Data Steward Question & Answers
Why do my new employees say they cannot access our department shares?
All new employee accounts will be created with basic access to your department which includes the basic ability to log into your department computers. A data steward can however, authorize a baseline account "package" that defines what department shares every new employee will have access to with a new account. This package will need to be communicated to ITS Desktop Support beforehand.
Who do I contact to make changes?
All changes, including the revoking and permitting of access, must be requested in writing by completing Data Steward Access Authorization Form and submitting it to ITS preferably by email at helpdesk@rit.edu. The form can also be sent via interoffice mail to the ITS Service Desk (Gannett Hall, room 1113) or faxed to (585) 475-7884.
What if I am not available to authorize changes?
When completing the Data Steward Appointment Form, a secondary data steward should be designated. It will be necessary to inform ITS Desktop Support of this secondary data steward in writing or email so we may fulfill any authorized requests in the event that you are on vacation or any other event where you are unable to perform work related duties.
What do I need to do when an employee leaves?
To ensure that all network share access is revoked when an employee leaves, it will be necessary for their manager to complete the ITS Computer Account Request Form with the "deletion" check box filled and date to terminate. It can be emailed to helpdesk@rit.edu, sent via interoffice to the ITS Service Desk (Gannett Hall, room 1113), or faxed to (585) 475-7884. The completion and delivery of this form is the only way ITS will know when to terminate a users' account. In the event that immediate action is required in either terminating or revoking user permissions, a data steward may contact to the manager of the ITS Service Desk (x5-4357). Please note that this is for emergency situations and standard permission changes should be handled via the processes outlined above.
