RIT
Systems and Technologies

Frequently Asked Questions

Password

How do I change my password?

http://www.rit.edu/its/help/index.html#PasswordChanges

In order to meet password standards for the Finanace Domain, your password must meet the following requirements:

  • Not contain all or part of your username.
  • Be at least 8 characters in length.
  • Be changed at least every 120 days.
  • Contain characters from three of the following four categories:
    • Uppercase characters (A-Z)
    • Lowercase characters (a-z)
    • Numbers (0-9)
    • Nonalphanumeric characters/symbols (!,@,#,%, etc.)

Login

Why can't I login to my computer?

There are a number of reasons you may not be able to logon and in many cases you must call ITS Support to unlock/enable your account. Note the error message that Windows gives you when you call us so that we can serve you faster.

Two examples of error messages that require a call to ITS:

"Unable to log you on because your account has been locked out, please contact your administrator"

There are a number of reasons you may receive this error message with the most common being that there are only three failed attempts allowed before the account is locked.

"Your account has been disabled. Please see your system administrator."

Either you have been away for an extended period of time (30 days or more) or the end date on your account has been reached.

"This computer is locked by [Insert Name Here], only [Insert Name Here] or an Administrator can unlock this computer."

Someone was using the computer before you and may have had to leave the computer for one reason or another. This situation can be solved one of two ways. Preferred method: find the person that the message says has locked the computer, have them logon and then logoff. If the person is unavailable and it is an emergency contact ITS Support. With permission from management, it may be possible to log the user off. Caution: info not saved by the previous user will be lost when they are logged off.

"The policy of this computer does not allow you to logon interactively"

In our efforts to continually bring you high quality service and support it maybe necessary to reorganize and streamline operations. This message may be a result but can be rectified by calling ITS Support with username and computer name.

Program

Why can't I install programs on my computer?

With the proliferation of spyware, viruses, and backdoors these days all Finance computers have been locked down to better protect the users using them. Most spyware does not announce itself while it's installing on your machine. If you have a program that you need installed, please give us a call and we'd be more than happy to work with you to have your needs met.

Why can't I install Weather Bug or [other web applications]?

Weather Bug, among many other web applications, actually invites other pieces of software to install themselves on your machine without your knowledge. This leaves your machine open to attacks from outside sources and compromises the security measures put into place to keep users and machines safe.

What Programs can I have installed on my computer?

ITS supports a wide range of software depending on the needs of the department or individual. If there are any additional software packages that are needed it is the responsibility of the requesting individual/department to purchase the necessary licenses prior to scheduling an install with ITS.

Printer

Can I add a network Printer to my computer without calling ITS?

Yes if you know the name of the printer (PR[Your Dept. Code here]##) Then you can select Start Menu, Control Panel, Printers and add A New Printer. Select "A network printer, or a printer attached to another computer" and press next. Select "Connect to this printer (or to browse for a printer, select this option and click Next):" and type in \\finprint\Your_Printer_Name_Here. Click next. If you've entered the name of the printer right you should see a screen asking you if you'd like to make this printer your default printer. Select the appropriate option and click next. If all the information on the following page looks correct click finish and your new printer.

My printer isn't printing, what can I do to fix that?

The first step would be to check to see if the printer has power, or giving you any feedback as to what may be going wrong. Many printers have screens that are able to display small messages depending on what they're doing or what problems they are experiencing. If there are no messages or the printer you are working with does not have a screen, turn the printer off and back on.

If this doesn't work, write the make and model of the printer, what the problems are, and what programs you were using when this occurred-then call ITS Support.

General

Who do I need to call about problems with...?

account used to login to the computer - ITS 475-HELP
email password - ITS 475-4357
Oracle Login - Oracle Customer Support 475-4905
hardware - ITS 475-HELP
software or installs - ITS 475-HELP

Who do I call for recycling information / scheduling of pickups?

Please contact Maven at 585-458-2460 ext 225 to schedule a pick-up. For more information: http://finweb.rit.edu/purchasing/surplus/index.html#electronicrecycling.

I'm not in the Finance Domain but I'm supposed to have access to a network share but can't connect. What can I do?

Call ITS at 475-HELP to access your network shares.

Are Macintosh or Apple computers supported in the Finance Domain?

No, currently only PCs are supported in Finance.

Can I use my personal machine at home to access the FINANCE domain?

No, currently only RIT owned machines are approved for accessing the FINANCE domain.