac OS X. - Q: How do I increase the amount of memory a program is able to use in classic Mac OS?
A: See Increase the application preferred memory size. - Q: What is the spinning rainbow cursor in Mac OS X?
A: See Spinning rainbow cursor. - Q: What are USB flash drives?
A: See USB flash drive. - Q: Where can I find the most recent updates made to your Macintosh desktop support site?
A: See Recent updates.
Troubleshooting
- Q: What is MacTech mailing list?
A: See MacTech mailing list. - Q: What does Mac OS X's Disk Utility program do?
A: See Disk Utility application. - Q: What font formats are compatible with Mac OS X?
A: See Font formats compatible with Mac OS X. - Q: What maintenance routines are run by Mac OS X?
A: See Mac OS X maintenance scripts. - Q: How do I rebuild the Mac OS X 'whatis' database?
A: See Rebuild Mac OS X whatis database. - Q: What is the Xcode Developer Tools suite for Mac OS X?
A: See Xcode Developer Tools suite. - Q: How do I keep Mac OS X up to date?
A: See Mac OS X Software Update. - Q: What servers and protocols are used by Exchange accounts in Microsoft Entourage?
A: See Microsoft Entourage Exchange servers and protocols. - Q: What are the benefits and limitations of Microsoft Entourage v.X with the Exchange Update?
A: See Limitations of Microsoft Entourage v.X with the Exchange Update. - Q: How do I fix the outgoing mail settings in Microsoft Outlook Express 5 to prevent errors when sending messages?
A: See Fix the outgoing mail settings in Microsoft Outlook Express. - Q: How do I delete all of the calendar event invitations in my Microsoft Exchange Inbox?
A: See Delete all calendar event invitations in Microsoft Entourage. - Q: How do I access Exchange Public Folders with Microsoft Entourage?
A: See Subscribe to Exchange Public Folders with Microsoft Entourage. - Q: How do I access other people's calendars in Microsoft Entourage?
A: See Microsoft Entourage and access to other people's calendars. - Q: How do I connect to an Exchange mailbox through WebDAV?
A: See Connect to an Exchange mailbox with WebDAV. - Q: What is Internet Connect log?
A: See Internet Connect log. - Q: What outgoing mail server should I use with Microsoft Entourage v.X?
A: See Microsoft Entourage v.X and outgoing mail. - Q: Why can't I see free/busy data when I invite people to an event in Microsoft Entourage?
A: See Free/busy information is unavailable in Microsoft Entourage. - Q: How do I submit product feedback to Apple?
A: See Apple product feedback. - Q: Can I auto-book resources for calendar events with Microsoft Entourage 2004?
A: See Microsoft Entourage 2004 and auto-booking resources. - Q: Why are events changing times in my Microsoft Entourage calendar, after I've changed time zones?
A: See Microsoft Entourage calendaring and time zone shifts. - Q: Why is data from two different Exchange accounts merged in Microsoft Entourage?
A: See Multiple Exchange accounts merge data in Microsoft Entourage. - Q: Why is Apple Mail so slow when connecting to my RIT Exchange account, and how can I stop it from checking every Public Folder for new messages?
A: See Apple Mail checks Exchange Public Folders for new messages. - Q: How do I rebuild links folders between folders and mail rules in Microsoft Entourage after a database rebuild?
A: See Microsoft Entourage database rebuild unlinks folders from rules. - Q: Can I see the members of a group when I address a message or send a meeting invitation in Microsoft Entourage?
A: See Groups cannot be expanded in Microsoft Entourage. - Q: Can I see the free/busy status of everyone in a group when I create an event invitation in Microsoft Entourage?
A: See Groups lack free/busy status in Microsoft Entourage. - Q: Can I see the free/busy status of everyone in a group when I create an event invitation in Microsoft Outlook 2001?
A: See Groups lack free/busy status in Microsoft Outlook 2001. - Q: Can I see the members of a group when I address a message or send a meeting invitation in Microsoft Outlook 2001?
A: See Groups cannot be expanded in Microsoft Outlook 2001. - Q: What parts of my computer contribute to improved Mac OS X performance?
A: See Mac OS X performance. - Q: How do I change locked System Preferences in Mac OS X?
A: See Authenticate to a System Preference pane. - Q: How do I connect to RIT's DialIP Internet service via PPP with Mac OS X?
A: See Set up Mac OS X for RIT DialIP. - Q: Where should I put applications in Mac OS X, and can I move them?
A: See Where to put applications in Mac OS X. - Q: How do I connect a Macintosh laptop, such as an iBook or PowerBook, to an external display, like a classroom projector?
A: See Connect a laptop to an external display. - Q: How do I rebuild my database in Microsoft Entourage v.X?
A: See Rebuild the Microsoft Entourage v.X database. - Q: How do I troubleshoot extensions problems in Mac OS 8 and 9?
A: See Troubleshoot extension problems. - Q: What steps can I take if my laptop battery does not recharge?
A: See Laptop does not recharge its battery. - Q: What is an Error Type 11?
A: See Error Type 11. - Q: Why does the Location Manager control panel prompt me to save configuration changes under Mac OS 9?
A: See Location Manager control panel prompts to save configuration. - Q: Does my Macintosh need a firmware update, and what is that?
A: See Firmware update. - Q: How do I rebuild the desktop database in Mac OS 8 and 9?
A: See Rebuild the desktop database. - Q: What is an AppleCare extended warranty, and should I buy it for my Mac?
A: See AppleCare extended warranty. - Q: How do I contact Apple for AppleCare technical support or repairs?
A: See AppleCare Higher Education technical support. - Q: What are Locations in the Network System Preferences, and why should I use them?
A: See Mac OS X Location tips. - Q: Should I reformat PC-formatted disks for use on my Macintosh computer?
A: See Erase preformatted disks before using them. - Q: What is an Error Type 41?
A: See Error Type 41. - Q: How do I get one of the three panes in Netscape Messenger's e-mail windows to reappear if it is not visible?
A: See Make Netscape Messenger window panes visible. - Q: What is an Open Firmware password, and how can it protect my computer?
A: See Open Firmware password. - Q: Can ITS help recover data from disks I use in my Macintosh?
A: See Disk repair. - Q: How do I get messages to wrap to the window width, so that the entire message fits in the window, in Apple Mail?
A: See Wrap text to window width in Apple Mail. - Q: How do I get rid of shared printers (which have a pink background) in Print Center on Mac OS X?
A: See Turn off display of shared printers in Mac OS X. - Q: Is AppleTalk routing supported on the RIT campus network?
A: See AppleTalk support statement. - Q: What is PRAM?
A: See Parameter RAM. - Q: Why am I not receiving new mail in my e-mail program?
A: See Offline mode prevents you from getting new mail. - Q: Why do I get an Error -50 when connecting to Windows shares?
A: See Error -50 connecting to Microsoft Windows shares. - Q: Why am I getting a Kerberos error when I Telnet to RIT's VMS servers with Mac OS X's Terminal application?
A: See Kerberos errors in Mac OS X Telnet. - Q: What is the Location Manager in Mac OS 9, and how do I use it to maintain groups of settings?
A: See Location Manager control panel. - Q: How do I work with my e-mail when I'm not connected to the Internet?
A: See Access e-mail in offline mode. - Q: How do I prepare my Macintosh for service by ITS staff?
A: See Prepare a Macintosh for ITS service. - Q: What are the Print Center or Printer Setup Utility programs in Mac OS X?
A: See Print Center application. - Q: Why is the "Using DHCP" option missing in the Network System Preferences in Mac OS X?
A: See Missing DHCP in Mac OS X network configuration. - Q: Can I copy the "System Folder" from my installer CD to my hard disk?
A: See Never copy a System Folder from a system installer CD. - Q: What can I do if my Palm handheld device cannot HotSync reliably?
A: See Troubleshoot Palm HotSync problems. - Q: How can I get rid of the Terminal warning when I SSH to grace.rit.edu?
A: See Terminal error with SSH to grace.rit.edu. - Q: How do I repair disk permissions in Mac OS X?
A: See Repair disk permissions. - Q: Why are there five folders for fonts in Mac OS X?
A: See Five folders for fonts in Mac OS X. - Q: How do I change my Mac OS X account password in System Preferences?
A: See Change your Mac OS X account password in System Preferences. - Q: How do I change a forgotten Mac OS X account password?
A: See Change a forgotten Mac OS X account password. - Q: How do I change the password for a Mac OS X account?
A: See Change the password for a Mac OS X account. - Q: Why can't I sign or encrypt an event invitation with my digital signature in Microsoft Entourage?
A: See Event invitations are not signed or encrypted with Microsoft Entourage. - Q: How does Microsoft Entourage publish free/busy data from my calendar?
A: See Microsoft Entourage and publishing free/busy data. - Q: Why won't my directory lookups, such as Check Names, work in Microsoft Entourage from off-campus?
A: See Directory lookups in Microsoft Entourage from off-campus. - Q: What is Recover from a deleted Mac OS X root account?
A: See Recover from a deleted Mac OS X root account. - Q: What is Mac OS X Tiger lacks StuffIt Expander?
A: See Mac OS X Tiger lacks StuffIt Expander. - Q: How can I use Mac OS X and RITŒs Directory Services?
A: See Mac OS X and RIT Directory Services. - Q: What is AppleCare Auto Enroll?
A: See AppleCare Auto Enroll. - Q: How can I create a new Mac OS X adminstrator account for troubleshooting, when I don't have an existing administrator password?
A: See Create a new Mac OS X adminstrator account without an existing administrator password. - Q: What is target disk mode?
A: See Target disk mode. - Q: What is Cisco VPN client and Error 51?
A: See Cisco VPN client and Error 51. - Q: How can I connect to the RIT VPN when the Cisco VPN client fails to display the User Authentication dialog?
A: See Cisco VPN client User Authentication dialog fails to appear. - Q: How do I check my Exchange quota with Microsoft Entourage 2004 SP2?
A: See Check your quota with Microsoft Entourage 2004. - Q: What is the Microsoft Entourage 2004 version 11.2.1 update and why do I need it?
A: See Microsoft Entourage 2004 version 11.2.1 update. - Q: What is Microsoft AutoUpdate?
A: See Microsoft AutoUpdate. - Q: How do I find the remaining warranty coverage for a Macintosh computer?
A: See Find the remaining warranty coverage. - Q: Why is the toolbar and its buttons missing?
A: See Missing toolbar and buttons. - Q: How do I erase deleted messages from the Trash folder in Apple Mail?
A: See Erase deleted messages from the Trash folder in Apple Mail. - Q: How do I connect to the RIT Wi-Fi Protected Access network with Mac OS X?
A: See Connect to the RIT Wi-Fi Protected Access network with Mac OS X. - Q: Why are week numbers incorrect in Microsoft Entourage's calendar?
A: See Microsoft Entourage week numbering error. - Q: How do I forward rich text e-mail messages successfully with Microsoft Entourage?
A: See Forward rich text e-mail messages with Microsoft Entourage. - Q: Why am I not able to get any anti-virus definitions newer than September 2004 for Virex?
A: See Virex 6.2 eUpdate location change. - Q: Why won't Microsoft Entourage stop synchronizing with the Exchange server?
A: See Microsoft Entourage recurring events with no end date. - Q: How do I force quit an application in Mac OS X, when it is not been responding for some time?
A: See Force quit an application in Mac OS X. - Q: How do I increase the amount of memory a program is able to use in classic Mac OS?
A: See Increase the application preferred memory size. - Q: What is the spinning rainbow cursor in Mac OS X?
A: See Spinning rainbow cursor. - Q: How can my computer be evaluated, to determine if it needs hardware service or repair?
A: See Evaluate a computer for hardware service or repair. - Q: Where can I find the most recent updates made to your Macintosh desktop support site?
A: See Recent updates.
Virus
RIT Computer Account
Spam Filtering
Training
Virtual Private Network
General Questions
Error Messages and Explanations
Firewalls & Routers
