Service and repair FAQ

Q: What does Mac OS X's Disk Utility program do?
A: See Disk Utility application.
Q: What steps can I take if my laptop battery does not recharge?
A: See Laptop does not recharge its battery.
Q: Does my Macintosh need a firmware update, and what is that?
A: See Firmware update.
Q: What is an AppleCare extended warranty, and should I buy it for my Mac?
A: See AppleCare extended warranty.
Q: How do I contact Apple for AppleCare technical support or repairs?
A: See AppleCare Higher Education technical support.
Q: What is an Error Type 41?
A: See Error Type 41.
Q: Can ITS help recover data from disks I use in my Macintosh?
A: See Disk repair.
Q: How do I prepare my Macintosh for service by ITS staff?
A: See Prepare a Macintosh for ITS service.
Q: Can I copy the "System Folder" from my installer CD to my hard disk?
A: See Never copy a System Folder from a system installer CD.
Q: Why does my computer fail to work on the RIT network after it is serviced by Apple?
A: See Update RIT network registration after motherboard replacement.
Q: What is target disk mode?
A: See Target disk mode.
Q: How can my computer be evaluated, to determine if it needs hardware service or repair?
A: See Evaluate a computer for hardware service or repair.
Q: Where can I find the most recent updates made to your Macintosh desktop support site?
A: See Recent updates.

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