Recovering E-mail That You Have Deleted in the Last 30 Days

If you need to recover e-mail or folders that you’ve deleted in the last 30 days from your Exchange account you may do so by following the steps below. With the new e-mail system when you empty your deleted items folder the Exchange server keeps a copy of the e-mail or folder for 30 days. These items do not count against your e-mail quota. This feature is only available if you are using OWA or Microsoft Outlook using MAPI.

Outlook using MAPI

  1. Click on your ‘Deleted Items’ folder under the Exchange mailbox and then click ‘Tools’ and select ‘Recover Deleted Items’ from the drop down menu.
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  3. When the ‘Recover Deleted Items’ window opens click on the deleted item you would like to recover and then click on the envelope with and arrow icon and the item will be moved back into your ‘Deleted Items’ folder under your Exchange account. You may then move the item to another folder or empty it from your ‘Deleted Items’ folder when you are done reviewing it.

OWA

  1. Click on the Options icon
  2. Scroll down to the section 'Recovering Deleted Items'
  3. Click the 'View Items' button
  4. Select the email you'd like to recover and click the 'Recover' button
  5. The item will be moved back into your ‘Deleted Items’ folder under your Exchange account. You may then move the item to another folder or empty it from your ‘Deleted Items’ folder when you are done reviewing it.