• F&A LEADERSHIP
  • Leadership Staff
  • Senior Vice President
• EMPLOYMENT SERVICES
  • Career Zone
  • Human Resources
  • Student Employment
• FINANCIAL SERVICES
  • Accounting
  • Budget
  • Controller
  • Payroll
  • Student Financial Services
• BUSINESS SERVICES
  • Better Me
  • Bookstore
  • Center for Professional Development
  • Digital Den
  • Dining Services
  • Facilities Management
  • Gordon Field House
  • Housing Operations
  • Human Resources
  • Information & Technology Services
  • Institutional Research
  • Parking & Transportation
  • Print & Postal Hub
  • Procurement Services
  • RIT Inn & Conference Center
  • Student Auxiliary Services
  • Tiger Bucks Program
  • University Gallery
• RISK MANAGEMENT
  • Business Continuity
  • Emergency Preparedness
  • Environmental Health & Safety
  • Ethics & Compliance
  • Global Risk Management Services
  • Information Security
  • Institute Audit, Compliance & Advisement
  • Legal Affairs
  • Public Safety

• F&A Home
• ITS
• Services
• Desktop Support
• Macintosh Desktop Support
• Macintosh Internet FAQ

Macintosh Internet FAQ

• Q: What is MacTech mailing list?
  A: See MacTech mailing list.
• Q: How do I keep Mac OS X up to date?
  A: See Mac OS X Software Update.
• Q: How do I connect to my Exchange account with a Macintosh?
  A: See Connect to Exchange with a Macintosh.
• Q: What servers and protocols are used by Exchange accounts in Microsoft Entourage?
  A: See Microsoft Entourage Exchange servers and protocols.
• Q: How can I access my Exchange calendar from a Macintosh?
  A: See Exchange calendar access from a Macintosh.
• Q: What is the difference between MAPI and IMAP access to Exchange, and how does that affect access from a Macintosh?
  A: See Exchange MAPI and IMAP access from a Macintosh.
• Q: What are the benefits and limitations of Microsoft Entourage v.X with the Exchange Update?
  A: See Limitations of Microsoft Entourage v.X with the Exchange Update.
• Q: How do I set up an Exchange account in Mac OS X-native programs?
  A: See Set up an Exchange account in Mac OS X.
• Q: How do I fix the outgoing mail settings in Microsoft Outlook Express 5 to prevent errors when sending messages?
  A: See Fix the outgoing mail settings in Microsoft Outlook Express.
• Q: How can I setup delegate access to my Exchange mailbox in Microsoft Outlook 2001?
  A: See Set up delegate access in Microsoft Outlook 2001.
• Q: What is Internet Connect application?
  A: See Internet Connect application.
• Q: What is the Fetch 4 educational serial number?
  A: See Fetch 4 educational serial number.
• Q: How can I create templates for messages in Microsoft Entourage?
  A: See Mail templates in Microsoft Entourage.
• Q: How does Microsoft Entourage update the free/busy information for my Exchange calendar?
  A: See Update Exchange calendar free/busy status with Microsoft Entourage.
• Q: How do I access Exchange Public Folders with Microsoft Entourage?
  A: See Subscribe to Exchange Public Folders with Microsoft Entourage.
• Q: How do I create a new calendar event in Microsoft Entourage?
  A: See Create a new calendar event with Microsoft Entourage.
• Q: How do I modify a calendar event with Microsoft Entourage?
  A: See Modify a calendar event with Microsoft Entourage.
• Q: How do I attach files to a calendar event invitation in Microsoft Entourage?
  A: See Add attachments to a calendar event invitation in Microsoft Entourage.
• Q: How do I accept or decline calendar event invitations in Microsoft Entourage?
  A: See Accept or decline calendar event invitations in Microsoft Entourage.
• Q: How do I access other people's calendars in Microsoft Entourage?
  A: See Microsoft Entourage and access to other people's calendars.
• Q: How do I connect to an Exchange mailbox through WebDAV?
  A: See Connect to an Exchange mailbox with WebDAV.
• Q: What is Internet Connect log?
  A: See Internet Connect log.
• Q: What is Compress e-mail attachments with Microsoft Entourage 2004?
  A: See Compress e-mail attachments with Microsoft Entourage 2004.
• Q: Why is Apple Mail so slow when connecting to my RIT Exchange account, and how can I stop it from checking every Public Folder for new messages?
  A: See Apple Mail checks Exchange Public Folders for new messages.
• Q: Can I see the members of a group when I address a message or send a meeting invitation in Microsoft Entourage?
  A: See Groups cannot be expanded in Microsoft Entourage.
• Q: Can I see the free/busy status of everyone in a group when I create an event invitation in Microsoft Entourage?
  A: See Groups lack free/busy status in Microsoft Entourage.
• Q: Can I see the free/busy status of everyone in a group when I create an event invitation in Microsoft Outlook 2001?
  A: See Groups lack free/busy status in Microsoft Outlook 2001.
• Q: Can I see the members of a group when I address a message or send a meeting invitation in Microsoft Outlook 2001?
  A: See Groups cannot be expanded in Microsoft Outlook 2001.
• Q: How do I manage my Exchange Sent Items with Microsoft Entourage, so I can avoid going over quota from them?
  A: See Manage Exchange Sent Items with Microsoft Entourage.
• Q: How do I change system-level settings in Mac OS X?
  A: See System Preferences application.
• Q: How do I connect to RIT's DialIP Internet service via PPP with Mac OS X?
  A: See Set up Mac OS X for RIT DialIP.
• Q: How do I set the location, or folder, where files will be saved when I download them from the Internet?
  A: See Set the location for downloaded files.
• Q: How do I connect to a file server with Mac OS X?
  A: See Connect to a file server with Mac OS X.
• Q: What addresses can I use to connect to AFP, WebDAV, and SMB/CIFS file servers?
  A: See File server addresses.
• Q: How do I rebuild my database in Microsoft Entourage v.X?
  A: See Rebuild the Microsoft Entourage v.X database.
• Q: What are some neat tips for using Microsoft Internet Explorer to browse the Web?
  A: See Microsoft Internet Explorer 5 tips.
• Q: What software do you recommend for Mac OS 8 and 9?
  A: See Software for Mac OS classic.
• Q: What Macintosh software should I use at RIT?
  A: See Software.
• Q: How do I get rid of junk e-mail in Microsoft Entourage?
  A: See Microsoft Entourage Junk Mail Filter.
• Q: What is Virex, and how do I use it to protect my PowerPC Macintosh, with Mac OS X Panther or earlier, from virus infections?
  A: See Virex.
• Q: What is the Apple Filing Protocol, and can it be used over the Internet?
  A: See AFP over IP.
• Q: What is Fetch, and how do I use it for FTP access from a Macintosh?
  A: See Fetch.
• Q: How do I print to a TCP/IP-enabled printer in Mac OS 9?
  A: See Set up an LPR desktop printer queue on Mac OS 9.
• Q: What are Locations in the Network System Preferences, and why should I use them?
  A: See Mac OS X Location tips.
• Q: Are Microsoft Office files on a Macintosh compatible with Microsoft Office for Windows?
  A: See Microsoft Office versions and file formats.
• Q: How do I get one of the three panes in Netscape Messenger's e-mail windows to reappear if it is not visible?
  A: See Make Netscape Messenger window panes visible.
• Q: How do I transfer files from one Macintosh to another?
  A: See Transfer files from one Mac to another.
• Q: How do I get messages to wrap to the window width, so that the entire message fits in the window, in Apple Mail?
  A: See Wrap text to window width in Apple Mail.
• Q: Is AppleTalk routing supported on the RIT campus network?
  A: See AppleTalk support statement.
• Q: Why am I not receiving new mail in my e-mail program?
  A: See Offline mode prevents you from getting new mail.
• Q: How do I connect to a file server with Mac OS 9?
  A: See Connect to a file server with Mac OS 9.
• Q: How do I connect to a file server?
  A: See Connect to a file server.
• Q: Why do I get an Error -50 when connecting to Windows shares?
  A: See Error -50 connecting to Microsoft Windows shares.
• Q: Why am I getting a Kerberos error when I Telnet to RIT's VMS servers with Mac OS X's Terminal application?
  A: See Kerberos errors in Mac OS X Telnet.
• Q: How do I fix an Error Type 2 in Netscape Messenger?
  A: See Error Type 2 in Netscape Communicator 4.8.
• Q: What is the Location Manager in Mac OS 9, and how do I use it to maintain groups of settings?
  A: See Location Manager control panel.
• Q: How do I work with my e-mail when I'm not connected to the Internet?
  A: See Access e-mail in offline mode.
• Q: Why is the "Using DHCP" option missing in the Network System Preferences in Mac OS X?
  A: See Missing DHCP in Mac OS X network configuration.
• Q: How do I import the RIT Certificate Authority in Mac OS X, to secure electronic communication?
  A: See Import RIT Certificate Authority in Mac OS X.
• Q: How can I get rid of the Terminal warning when I SSH to grace.rit.edu?
  A: See Terminal error with SSH to grace.rit.edu.
• Q: Why does my computer fail to work on the RIT network after it is serviced by Apple?
  A: See Update RIT network registration after motherboard replacement.
• Q: Where can I obtain more desktop pictures to use on my Macintosh?
  A: See Desktop Picture sources.
• Q: How can I share a FileMaker Pro database on the RIT network?
  A: See Share FileMaker Pro databases.
• Q: What is RIT's Reignition application?
  A: See Reignition application.
• Q: Why can't I sign or encrypt an event invitation with my digital signature in Microsoft Entourage?
  A: See Event invitations are not signed or encrypted with Microsoft Entourage.
• Q: What Web browsers are available for Mac OS?
  A: See Web browsers.
• Q: Why won't my directory lookups, such as Check Names, work in Microsoft Entourage from off-campus?
  A: See Directory lookups in Microsoft Entourage from off-campus.
• Q: What is Mac OS X Tiger lacks StuffIt Expander?
  A: See Mac OS X Tiger lacks StuffIt Expander.
• Q: What additions are available for Spotlight, Dashboard, and Automator on Mac OS X Tiger?
  A: See Mac OS X Tiger add-ins.
• Q: What is Microsoft Entourage 2004 Service Pack 2?
  A: See Microsoft Entourage 2004 Service Pack 2.
• Q: What is Cisco VPN client and Error 51?
  A: See Cisco VPN client and Error 51.
• Q: How can I connect to the RIT VPN when the Cisco VPN client fails to display the User Authentication dialog?
  A: See Cisco VPN client User Authentication dialog fails to appear.
• Q: How do I change permissions to share Exchange folders with Microsoft Entourage 2004 SP2?
  A: See Share folders with Microsoft Entourage 2004.
• Q: How do I open a shared folder from another person's Exchange account with Microsoft Entourage 2004 SP2?
  A: See Open a shared folder with Microsoft Entourage 2004.
• Q: How do I check my Exchange quota with Microsoft Entourage 2004 SP2?
  A: See Check your quota with Microsoft Entourage 2004.
• Q: What is the Microsoft Entourage 2004 version 11.2.1 update and why do I need it?
  A: See Microsoft Entourage 2004 version 11.2.1 update.
• Q: What is Microsoft Entourage 2004 version 11.2.3 update?
  A: See Microsoft Entourage 2004 version 11.2.3 update.
• Q: What is Microsoft Office 2004 version 11.2.3 update?
  A: See Microsoft Office 2004 version 11.2.3 update.
• Q: What is RIT's Fetch 5 educational serial number?
  A: See Fetch 5 educational serial number.
• Q: How do I Customize mail folder sorting in Microsoft Entourage?
  A: See Customize mail folder sorting in Microsoft Entourage.
• Q: How do I create a custom arrangement to sort by conversation threads in Microsoft Entourage?
  A: See Create a custom arrangement to sort by conversation in Microsoft Entourage.
• Q: How do I connect to a printer with Mac OS X?
  A: See Connect to a printer with Mac OS X.
• Q: How do I erase deleted messages from the Trash folder in Apple Mail?
  A: See Erase deleted messages from the Trash folder in Apple Mail.
• Q: How do I connect to the RIT Wi-Fi Protected Access network with Mac OS X?
  A: See Connect to the RIT Wi-Fi Protected Access network with Mac OS X.
• Q: How do I forward rich text e-mail messages successfully with Microsoft Entourage?
  A: See Forward rich text e-mail messages with Microsoft Entourage.
• Q: How do I import account information into Microsoft Entourage?
  A: See Import account information into Microsoft Entourage.
• Q: Where can I find the most recent updates made to your Macintosh desktop support site?
  A: See Recent updates.

Related information

• Calendaring
• Data Networking
• E-mail
• Mobile Computing
• RIT Computer Account
• Security & Virus Protection
• Software Licensing & Volume Purchasing
• Technology Education