Financial Information Content

Financial Information

Rates and Billing

Non-Chargeable
  • Consulting and costs estimates
  • Account # updates
  • Names change
  • Repair services*
  • Voice mail setup or activation
  • Disconnects
  • Special Circuits

 

Chargeable
  • Moving and adding phones and modifications to equipment
  • Installing new jacks
  • Local and Long distance calls
  • Telephone Lines and Dial tone
  • ACD System design
  • Programming and redesign after initial telephone set-up
  • Activation of new telephone line or conversion from analog/single-line phone to digital/multi-line phone
  • Intercom Feature
  • Speakerphone Rental

 

* Excludes non-standard wear and tear to equipment or infrastructure

Lines and Feature Charges

Recurring charges for faculty and staff lines, features, and long distance usage are processed monthly. Management reports are available online and provide the details about the costs associated with each extension, account and department.

Monthly Rental Rate Schedule
Type Price
Telephone Line $19.00
 
Features
Type Price
Call Coverage $0.00
Intercom $3.00
Local $0.00
Voicemail Storage Sizes 5 min - $3.00
10 min - $5.00
15 min - $8.00
Meet-Me Conference $3.25
EC500 * $5.00
Other 
Type Price
White pages Directory Listing $1.00
Alarm System Bridge $0.00
Volume Control Handset $0.00
Special Circuits $1.50/connection
Speakerphone Rental $15.00 for every 4 hours borrowed
Automated Call Distribution (ACD)

Varies by Design & Complexity

Agent Login ID $3.25

 

* Calls to a long distance number will incur applicable long distance call charges for each call redirected by the EC500 service. Be aware that cellular plan's minutes will be used (if applicable) for all calls redirected by EC500.

For questions regarding monthly rental or toll billing, call 5-5800.

One Time Cost

The following are the One Time Charges that will apply if you want to add or change current service:

Type Price
Analog 6220/6221 Telephone Set $85
Analog Basic 2554 Phone Set [BLACK Wall Phone] $35
Analog Enhanced 8110 Phone Set $35
Digital 6408D+, 6416D+, 6424D+ Telephone Set $90
All refurbished sets (analog/digital) $25
VoIP 4610 Phone Set New $125
VoIP 4620 Phone Set New $175
VoIP 4610/4620 Phone Set Refurbished $100
VoIP 9620 Phone Set New $200
VoIP 9630 Phone Set New $275
Refurbished 9620/9630 $150
Ramtel Emergency Phone Available per request
Red Emergency Phone

$56

Analog Line Activation / Conversion $75
Digital Line Activation / Conversion $100
VoIP Activation / Conversion (available only in certain locations - contact 5-5800 for more information) $100
New Jack Voice or Data wire install or move Time and Materials
Move of existing Number Time and Materials
Automated Call Distribution (ACD) set up

$45/hour (1/2 hour minimum)

Programming Charge (After initial setup) $45/hour (1/2 hour minimum)
Data Jack Activation $100
Data Jack Activation moves no charge within the same network closet. Otherwise $100

 

* The technician will NOT move furniture. Customers must contact FMS.

Long Distance Calls

Long Distance calls are billed based on day of week, time of day, distance and duration.

Each department receives management reports to assist them in their planning. A monthly usage report provides details or each long distance call and gives a cumulative total for each extension.

Accompanying the usage report is the high usage report which highlights local and long distance calls which are over 15 minutes in length or are billed greater than $15.00

For questions concerning long distance calls, please call 5-5800.


 

Chargeback Process and Rates for Moves, Adds, and Changes

ITS charges departments and colleges for telephone moves, adds and changes. You will receive a statement detailing the charges shortly after we have completed our work. This dollar amount will be reflected on your monthly general ledger statement that you receive each month from accounting.


 

Warranty

Type Length
9600 series 1 year
4600 series 1 year
6400 series 1 year
6220 series 1 year

 

* Warranties cover standard wear and tear to equipment.

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Contact ITS

ITS is the first point of contact for all your technology questions or issues.
In Person: Frank E. Gannett Hall, Room 1113
Phone: (585) 475-HELP [4357]
Break/Summer Hours:

Monday - Friday: 7:30 A.M. - 5:00 P.M.

Saturday & Sunday: Closed