| Fixed Maintenance Window | Operational Maintenance Window | Emergency Maintenance Window | |
| Timeframe | Sunday 3:30 a.m. - 7:00 a.m. | 3:30 a.m. - 7:00 a.m. Monday - Saturday | Any time |
| Type of Work includes but not limited to: | Restructuring of database, version upgrades, hardware and software reconfigurations | Rebooting a system, applying security patches, minor hardware or software configurations | Hardware or software failure, system crash, security related issues. |
| Communication | OUTechlist | OUTechlist, ITSTechlist | Allstaff, RITstaff |
For more information Please contact the ITS Service Desk
- Phone Support: (585) 475-HELP or 475-2810 (TTY)
- Email: helpdesk@rit.edu
- Web Address: https://www.rit.edu/fa/its/help/
- In Person: Gannett Building, Room 7B-1113