Evaluate a computer for hardware service or repair
Before you send in your Macintosh computer for Hardware repair, it makes sense to have it examined on campus. This holds true for RIT-owned and personal computers -- and even for systems covered by an AppleCare extended warranty.
A number of Macintosh problems may seem like they are hardware-related at first. The tight integration between the Macintosh operating systems (Mac OS X and "mac os classic") and hardware (Power Macintosh, PowerBook, iBook, iMac, eMac, and so on) can sometimes make it hard to tell the difference between a problem that can be fixed with software troubleshooting rather than hardware repair. Something as simple as Disk repair can resolve your problem.
At RIT, we have staff who focus on Macintosh support -- in ITS and elsewhere -- and we can help you make that determination. Please contact the ITS Service Desk or your departmental technical support staff before you send your computer in for a potentially costly and possibly unnecessary repair.
Since hardware repair vendors are geared to troubleshoot and repair hardware problems, they could potentially charge extra for software-related issues that could have been fixed on campus or at home.
