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ITS BlackBerry Enterprise Services - Getting Started

Effective June 1, 2014, RIT will discontinue support of the BlackBerry Enterprise Server (BES).  For more information, visit

This section describes how to subscribe to ITS BlackBerry Service and activate your BlackBerry.

Before You Begin

Before you can enable your BlackBerry device to use ITS BlackBerry Service, you must have:

  1. BlackBerry device running v.4.0 of the operating system or better (purchased through Research in Motion or your wireless service provider).

  2. data plan (purchased from your wireless service provider). Note: Voice plans are optional and are not required to use ITS BlackBerry Service.

  3. An Exchange e-mail address. If you already have an Exchange e-mail address, skip to Step 1. Otherwise, continue in this section.

  4. Note:

    • A fee of $70.00 will be charged to your department's account for each internal department account activation.
    • Personal licence payments should be processed at the Student Fincial Services office (formerlly the Bursars); please bring a completed Blackberry Service Agreement with payment.

Step 1: Subscribe to ITS BlackBerry Service

To subscribe to the ITS BlackBerry Service:

  1. Dowload the Blackberry Service User Agreement from here.

  2. There is a $70 one-time activation fee due at the time of subscription.

    • The Service Desk can only process internal department chargeback activations. Please enter the account number to be charged in the designated box on the Blackberry Service User Agreement.
    • For personally paid license activations, please submit the Blackberry Service User Agreement and payment to the Student Financial Service office(formerly the Bursar).
  3. Bring the completed form, and payment receipt if applicable, to the Service Desk to activate your subscription.

Step 2: Activate Your BlackBerry

After you have subscribed to ITS BlackBerry Services, a password which is used to complete the activation process will be sent to your e-mail address. To activate your device:

  1. Turn your BlackBerry on (if your device is brand new, you may need to plug it in).

  2. Using the track wheel, go to the Turn Wireless On/Off icon. It should look like a tower with radio signals coming from it. If not, click the track wheel once while the icon is selected. The icon should now read Turn Wireless Off, indicating that your wireless is now on. You should also have several bars of wireless service in the top right section of the screen.

  3. If your BlackBerry is brand new, scroll to the Enterprise Activation icon and select it. You should see a screen with a place to type in your e-mail address and password. Note: The PIN number shown on your BlackBerry screen is not important and can be ignored.

  4. If you have been using your BlackBerry for some time, go to the Options icon and select it. Select the Enterprise Activation option.

  5. Enter the password from the e-mail into the Enterprise Activation screen. Note that the password is in upper and lower case, and also contains numbers.

    • To type an upper case letter, use the Shift key (just to the right or left of the SPACE bar) then type the letter.

    • To type a number, use the Alt key (just under the A key, it has a gray half-moon on it) then type the number.

    • Note: For more information about using your BlackBerry, refer to the BlackBerry Wireless Handheld Getting Started Guide that came with your BlackBerry.

  6. After you have entered your e-mail address and password, click the track wheel once, then select Activate from the pop-up menu.

  7. Over-the-air activation will begin. This may take up to half an hour, depending on how much data is being transferred. Your screen should show the following messages as activation occurs:

    		Verifying encryption...
    		Encryption verified.
    		Waiting for services...
    		Services received.
    		Your e-mail address, "" is now enabled.
    		Synchronizing service desktop... 

    The top right of your BlackBerry screen will indicate what percentage of the activation process is complete.

  8. Once activation is complete, your BlackBerry will show the message:

    		Activation complete.

    If you check your messages, you will find several new e-mails from BlackBerry, including tips on how to use your new BlackBerry.