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ITS Resnet

Information & Technology Services Residential Networking

Faculty & Staff

Resnet provides support support for Faculty & Staff personally owned machines and devices. Faculty and Staff members needing assistance with their RIT owned work machine should contact the ITS Service Desk at 585-475-4357. 

Services offered below are currently free of charge. Any replacement parts or software are to be purchased by the customer from the RIT Digital Den or a local or online retailer; ITS Resnet does not sell software or parts.

Computer Troubleshooting & Repair Services

  • Hardware Troubleshooting
  • Software Troubleshooting
  • General Cleaning 
  • Virus Removal
  • Blue Screen Diagnostic
  • Data Recovery
  • Dust Removal / Computer Cleaning
  • Operating System Repair and Reinstall
  • Electronics Recycling
  • Technology Consulting
  • Technical Assistance

RIT Applications & Network Assistance 

  • RIT Cisco AnyConnect VPN
  • RIT McAfee
  • Wired/Wireless Network access
  • RIT Exchange Mail Accounts
  • Mobile Device Setup