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ITS Resnet

Information & Technology Services Residential Networking

Faculty, Staff, & Retirees

Resnet provides technical support for machines personally purchased or owned by Faculty, Staff and Retirees. Faculty and staff members seeking assistance with their RIT owned work machine should contact the ITS Service Desk at 585-475-4357 or by emailing servicedesk@rit.edu

The services listed below are currently offerred for RIT Faculty, Staff and Retirees with valid accounts. Any replacement parts, software, or other components are to be purchased by the customer from either the RIT Digital Den, a local retailer, or an online retailer. At this time, ITS Resnet does not sell software, parts or replacement components.

Computer Troubleshooting & Repair Services

  • Hardware Troubleshooting
  • Software Troubleshooting*
  • General Cleaning 
  • Virus Removal
  • Blue Screen Diagnostics
  • Data Recovery
  • Dust Removal / Computer Cleaning
  • Operating System Repair & Reinstall
  • Electronics Recycling
  • Technology Consulting
  • Technical Assistance

RIT Applications & Network Assistance 

  • RIT Cisco AnyConnect VPN
  • RIT McAfee
  • Wired/Wireless Network Access
  • RIT Exchange Email Accounts
  • Mobile Device Setup
Note: Resnet does not support or install pirated (illegally obtained) software. Any licensed software must have the original product key and packaging in order for Resnet to be able to install it.