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Macintosh troubleshooting FAQ

• Q: What is MacTech mailing list?
  A: See MacTech mailing list.
• Q: What does Mac OS X's Disk Utility program do?
  A: See Disk Utility application.
• Q: What font formats are compatible with Mac OS X?
  A: See Font formats compatible with Mac OS X.
• Q: What maintenance routines are run by Mac OS X?
  A: See Mac OS X maintenance scripts.
• Q: How do I rebuild the Mac OS X 'whatis' database?
  A: See Rebuild Mac OS X whatis database.
• Q: What is the Xcode Developer Tools suite for Mac OS X?
  A: See Xcode Developer Tools suite.
• Q: How do I keep Mac OS X up to date?
  A: See Mac OS X Software Update.
• Q: What servers and protocols are used by Exchange accounts in Microsoft Entourage?
  A: See Microsoft Entourage Exchange servers and protocols.
• Q: What are the benefits and limitations of Microsoft Entourage v.X with the Exchange Update?
  A: See Limitations of Microsoft Entourage v.X with the Exchange Update.
• Q: How do I fix the outgoing mail settings in Microsoft Outlook Express 5 to prevent errors when sending messages?
  A: See Fix the outgoing mail settings in Microsoft Outlook Express.
• Q: How do I delete all of the calendar event invitations in my Microsoft Exchange Inbox?
  A: See Delete all calendar event invitations in Microsoft Entourage.
• Q: How do I access Exchange Public Folders with Microsoft Entourage?
  A: See Subscribe to Exchange Public Folders with Microsoft Entourage.
• Q: How do I access other people's calendars in Microsoft Entourage?
  A: See Microsoft Entourage and access to other people's calendars.
• Q: How do I connect to an Exchange mailbox through WebDAV?
  A: See Connect to an Exchange mailbox with WebDAV.
• Q: What is Internet Connect log?
  A: See Internet Connect log.
• Q: What outgoing mail server should I use with Microsoft Entourage v.X?
  A: See Microsoft Entourage v.X and outgoing mail.
• Q: Why can't I see free/busy data when I invite people to an event in Microsoft Entourage?
  A: See Free/busy information is unavailable in Microsoft Entourage.
• Q: How do I submit product feedback to Apple?
  A: See Apple product feedback.
• Q: Can I auto-book resources for calendar events with Microsoft Entourage 2004?
  A: See Microsoft Entourage 2004 and auto-booking resources.
• Q: Why are events changing times in my Microsoft Entourage calendar, after I've changed time zones?
  A: See Microsoft Entourage calendaring and time zone shifts.
• Q: Why is data from two different Exchange accounts merged in Microsoft Entourage?
  A: See Multiple Exchange accounts merge data in Microsoft Entourage.
• Q: Why is Apple Mail so slow when connecting to my RIT Exchange account, and how can I stop it from checking every Public Folder for new messages?
  A: See Apple Mail checks Exchange Public Folders for new messages.
• Q: How do I rebuild links folders between folders and mail rules in Microsoft Entourage after a database rebuild?
  A: See Microsoft Entourage database rebuild unlinks folders from rules.
• Q: Can I see the members of a group when I address a message or send a meeting invitation in Microsoft Entourage?
  A: See Groups cannot be expanded in Microsoft Entourage.
• Q: Can I see the free/busy status of everyone in a group when I create an event invitation in Microsoft Entourage?
  A: See Groups lack free/busy status in Microsoft Entourage.
• Q: Can I see the free/busy status of everyone in a group when I create an event invitation in Microsoft Outlook 2001?
  A: See Groups lack free/busy status in Microsoft Outlook 2001.
• Q: Can I see the members of a group when I address a message or send a meeting invitation in Microsoft Outlook 2001?
  A: See Groups cannot be expanded in Microsoft Outlook 2001.
• Q: What parts of my computer contribute to improved Mac OS X performance?
  A: See Mac OS X performance.
• Q: How do I change locked System Preferences in Mac OS X?
  A: See Authenticate to a System Preference pane.
• Q: How do I connect to RIT's DialIP Internet service via PPP with Mac OS X?
  A: See Set up Mac OS X for RIT DialIP.
• Q: Where should I put applications in Mac OS X, and can I move them?
  A: See Where to put applications in Mac OS X.
• Q: How do I connect a Macintosh laptop, such as an iBook or PowerBook, to an external display, like a classroom projector?
  A: See Connect a laptop to an external display.
• Q: How do I rebuild my database in Microsoft Entourage v.X?
  A: See Rebuild the Microsoft Entourage v.X database.
• Q: How do I troubleshoot extensions problems in Mac OS 8 and 9?
  A: See Troubleshoot extension problems.
• Q: What steps can I take if my laptop battery does not recharge?
  A: See Laptop does not recharge its battery.
• Q: What is an Error Type 11?
  A: See Error Type 11.
• Q: Why does the Location Manager control panel prompt me to save configuration changes under Mac OS 9?
  A: See Location Manager control panel prompts to save configuration.
• Q: Does my Macintosh need a firmware update, and what is that?
  A: See Firmware update.
• Q: How do I rebuild the desktop database in Mac OS 8 and 9?
  A: See Rebuild the desktop database.
• Q: What is an AppleCare extended warranty, and should I buy it for my Mac?
  A: See AppleCare extended warranty.
• Q: How do I contact Apple for AppleCare technical support or repairs?
  A: See AppleCare Higher Education technical support.
• Q: What are Locations in the Network System Preferences, and why should I use them?
  A: See Mac OS X Location tips.
• Q: Should I reformat PC-formatted disks for use on my Macintosh computer?
  A: See Erase preformatted disks before using them.
• Q: What is an Error Type 41?
  A: See Error Type 41.
• Q: How do I get one of the three panes in Netscape Messenger's e-mail windows to reappear if it is not visible?
  A: See Make Netscape Messenger window panes visible.
• Q: What is an Open Firmware password, and how can it protect my computer?
  A: See Open Firmware password.
• Q: Can ITS help recover data from disks I use in my Macintosh?
  A: See Disk repair.
• Q: How do I get messages to wrap to the window width, so that the entire message fits in the window, in Apple Mail?
  A: See Wrap text to window width in Apple Mail.
• Q: How do I get rid of shared printers (which have a pink background) in Print Center on Mac OS X?
  A: See Turn off display of shared printers in Mac OS X.
• Q: Is AppleTalk routing supported on the RIT campus network?
  A: See AppleTalk support statement.
• Q: What is PRAM?
  A: See Parameter RAM.
• Q: Why am I not receiving new mail in my e-mail program?
  A: See Offline mode prevents you from getting new mail.
• Q: Why do I get an Error -50 when connecting to Windows shares?
  A: See Error -50 connecting to Microsoft Windows shares.
• Q: Why am I getting a Kerberos error when I Telnet to RIT's VMS servers with Mac OS X's Terminal application?
  A: See Kerberos errors in Mac OS X Telnet.
• Q: What is the Location Manager in Mac OS 9, and how do I use it to maintain groups of settings?
  A: See Location Manager control panel.
• Q: How do I work with my e-mail when I'm not connected to the Internet?
  A: See Access e-mail in offline mode.
• Q: How do I prepare my Macintosh for service by ITS staff?
  A: See Prepare a Macintosh for ITS service.
• Q: What are the Print Center or Printer Setup Utility programs in Mac OS X?
  A: See Print Center application.
• Q: Why is the "Using DHCP" option missing in the Network System Preferences in Mac OS X?
  A: See Missing DHCP in Mac OS X network configuration.
• Q: Can I copy the "System Folder" from my installer CD to my hard disk?
  A: See Never copy a System Folder from a system installer CD.
• Q: What can I do if my Palm handheld device cannot HotSync reliably?
  A: See Troubleshoot Palm HotSync problems.
• Q: How can I get rid of the Terminal warning when I SSH to grace.rit.edu?
  A: See Terminal error with SSH to grace.rit.edu.
• Q: How do I repair disk permissions in Mac OS X?
  A: See Repair disk permissions.
• Q: Why are there five folders for fonts in Mac OS X?
  A: See Five folders for fonts in Mac OS X.
• Q: How do I change my Mac OS X account password in System Preferences?
  A: See Change your Mac OS X account password in System Preferences.
• Q: How do I change a forgotten Mac OS X account password?
  A: See Change a forgotten Mac OS X account password.
• Q: How do I change the password for a Mac OS X account?
  A: See Change the password for a Mac OS X account.
• Q: Why can't I sign or encrypt an event invitation with my digital signature in Microsoft Entourage?
  A: See Event invitations are not signed or encrypted with Microsoft Entourage.
• Q: How does Microsoft Entourage publish free/busy data from my calendar?
  A: See Microsoft Entourage and publishing free/busy data.
• Q: Why won't my directory lookups, such as Check Names, work in Microsoft Entourage from off-campus?
  A: See Directory lookups in Microsoft Entourage from off-campus.
• Q: What is Recover from a deleted Mac OS X root account?
  A: See Recover from a deleted Mac OS X root account.
• Q: What is Mac OS X Tiger lacks StuffIt Expander?
  A: See Mac OS X Tiger lacks StuffIt Expander.
• Q: How can I use Mac OS X and RITŒs Directory Services?
  A: See Mac OS X and RIT Directory Services.
• Q: What is AppleCare Auto Enroll?
  A: See AppleCare Auto Enroll.
• Q: How can I create a new Mac OS X adminstrator account for troubleshooting, when I don't have an existing administrator password?
  A: See Create a new Mac OS X adminstrator account without an existing administrator password.
• Q: What is target disk mode?
  A: See Target disk mode.
• Q: What is Cisco VPN client and Error 51?
  A: See Cisco VPN client and Error 51.
• Q: How can I connect to the RIT VPN when the Cisco VPN client fails to display the User Authentication dialog?
  A: See Cisco VPN client User Authentication dialog fails to appear.
• Q: How do I check my Exchange quota with Microsoft Entourage 2004 SP2?
  A: See Check your quota with Microsoft Entourage 2004.
• Q: What is the Microsoft Entourage 2004 version 11.2.1 update and why do I need it?
  A: See Microsoft Entourage 2004 version 11.2.1 update.
• Q: What is Microsoft AutoUpdate?
  A: See Microsoft AutoUpdate.
• Q: How do I find the remaining warranty coverage for a Macintosh computer?
  A: See Find the remaining warranty coverage.
• Q: Why is the toolbar and its buttons missing?
  A: See Missing toolbar and buttons.
• Q: How do I erase deleted messages from the Trash folder in Apple Mail?
  A: See Erase deleted messages from the Trash folder in Apple Mail.
• Q: How do I connect to the RIT Wi-Fi Protected Access network with Mac OS X?
  A: See Connect to the RIT Wi-Fi Protected Access network with Mac OS X.
• Q: Why are week numbers incorrect in Microsoft Entourage's calendar?
  A: See Microsoft Entourage week numbering error.
• Q: How do I forward rich text e-mail messages successfully with Microsoft Entourage?
  A: See Forward rich text e-mail messages with Microsoft Entourage.
• Q: Why am I not able to get any anti-virus definitions newer than September 2004 for Virex?
  A: See Virex 6.2 eUpdate location change.
• Q: Why won't Microsoft Entourage stop synchronizing with the Exchange server?
  A: See Microsoft Entourage recurring events with no end date.
• Q: How do I force quit an application in Mac OS X, when it is not been responding for some time?
  A: See Force quit an application in Mac OS X.
• Q: How do I increase the amount of memory a program is able to use in classic Mac OS?
  A: See Increase the application preferred memory size.
• Q: What is the spinning rainbow cursor in Mac OS X?
  A: See Spinning rainbow cursor.
• Q: How can my computer be evaluated, to determine if it needs hardware service or repair?
  A: See Evaluate a computer for hardware service or repair.
• Q: Where can I find the most recent updates made to your Macintosh desktop support site?
  A: See Recent updates.

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