Desktop Support

ITS provides on-campus Windows and Mac support to RIT students, faculty, and staff, for RIT-owned desktops, laptops, and peripherals.


  • Initial setup
  • Upgrades
  • Troubleshooting
  • Software support, including but not limited to, licensing, installation and troubleshooting
  • One-on-one consultations and recommendations in regards to software and hardware
  • File sharing
  • Printing, Peripherals and PDA setup and support
  • Finance Domain Support


Contact Us for Support

To request desktop support, please contact the ITS Service Desk via

(585) 475-4357

(585) 475-2810


In person
Gannett Building, Room 7B-1113


* NOTE: For assistance with connecting student-owned computers to the RIT network, please go to the Resnet home page.